Outstanding service from the store team at the Croft Retail Park, Bromborough. Andy and Joe were both extremely knowledgeable and helped ensure our questions were answered and our purchase was s... See more
Company replied
Location
Switch locationUnit M1 South Wirral Retail Park, Welton Road, CH62 3PN Bromborough, Merseyside, GB
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See what reviewers are saying
Our experience was flawless. The manager led myself and a family friend through a joint sale (not planned having bumped into each other in store). Explained everything we needed to know, and priced... See more
Company replied
We were welcomed into the store and given some advice without any pressure. The lady who served us was very friendly, helpful and knowledgeable. Overall the service was excellent and we would definite... See more
Company replied
Everyone at Bensons from staff to delivery were knowledgeable, helpful and went above and beyond our expectations. We would happily buy from Bensons again. We love our new bed which looks great. The m... See more
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Company details
About Bensons For Beds - Bromborough
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit M1 South Wirral Retail Park, Welton Road, CH62 3PN, Bromborough, Merseyside, United Kingdom
- 1513430043
4.9
Excellent
539 reviews
Asks customers to review
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Dave was our customer advisor and was…
Dave was our customer advisor and was very knowledgeable and helpful.
30 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I spoke directly with the store
I spoke directly with the store, and that was the best thing to do. They were very helpful in sorting my order and making suggestions.
25 September 2026
Reply from Bensons For Beds - Bromborough
Thank you for your wonderful feedback! We're thrilled to hear that our team was able to assist you and provide helpful suggestions. Your satisfaction is our top priority, and we look forward to serving you again soon!
Very quick delivery of the product we…
Very quick delivery of the product we were looking for.
26 September 2026
Reply from Bensons For Beds - Bromborough
Thank you for your positive feedback! We're thrilled to hear that you received your product quickly. Our team works hard to ensure timely delivery, and it's great to know we met your expectations. We appreciate your support and look forward to serving you again!
Great service and attention by Dave at…
Great service and attention by Dave at the Bromborough store.many thanks
22 September 2026
All round from beginning to end was outstanding.
The all round buying experience and delivery was outstanding. The mattress is very comfortable.
26 September 2026
Reply from Bensons For Beds - Bromborough
Thank you for your wonderful feedback! We're thrilled to hear that you had an outstanding buying experience and that you're enjoying your comfortable mattress. Your satisfaction is our top priority, and we appreciate your support!
Excellent service nothing too much…
Excellent service nothing too much trouble. Great thank you 🙏
1 August 2026
Reply from Bensons For Beds - Bromborough
Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our service. Our team is always here to help, and we appreciate your support. We look forward to serving you again soon!
Outstanding communication.
Outstanding communication throughout the delivery procee
23 September 2026
Unprompted review
Reply from Bensons For Beds - Bromborough
We're so pleased to hear that you experienced outstanding communication throughout the delivery process. Thank you for your wonderful feedback!
Team Bensons
Outstanding service from the store team…
Outstanding service from the store team at the Croft Retail Park, Bromborough.
Andy and Joe were both extremely knowledgeable and helped ensure our questions were answered and our purchase was smooth. Andy also flagged an issue with the processing of our finance application which risked delaying the delivery of our mattress. Thanks to his diligence we were able to fix this and ensure the delivery wasn't delayed!
10/10 customer service
20 September 2026
Reply from Bensons For Beds - Bromborough
Thank you for your fantastic review! We're thrilled to hear that Andy and Joe provided you with outstanding service and helped ensure a smooth purchase. We appreciate your recognition of their diligence in addressing the finance application issue. Your satisfaction is our priority! We look forward to serving you again.
Reply from Bensons For Beds - Bromborough
We're so pleased to hear you received great customer service and found our team friendly and helpful! Thank you for your kind words; we truly appreciate your feedback.
Team Bensons
Joe from the Bromborough store was very…
Joe from the Bromborough store was very helpful and knowledgeable regarding my questions, he found me exactly what I was looking for, great customer service as well. Thank you Joe!
18 September 2026
Good choice of products
Good choice of products. Helpful, pleasant and knowledgeable staff, Eve, thank you. Quick delivery. Great customer service.
18 September 2026
Unprompted review
Reply from Bensons For Beds - Bromborough
Thank you for your wonderful review! We're thrilled to hear you enjoyed our product selection and found our staff helpful. Eve will be delighted to know she made a positive impact. We appreciate your support and look forward to serving you again soon!
Excellent service
Excellent service. I visited the store a couple of times before buying and Eve was knowledgeable and helpful. I really appreciated that she didn't hover around whilst I was testing the beds but was attentive and available when I had any questions. Communication was good regarding delivery.
24 August 2026
Unprompted review
Our sales rep was fantastically helpful…
Our sales rep was fantastically helpful and knowledgeable. She is a credit to the company
14 September 2026
very good experience
very good experience, the assistant was very patient and polite. would recommend going to get your mattress from Bensons
11 September 2026
Reply from Bensons For Beds - Bromborough
Thank you for your wonderful review! We're so pleased to hear you had such a positive experience and that our assistant was patient and polite. We truly appreciate your recommendation.
Team Bensons
Excellent customer service
We were welcomed into the store and given some advice without any pressure. The lady who served us was very friendly, helpful and knowledgeable. Overall the service was excellent and we would definitely recommend.
11 September 2026
Reply from Bensons For Beds - Bromborough
We're so pleased to hear you had such a positive experience in our store! It's wonderful to know our team was friendly, helpful, and knowledgeable, and that you felt no pressure. Thank you for your recommendation!
Team Bensons
Salesman was knowledgeable and helpful
Salesman was knowledgeable and helpful. Not over pushy but patient and polite.
22 August 2026
Unprompted review
Reply from Bensons For Beds - Bromborough
We're so pleased to hear that our salesperson was knowledgeable, helpful, patient, and polite. Thank you for sharing your positive experience with us!
Team Bensons
Andy the store manager was very helpful…
Andy the store manager was very helpful and made everything clear.
8 September 2026
Unprompted review
Reply from Bensons For Beds - Bromborough
We're delighted to hear that our store manager was very helpful and made everything clear for you! Providing excellent service and ensuring our customers feel well-informed is always our goal. Thank you for your positive feedback.
Team Bensons
Great service and great staff
4 September 2026
Reply from Bensons For Beds - Bromborough
We're delighted to hear you received great service from our team! It's wonderful to know our staff made such a positive impression and helped make your experience an enjoyable one.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
I was verbally missold the 40 day…
I was verbally missold the 40 day experience with a new mattress from the store manager. I can only understand this was a selling tactic to omit the downsides of swapping mattress if you aren’t happy with the comfort for any reason. He told me that I could change up to two times, didn’t say that I wouldn’t get the 25 percent off a different one if I exchanged, then I would also have to pay 10% of the cost of the mattress plus delivery fees. When visiting the store again to let them know I wanted to swap, the tone was very different! I felt like a pest and then heard all these terms and conditions that are so outrageous if he had told me when he was trying to make the sale I would never have purchased!
Really upset after spending 2445.00!
Bensons for beds have since got back to me and have been good sorting out a different mattress with no extra charges.
27 August 2026
Reply from Bensons For Beds - Bromborough
Hello Nina,
Thank you for bringing this to our attention. We are very sorry to hear that you feel the 40 Night Comfort Guarantee was not explained clearly at the point of sale and that this has left you feeling misled and disappointed with your purchase experience. We will feed this back.
Thank you,
Megan | Customer Care Specialist
Wide range of beds and mattresses to…
Wide range of beds and mattresses to choose from,and try . Friendly helpful staff ,with no pressure to buy.
2 September 2026
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