Attentive from the moment we walked though the door. Starr was welcoming, friendly and knowledgeable. She helped us pick out the right product and ensured we were fully informed. Quick delivery a... See more
Company replied
Location
Switch locationUnit A Honeywood Retail Park, Honeywood Road, CT16 3FF Dover, Kent, GB
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See what reviewers are saying
Katie was very informative without being pushy, very patient and explaining things more than once if required. At no time did we feel pressured to make a decision, not that it would have worked if she... See more
Company replied
Great customer service; I knew I wanted a diven bed set but not sure on the firmness of the mattress, etc; and so your assistant, Paula, was brilliant in helping me. Also made me feel at ease and help... See more
Company replied
Super helpful lady staff members, who are clearly knowledgeable & passionate about their products. We were given plenty of time to browse around the store, ask questions & try out how the differ... See more
Company replied
Company details
About Bensons For Beds - Dover575
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit A Honeywood Retail Park, Honeywood Road, CT16 3FF, Dover, Kent, United Kingdom
- 1304821623
4.8
Excellent
320 reviews
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Delivery men went above and beyond to…
Delivery men went above and beyond to get the mattresses in the house
27 April 2026
Reply from Bensons For Beds - Dover575
Thank you! 😊 Our delivery team will be thrilled to hear they went above and beyond—no doorway too tricky! Enjoy your new mattresses 🛏️👏
Super helpful lady staff members
Super helpful lady staff members, who are clearly knowledgeable & passionate about their products.
We were given plenty of time to browse around the store, ask questions & try out how the different mattresses felt.
We went back to the store the next day to select & order our new bed & bedroom furniture.
Lots of helpful information given & payment was made.
Looking forward to receiving our chosen items.
My only disappointment is, that although express delivery is advertised, we are having to wait 4 weeks for the furniture to be delivered.
13 April 2026
Reply from Bensons For Beds - Dover575
Thank you for such a lovely review Annie! We’re so pleased our team could give you the time, space, and expertise to find the perfect bed and furniture — that’s what we love most. We completely understand the frustration around delivery times and appreciate your patience while we get everything just right. We hope it’ll be worth the wait!
Thank you for your positive review - Lauryn at Customer Care 💜
Super friendly
Super friendly, very professional. Helpful without being pushy. Have purchased beds before will 100% use again!
18 April 2026
Reply from Bensons For Beds - Dover575
Thank you for your lovely feedback. We’re delighted to hear that our team was super friendly, professional, and helpful without being pushy. It’s fantastic to know you’ve purchased with us before and plan to do so again — we truly value your continued trust.
Thank you for your positive review – Lauryn at Customer Care 💜
The experience we had in the Store went…
The experience we had in the Store went well. The Store Staff were very knowledgable and helpful. Not pushy which added to the experience of the purchase.
5 April 2026
Reply from Bensons For Beds - Dover575
Thank you for your feedback! 😊 We’re really pleased to hear your in‑store experience went so well. Our team always aims to be knowledgeable, helpful, and never pushy, so it’s great to know that made your purchase enjoyable. Thank you for choosing us—we hope you love your new purchase,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Dover575
Thank you! 😊 We’re really pleased to hear you had great service, found the team helpful and friendly, and enjoyed fast delivery. Your feedback means a lot to us,
Megan | Customer Care Specialist💜
Bed was delivered and is of awful…
Bed was delivered and is of awful quality. The veneer edges all chipped , am shocked it's actually been sent out like that. Now I am stuck with this bed in 3 big boxes as is super king bed in my room so cant even Sleep in there for the next 2 weeks until its picked up! Have no where else to store the boxes u til they are collected . Extremely disappointed.
27 March 2026
Unprompted review
Reply from Bensons For Beds - Dover575
We're very sorry to hear the bed's quality was not satisfactory and arrived damaged. We know it's frustrating having a super king bed in boxes, waiting for collection. I will feed your comments internally so we can improve on our services. Thank you for your review - Lauryn at Customer Care.
They were very helpful ,very polite and…
They were very helpful ,very polite and helped with the process of choosing a mattress. Ordering was simple and everything was explained during the process. Could not fault them
23 March 2026
Reply from Bensons For Beds - Dover575
Thank you for the lovely feedback Angela! 😊 We’re so glad you found the team helpful, polite, and supportive throughout the process of choosing and ordering your mattress. It’s great to hear everything was clearly explained and simple from start to finish. Couldn’t ask for better — and we really appreciate it,
Megan | Customer Care Specialist✨
Super helpful and knowledgeable staff
Wanted to go to store rather than buying online, feel this is important for buying something like a bed and mattress, also wanted to pay in cash, probably a bit rare these days but staff were super helpful and weren’t fazed by my cash as SO many places are, got in and out in no time, got exactly what I wanted and served by a nice lady who was knowledgeable about the stock range.
14 March 2026
Reply from Bensons For Beds - Dover575
Thanks for the lovely review! Totally get wanting to try a bed in person — and we’re so glad the team made it quick, easy, and cash‑friendly! Great to hear you found exactly what you wanted.
Your sleep is our top priority💜
- Megan at Customer Care💤
Customer service received was excellent.
19 March 2026
Reply from Bensons For Beds - Dover575
Thank you so much for your feedback Ann!😊
We’re delighted to hear that the customer service you received was excellent — that’s exactly what we aim to deliver every time. 🌟
Thanks again for choosing us,
Megan at Customer Care
Reply from Bensons For Beds - Dover575
Thank you for sharing this with us, and we’re really sorry to hear about your experience. A delivery helper should always be friendly, respectful and professional, so we apologise that this wasn’t the case during your visit. We will be feeding this back internally to make sure it’s addressed with the team. Thank you again for bringing it to our attention,
Megan at Customer Care
Reply from Bensons For Beds - Dover575
Simon Amos,
We appreciate you taking the time to leave us a review. We are so pleased to hear our staff was helpful and that you received good service.
Team Bensons
Always an experience using Bensons for…
Always an experience using Bensons for Beds. They take to your room of choice, unpack it and build it where necessary. Brilliant service.
2 December 2025
Reply from Bensons For Beds - Dover575
Leeanne Finnis,
We're happy to hear that you had such a brilliant experience with our service! It's great to know that our team delivered, unpacked, and built your bed to your satisfaction.
Team Bensons
Bed from Bensons
Buying the bed from Bensons was a smooth and easy process we were updated on our order and when it would arrive. The bed itself is comfortable and practical as it is an ottoman bed. Very satisfied.
2 March 2026
Reply from Bensons For Beds - Dover575
Robert Fillies,
We appreciate your positive feedback! It's great to know the purchase was smooth, you were well-informed, and you find the ottoman bed comfortable and practical. We're very satisfied that you're satisfied.
Team Bensons
Great advice:Very helpful when choosing the mattress…
Very helpful when choosing the mattress and delivery was on time and very straightforward.
16 February 2026
Reply from Bensons For Beds - Dover575
We're happy to hear that you found our team helpful when choosing your mattress and that the delivery was on time and straightforward.
Stewart - Team Bensons
Very helpful, friendly
Very helpful ,pleasant and knowledgeable in Bensons. Delivery men very helpful and pleasant. Even took their shoes off which I don’t usually ask people to do. Set everything up.
8 February 2026
Reply from Bensons For Beds - Dover575
We're happy to hear that you found our team members helpful, pleasant, and knowledgeable! It's great to know the delivery team was also helpful and set everything up for you. Thanks for your positive feedback!
New Bed& Mattress
Timely delivery, very good communication throughout. Delivery driver and colleague were very professional, courteous and respectful at all time. Very good service.
5 February 2026
Unprompted review
Reply from Bensons For Beds - Dover575
We're happy to hear you received timely delivery and excellent communication. It's great to know our delivery team was professional, courteous, and respectful. Thank you for your feedback!
Everything was good just the long wait…
Everything was good just the long wait of 14 weeks apart from that all good
6 February 2026
Reply from Bensons For Beds - Dover575
Thanks for your review! We’re really glad everything was good in the end, but we’re sorry for the long 14‑week wait — we know that can be frustrating. We truly appreciate your patience and are delighted you’re happy with your order overall,
Megan at Customer Care
Very helpful and accommodating when…
Very helpful and accommodating when needed to make a change to my order.
30 January 2026
Reply from Bensons For Beds - Dover575
We appreciate you sharing your experience. We're so happy to hear that we could accommodate your needs and make changes to your order.
Excellent service from store to…
Excellent service from store to delivery. Very good and knowledgeable staff.
3 February 2026
Unprompted review
Reply from Bensons For Beds - Dover575
We appreciate your feedback! It's great to hear you received excellent service and found our staff knowledgeable from the store to delivery.
Everything is great
25 January 2026
Reply from Bensons For Beds - Dover575
Thank you for your positive feedback!
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