We can in looking for a specific bed and Kyle was able to adapt and create exactly what we needed and for a great price compared to some other retailers. Thanks so much for all of the help.
Location
Switch locationUnit 5 Westwood Retail Park, Westwood Road, CT10 2RQ Broadstairs, Kent, GB
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See what reviewers are saying
We were warmly welcomed when we entered the store. Karen gave us the space to browse without making us feel pressured but was on hand to offer guidance when needed. The advice and help we were given w... See more
Company replied
Excellent customer service! The sales assistant was patient, knowledgeable and helped my elderly mother choose the best mattress for her needs. The cost was competitive with other quotes. The deliv... See more
Struck gold with Bensons for Beds! Went to our local store looking for an ottoman double bed for the spare room and came out with an absolute bargain stock clearance Superking for our bedroom. Right c... See more
Company replied
Company details
About Bensons For Beds - Broadstairs
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Westwood Retail Park, Westwood Road, CT10 2RQ, Broadstairs, Kent, United Kingdom
- 1843860976
4.9
Excellent
702 reviews
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Service supply and delivery all in all…
Service supply and delivery all in all could not fault the experience.
3 November 2025
Unprompted review
Reply from Bensons For Beds - Broadstairs
We appreciate your feedback and are so glad to hear that you had a seamless experience with our service, supply, and delivery!
We’d love to serve you again in the future.
Megan at Customer Care
Vergood service and product y good customer service and lovley…
Very good customer service and lovley lady called Karen was very nice and a lot of help also good delivery too,will use again.
25 October 2025
Reply from Bensons For Beds - Broadstairs
We appreciate you sharing your positive experience! We're so glad to hear that you received very good customer service and found our delivery satisfactory. Thank you,
Megan
Customer Care Team
Assisted by Karen
Assisted by Karen, very helpful, not at all pushy, but available if we needed assistance. Thank you
31 October 2025
Unprompted review
Reply from Bensons For Beds - Broadstairs
We're happy to hear that you found our team member helpful and available. We appreciate you taking the time to share your positive experience with us!
Megan
Customer Care Team
Lady was very helpful store looked in…
Lady was very helpful store looked in sorry condition as we walked in bins catching rainwater at the front doors not a good start but a friendly store..!
28 October 2025
Reply from Bensons For Beds - Broadstairs
We appreciate your positive feedback about the helpful service. We're sorry the store's condition wasn't ideal upon arrival. We have addressed this immediately.
Thank you,
Megan at Customer Care!
Friendly and not pushy
I really do not like pushy sales people and Karen was not pushy at all, she explained everything based on my needs and let me know where she would be if I needed any assistance. I felt at ease and not pressurised. The store is clean and welcoming and all staff actually make eye contact, smile and talk to you
29 October 2025
Unprompted review
Reply from Bensons For Beds - Broadstairs
We're happy to hear that you felt at ease with the service you received. It's great to know that our team made you feel welcome and provided assistance based on your needs. Thank you for your positive feedback,
Megan at Customer Care
Very helpful and friendly and a great…
Very helpful and friendly and a great deal. Thank you
27 October 2025
Reply from Bensons For Beds - Broadstairs
We are happy to hear that you had a great experience with our team and found a valuable deal. Thank you for your positive feedback,
Megan at Customer Care
Great helpful , friendly service
Staff were extremely friendly and helpful . They were able to give us efficient, helpful advice. They had some great offers on to make it more affordable. Would recommend.
24 October 2025
Reply from Bensons For Beds - Broadstairs
We appreciate you sharing your positive experience! We're happy to hear that our team was friendly and helpful and offered valuable advice. We're glad you found some great offers,
Megan at Customer Care
Reply from Bensons For Beds - Broadstairs
We appreciate you taking the time to leave us feedback. We are so happy to hear that our delivery was professional, polite, and on time!
Looking forward to welcoming you back soon,
Megan at Customer Care
Tyrrell from Broadstairs branch
Tyrell from Broadstairs branch, was friendly, informative and professional. Made our shopping experience great and a joyful experience. Would definitely recommend this shop and his customer service, will definitely be back. When son needs a new bed.
19 October 2025
Unprompted review
Reply from Bensons For Beds - Broadstairs
We're happy to hear that you had a great shopping experience at our Broadstairs branch. We appreciate your positive feedback regarding the friendly, informative, and professional support you received. It's great to know you'll be back!
Thank you for your review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Broadstairs
We're happy to hear that you received great service from our helpful staff and enjoyed our selection. Thank you for your positive feedback! – Lauryn at Customer Care 💜
Happy service
Maxine helped us to choose the correct bed . She is kind.very happy service
2 October 2025
Reply from Bensons For Beds - Broadstairs
Thanks for the kind words! We're so glad the store sales team could help you find the perfect bed. It's great to hear you had a happy experience with us!
Thank you for your review – Lauryn at Customer Care 💜
Very friendly and funny people i met in…
Very friendly and funny people i met in the shop, delivery guys was super nice! on time and friendly!
19 October 2025
Reply from Bensons For Beds - Broadstairs
We're so happy to hear that you found our team friendly and funny, and that our delivery team was super nice, on time, and friendly!
Thank you for your review – Lauryn at Customer Care 💜
Purchasing a single mattress
We needed a new single mattress for the bed in our spare room for when family members stay over. Maxine was helpful and found us a great mattress that was in stock, as we wanted to take it away ourselves. There was no pressure to buy and we were able to browse to find the mattress we liked. We will definitely use the Broadstairs store in the future.
16 October 2025
Unprompted review
Reply from Bensons For Beds - Broadstairs
We're happy to hear that you found a suitable mattress for your spare room. It's great to know that our team member was helpful and that you appreciated the no-pressure shopping experience. We appreciate your intention to use our Broadstairs store again in the future, and we thank you for your positive feedback. – Lauryn at Customer Care 💜
Good professional service
Good professional service. No pressure and plenty of time to spend testing out different styles of bed and mattresses.
16 October 2025
Reply from Bensons For Beds - Broadstairs
We're happy you appreciated our professional service and the time to explore our beds and mattresses without pressure. Thank you for your positive feedback,
Megan at Customer Care
Great experience
Lots of beds to look at and try. Store has been set up well. Staff are there to help but are not too pushy.
15 October 2025
Reply from Bensons For Beds - Broadstairs
We appreciate you taking the time to share your experience Daniel. We're happy to hear that you found a lot of beds to explore and that our staff was helpful but not overbearing! Thank you for your review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Broadstairs
We're glad you found our team friendly and professional. Thank you for your great feedback; it means a lot to us. – Lauryn at Customer Care 💜
Excellent service by bensons
The Manager Tyrrll welcomed us to the store . Did not hassle us and was very informative of each product . And gave us a great deal
13 October 2025
Unprompted review
Reply from Bensons For Beds - Broadstairs
We appreciate you sharing your experience. We're happy to hear that our team member was welcoming, informative, and helpful in assisting you with a great deal!
Thank you for your review – Lauryn at Customer Care 💜
Excellent advice and service.
We bought our new mattress in August. I have waited untill now to do a review as I wanted to see if the advice given instore was correct. It most defintely was!
We are sleeping so much better, and wake fresher and ready for a new day.
Also a big up to the delivery guys.
14 August 2025
Reply from Bensons For Beds - Broadstairs
We're happy to hear that the advice provided in-store proved accurate! It's great to know you are sleeping better and waking up refreshed. We appreciate your positive feedback regarding our delivery team. Thank you for your review – Lauryn at Customer Care 💜
Great service, extremely knowledgeable, highly recommended
Great service from Tyrrell in the Broadstairs store - extremely helpful, friendly, knowledgeable and not pushy. Helped us find the perfect bed and mattress. Would highly recommend.
9 October 2025
Reply from Bensons For Beds - Broadstairs
Thanks a million! Glad you found your perfect sleep setup! 😴 Megan at Customer Care!🛏️✨
Reply from Bensons For Beds - Broadstairs
We're happy to hear that you found plenty of choices at good prices and that our staff was very helpful. Thank you for your positive feedback, Megan at Customer Care
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