Our experience was flawless. The manager led myself and a family friend through a joint sale (not planned having bumped into each other in store). Explained everything we needed to know, and priced... See more
Company replied
Location
Switch locationUnit M1 South Wirral Retail Park, Welton Road, CH62 3PN Bromborough, Merseyside, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everyone at Bensons from staff to delivery were knowledgeable, helpful and went above and beyond our expectations. We would happily buy from Bensons again. We love our new bed which looks great. The m... See more
Company replied
Dave was brilliant helping me find the right mattress at the Bromborough store. Great with advice and suggestions (and patience) to help me find the best solution to suit my budget too. Great cust... See more
Company replied
Bensons on Croft retail Wirral.greeted by Dave,very knowledgeable and helpful.great service.came away very satisfied,thanks Dave
Company details
About Bensons For Beds - Bromborough
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit M1 South Wirral Retail Park, Welton Road, CH62 3PN, Bromborough, Merseyside, United Kingdom
- 1513430043
4.8
Excellent
522 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice shop layout
Nice shop layout, attentive and helpful staff very polite and knowledgeable. Highly recommended.
20 March 2026
Reply from Bensons For Beds - Bromborough
Thank you so much! We’re really glad to hear you enjoyed the shop layout and found our staff attentive, helpful, polite, and knowledgeable. We truly appreciate your recommendation,
Megan at Customer care! 😊✨
More training.knowing about the…
More training.knowing about the products . Be friendly and enthusiastic .showing you are enjoying you job ,which would make you feel more welcoming to want to shop there again
16 March 2026
Unprompted review
Reply from Bensons For Beds - Bromborough
Thank you for your feedback — we really appreciate it. We’ll make sure your comments are passed on internally to help improve our training and customer experience moving forward.
Thank you,
Megan at Customer Care
Reply from Bensons For Beds - Bromborough
This review made our day Alan! Perfect service and great people — can’t beat that. Thanks for the awesome feedback,
Megan at Customer Care! 😄
Proffesional through and through
Excellent service all round from shop staff down to delivery all very professional highly recommend to all family and friends
16 March 2026
Reply from Bensons For Beds - Bromborough
Amazing review Paul— that’s what we love to hear! 😄 From the shop team to the delivery crew, it sounds like everyone smashed it. Thanks so much for the recommendation,
Megan at Customer Care💜
Friendly and helpful salesperson
Friendly and helpful salesperson. Good quality mattress to suit our purpose.
16 March 2026
Reply from Bensons For Beds - Bromborough
Thank you for giving us 5 stars Rodney! We’re so glad you found our salesperson friendly and helpful, and that your new mattress is the perfect fit for your needs. Really appreciate your feedback,
Megan at Customer Care
Completely satisfied
I could track the delivery and it arrived ahead of time. The delivery men offered to remove their shoes on entry to my home. They took the mattress up stairs carefully and placed it onto my bed, removing the plastic covering.
Very polite gentlemen
16 March 2026
Reply from Bensons For Beds - Bromborough
Thank you for your lovely feedback Jane! We’re so glad you found the delivery easy to track and that it arrived ahead of time. It’s great to hear our delivery team were polite, careful, and respectful of your home — taking the mattress upstairs, unwrapping it, and even offering to remove their shoes. We really appreciate your kind words,
Megan at Customer Care💜
Amazing bed
Whilst I had done a fair amount of research and pretty much knew what I wanted, Joe in the store was very helpful and knowledgeable. The process was straightforward. They made it easy - good communication re delivery
Arrived on time with a professional team
The bed is amazing - service was very good.
14 March 2026
Reply from Bensons For Beds - Bromborough
anne-marie Schofield,
We're happy to hear that you found our team member helpful and knowledgeable! It's great the process was straightforward, with good communication regarding delivery, and that the bed is amazing. We appreciate your very good feedback.
Team Bensons
Ordered a mattress and the staff were…
Ordered a mattress and the staff were incredibly helpful. They explained all the differences between the mattresses and helped us choose the one that felt most comfortable. It’s due to arrive next week and I can’t wait to try it out and finally get a great night’s sleep. I’ll update my review after a few weeks once I’ve had the chance to test it properly.
25 February 2026
Reply from Bensons For Beds - Bromborough
Thanks so much for sharing this! 😊 We're really glad the team were so helpful in guiding you through the mattress options and making sure you found the one that feels just right. We hope delivery goes smoothly next week — and we can’t wait to hear how you’re sleeping once you’ve had a chance to try it out,
Megan at Customer Care
Eay dealings and good information given
12 March 2026
Reply from Bensons For Beds - Bromborough
Thank you Phillip! Really glad to hear everything was easy and that the information provided was helpful — just what we aim for!
Take care,
Megan at Customer Care😊
Was happy
Was happy with help I got choosing my matress great customer service, I got time to look around then joe help me with the right matress to buy
5 March 2026
Reply from Bensons For Beds - Bromborough
Lana,
We're happy to hear that you received great assistance and had time to choose your mattress. We appreciate your positive feedback regarding our customer service!
Team Bensons
Joe was helpful, pleasant and kind and didn’t pressure me
I was assisted by Joe at the shop on the Croft Retail Park Bromborough, who showed me a selection of mattresses that were suitable for my needs. He was very helpful and explained their differences and price ranges. After trying them out he explained the payment options and gave me a quote so I could go away and discuss it with my son. He wasn’t pressuring me and was very helpful, pleasant and kind, which is why I came back to make my purchase.
2 March 2026
Reply from Bensons For Beds - Bromborough
Susan,
We're happy to hear that you received such helpful and informative assistance in selecting a mattress. It's great that the team member was able to explain the options clearly and provide you with the information you needed to make your decision. Thank you for your positive feedback!
Team Bensons
New Mattress
We went in looking for a new mattress and didn’t know where to begin. We were helped by Joe in the bromborough branch and he was so helpful. He walked us round showed us the how to test the best mattress using the new machine which really helped. He gave us enough help without putting any pressure on us and we purchased a new mattress.
27 February 2026
Unprompted review
Reply from Bensons For Beds - Bromborough
Jerelle O'neill,
We're happy to hear that you had such a positive experience at our Bromborough branch. It's great to know that our team member was so helpful in guiding you through the mattress selection process without any pressure. Thank you for your feedback!
Team Bensons
Friendly staff in showroom and…
Friendly staff in showroom and delivered on time with delivery staff wearing over shoes to prevent bringing any dirt into the house
22 February 2026
Reply from Bensons For Beds - Bromborough
Thank you so much Jim! Glad you found the showroom team welcoming and happy to hear delivery was on time — and clean with the overshoes!🚚
Thanks again for your support—it means a lot!
Megan at Customer Care
Great service in store and delivery
Great service in store and delivery.
Very happy with our purchase.
20 February 2026
Reply from Bensons For Beds - Bromborough
Thank you so much for your feedback Chris! We’re delighted to hear you received great service both in‑store and during delivery. We’re really happy that you’re pleased with your purchase,
Megan at Customer Care
The team were very good about keeping…
The team were very good about keeping me informed regarding the delivery, were very good on the day when they delivered the bed, and were very polite.
14 February 2026
Reply from Bensons For Beds - Bromborough
We're so happy to hear our team kept you informed about the delivery. It's great to know they were very good and polite on the day when they delivered the bed!
Gave you all info that you needed…
Gave you all info that you needed without any hassle or pressure to buy
14 February 2026
Reply from Bensons For Beds - Bromborough
So glad we could give you everything you needed with zero hassle – just how it should be! Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service and staff
Staff in the shop were excellent, not pushy but just let customers take their time. Delivery guys were very efficient and polite. We were also informed of the time of delivery and were given a call 30 minutes before arrival. Excellent service all round.
14 February 2026
Reply from Bensons For Beds - Bromborough
We're happy to hear that our shop staff provided excellent service by allowing customers to browse at their own pace. We appreciate your positive feedback regarding the efficient and polite delivery team and timely communication.
Stewart - Bensons Team
Reply from Bensons For Beds - Bromborough
We appreciate your positive feedback regarding our service from sale to delivery; we are so glad you were happy!
Excellent purchase , poor delivery
Delivery drivers seemed to be in a hurry. Not enough thought to our property I.e noticed after delivery a lamp was knocked off in porch and broken but nothing said to us. Also sliding wardrobe door knocked off rails.
5 February 2026
Unprompted review
Reply from Bensons For Beds - Bromborough
We appreciate you taking the time to share this with us. We're sorry to hear about the damage to your property and the driver's lack of communication. We'll address this internally to ensure better service in the future.
Gave advice and very helpful in sorting…
Gave advice and very helpful in sorting me with my bed
2 February 2026
Reply from Bensons For Beds - Bromborough
We are happy to hear that our advice was helpful in finding the perfect bed for you. Thank you for your positive feedback; it means a lot to us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.