Attentive from the moment we walked though the door. Starr was welcoming, friendly and knowledgeable. She helped us pick out the right product and ensured we were fully informed. Quick delivery a... See more
Company replied
Location
Switch locationUnit A Honeywood Retail Park, Honeywood Road, CT16 3FF Dover, Kent, GB
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See what reviewers are saying
Showroom staff very helpful, knowledgeable and explained everything very clearl, including the delivery routine. Delivery guys were very polite and did everything that the showroom staff said they w... See more
Katie was very informative without being pushy, very patient and explaining things more than once if required. At no time did we feel pressured to make a decision, not that it would have worked if she... See more
Company replied
Super helpful lady staff members, who are clearly knowledgeable & passionate about their products. We were given plenty of time to browse around the store, ask questions & try out how the differ... See more
Company replied
Company details
About Bensons For Beds - Dover575
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit A Honeywood Retail Park, Honeywood Road, CT16 3FF, Dover, Kent, United Kingdom
- 1304821623
4.8
Excellent
320 reviews
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Showroom staff very helpful
Showroom staff very helpful, knowledgeable and explained everything very clearl, including the delivery routine.
Delivery guys were very polite and did everything that the showroom staff said they would.
In a nut shell, all very professionally processed and I would definitely recommend your company to everyone. Thank you.
2 November 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Attentive from the moment we walked…
Attentive from the moment we walked though the door.
Starr was welcoming, friendly and knowledgeable. She helped us pick out the right product and ensured we were fully informed.
Quick delivery and the delivery people were helpful and respectful of the house.
Very comfortable sleep and can't wait to go to bed each night.
1 November 2026
Reply from Bensons For Beds - Dover575
Thank you for your wonderful review! We're thrilled to hear that Starr provided you with such attentive service and that you're enjoying your new product. It's great to know our delivery team made a positive impression too. We appreciate your support and look forward to welcoming you back!
The helpful staff made bit easy for us…
The helpful staff made bit easy for us to fund the bright bed and process was quick and easy.
25 October 2026
Reply from Bensons For Beds - Dover575
Thank you for your wonderful review! We're thrilled to hear that our staff made the process easy for you. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again!
Katie was very informative without…
Katie was very informative without being pushy, very patient and explaining things more than once if required. At no time did we feel pressured to make a decision, not that it would have worked if she had, but let us dictate the speed of proceedings. Thank you Katie, let’s hope delivery keeps up to the same standard.
19 October 2026
Reply from Bensons For Beds - Dover575
Thank you for your wonderful feedback! We're thrilled to hear that Katie provided you with the informative and patient service we strive for. Your comfort and pace are our priorities. We appreciate your trust and look forward to delivering the same high standard you experienced. Thank you!
Great product & Customer service
Great product, great customer service we are delighted with our new mattress
18 October 2026
Reply from Bensons For Beds - Dover575
Thank you for your wonderful review! We're thrilled to hear that you love your new mattress and had a great experience with our customer service. Your satisfaction means everything to us. We look forward to serving you again in the future!
Agent good in store but I don’t like…
Agent good in store but I don’t like the fact we have to do form online
13 October 2026
Reply from Bensons For Beds - Dover575
Thank you for your feedback! We're glad to hear you had a positive experience with our in-store agent. We understand that online forms can be inconvenient, and we're always looking for ways to improve. Your input is valuable to us as we strive to enhance our services.
Reply from Bensons For Beds - Dover575
Thank you for your kind words! We're thrilled to hear that our staff made a positive impact during your visit. We strive to provide excellent service and appreciate your feedback. We look forward to welcoming you back soon!
Good service in store
12 October 2026
Reply from Bensons For Beds - Dover575
Thank you for your kind words! We're thrilled to hear you had a great experience in our store. Our team works hard to provide excellent service, and your feedback motivates us to keep it up. We look forward to welcoming you back soon!
The delivery was in time specified
The delivery was in time specified, driver was curtious.
10 October 2026
Reply from Bensons For Beds - Dover575
Thank you for your positive feedback! We're thrilled to hear that your delivery was on time and that our driver provided courteous service. We appreciate your support and look forward to serving you again soon,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Dover575
Thank you for your positive feedback! We're thrilled to hear that you found our service efficient. Our team works hard to ensure a smooth experience for our customers. We appreciate your support and look forward to serving you again soon!
Friendly and efficient service in the…
Friendly and efficient service in the Whitfield at Dover shop.
29 September 2026
Reply from Bensons For Beds - Dover575
Thank you for your kind words! We're thrilled to hear you had a great experience at our Whitfield shop. Our team works hard to provide friendly and efficient service, and your feedback motivates us to keep it up. We look forward to welcoming you back soon!
Very helpfull & polite explained…
Very helpfull & polite explained everything 👌
28 September 2026
Unprompted review
Reply from Bensons For Beds - Dover575
Thank you for your kind words! We're thrilled to hear that our team was helpful and polite in explaining everything. Your satisfaction is our top priority, and we look forward to serving you again soon!
Excellent customer service and product…
Excellent customer service and product knowledge - not pressurised into buying anything but ready to answer questions if necessary
26 September 2026
Reply from Bensons For Beds - Dover575
Thank you so much for your kind words! �� We're thrilled you enjoyed our customer service and product knowledge! Our team is always here to help without any pressure. We appreciate your support and look forward to serving you again soon!
great service
Very good service from shop to delivery, very respectful of our property, starr in the dover shop and Phil and yan the delivery drivers very polite and helpful, would definitely recommend.
26 September 2026
Reply from Bensons For Beds - Dover575
Thank you so much for your kind words and Starr was able to help you find your perfect products. Thank you for using Bensons for Beds we hope you enjoy your new products. 😀
Staff very polite
Staff very polite, friendly and helpful.
Very organised given a paper and email copy of my purchase.
Kept me up to date about my order with emails and texts.
Didn't have to wait too long for delivery.
Would definitely recomend to friends and family.
4 September 2026
Reply from Bensons For Beds - Dover575
Thank you for the positive review! We are thrilled to hear that our staff provided excellent service and that you were kept updated on your order. We appreciate your support and hope to see you and your friends/family again soon!
Reply from Bensons For Beds - Dover575
Thank you for your kind words! We are delighted to hear that you had a positive experience in our shop and are enjoying your new bed. Our team is always here to assist you in finding the perfect products for your needs.
Great experience in Whitfield/Dover
I went to the shop in Whitfield/Dover. I was approached by a staff member (Paula) who was extremely helpful. She listened to my needs and showed me to a few relevant beds, giving me the chance to try them out and compare. I was with my 3yo boy and she was very kind to him, allowing him to climb onto each bed with me to try it out. She was very knowledgeable and attentive and also (importantly) not pushy. I ended up buying the highest priced mattress later that evening online as I couldn’t return to the store before a sale ended. I think you should be able to credit the store / staff member when purchasing online so they can get the commission. Haven’t received the mattress yet but happy with the shopping experience.
1 September 2026
Unprompted review
Reply from Bensons For Beds - Dover575
Thank you so much for your kind words and for recognizing our amazing staff member Paula! We are thrilled to hear that she provided such helpful and attentive service during your visit to our shop in Whitfield/Dover. We are sorry you couldn't make it back before the sale ended, but we appreciate your online purchase and will make sure to credit Paula for her hard work. We hope you enjoy your new mattress when it arrives!
Very happy customer
Very good service from choosing the right bed to delivery and building the bed
23 August 2026
Reply from Bensons For Beds - Dover575
Thank you for your kind words and excellent review! We always strive to provide top-notch service from start to finish, and we're glad to hear we met your expectations. Happy sleeping in your new bed!
Reply from Bensons For Beds - Dover575
We're so glad to hear that you had a positive experience with our delivery team! Thank you for choosing our business for your bedding needs. We hope you enjoy your new bed! 😊🛏️
Starr was a very helpful assistant…
Starr was a very helpful assistant without being pushy. She was there when we required help and even came up with suggestions we hadn’t thought of
8 August 2026
Reply from Bensons For Beds - Dover575
Thank you so much for your kind words! We're thrilled to hear that Starr provided excellent assistance and went above and beyond to make sure you had a great experience. We're lucky to have her on our team.
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