Bensons For Beds - Aintree Reviews 

457
TrustScore 5 out of 5

4.8

Unit 6 Aintree Racecourse Retail Park, Bechers Drive, L9 5AY Liverpool, Merseyside, GB


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Rated 5 out of 5 stars

Lyndsey in the shop was great, very informative and knowledgable helping us to decide on the right bed size and type. Price matched with a competitor no problem as per their policy. Arranged delivery... See more

Rated 5 out of 5 stars

Staff in the Aintree shop were very helpful and informative about the types of mattress they sell and helped us try out various ones. The whole process was quick and efficient with regular emails lett... See more

Rated 5 out of 5 stars

Bought a new mattress from Bensons in Aintree. Staff were very helpful and thought we had picked our new mattress. A week after it had been delivered we realised it wasn't for us. We went back to the... See more

Rated 5 out of 5 stars

I bought a mattress from the Aintree store. I knew which brand I wanted. There was absolutely no pressure from staff and I was helped to make a decision on what degree of firmness suited me best. Cust... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Aintree

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 6 Aintree Racecourse Retail Park, Bechers Drive, L9 5AY, Liverpool, Merseyside, United Kingdom

  • 1515251782

4.8

Excellent

TrustScore 5 out of 5

457 reviews

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4.8

All reviews

(457)

26,344 reviews in the last 12 months

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Rated 5 out of 5 stars

Staff in the Aintree shop were very…

Staff in the Aintree shop were very helpful and informative about the types of mattress they sell and helped us try out various ones. The whole process was quick and efficient with regular emails letting us know the progress until delivery. The delivery team were exceptional, arriving on time and helped me move a bookcase which was making it difficult getting the mattress upstairs. 5 star service also.

29 August 2026
Rated 5 out of 5 stars

New Mattress

Bought a new mattress from Bensons in Aintree. Staff were very helpful and thought we had picked our new mattress. A week after it had been delivered we realised it wasn't for us. We went back to the shop and Claire helped us choose a new mattress. Nothing was a problem. She was very kind and helped us choose a more comfortable mattress without any stress whatsoever. Would highly recommend all the staff and store. Five star service without any problems. Thanks Claire 💙

27 August 2026
Unprompted review
Rated 5 out of 5 stars

All in all a good experience

Lyndsey in the shop was great, very informative and knowledgable helping us to decide on the right bed size and type. Price matched with a competitor no problem as per their policy. Arranged delivery and assembly/disposal of old items. Kept informed at all points, phone call and email the day before with more info and morning of delivery. Team who sorted that were also friendly and professional.

21 August 2026
Rated 5 out of 5 stars

Darren and all staff thank you for all…

Darren and all staff thank you for all the help and care you gave me delivery was great the men making sure mattress on my husband bed and my bed thank you will be back in to see what bedside cabinets are like and when I size up

9 August 2026
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Reply from Bensons For Beds - Aintree

Thank you for your wonderful review! We're so pleased to hear that our team provided such great help and care with your delivery, ensuring your mattresses were placed perfectly. We look forward to welcoming you back when you're ready to explore our bedside cabinets!

Team Bensons

Rated 5 out of 5 stars

Great choice

Very good choice to choose from. Very helpful staff - Elaine was great. Competitive prices

5 August 2026
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Reply from Bensons For Beds - Aintree

We're so pleased to hear you found a great selection and that our team was very helpful! It's wonderful that you also appreciated our competitive prices. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

First class service

I bought a mattress from the Aintree store. I knew which brand I wanted. There was absolutely no pressure from staff and I was helped to make a decision on what degree of firmness suited me best. Customer service throughout the selection and buying process was first class and everything was explained clearly.

11 August 2026
Bensons For Beds - Aintree logo

Reply from Bensons For Beds - Aintree

We're so pleased to hear about your positive experience at our Aintree store! It's wonderful that our team helped you find the perfect firmness without any pressure, and that you found our customer service first-class throughout your selection and buying process. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

great service

great service, bed is superb.

9 August 2026
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Reply from Bensons For Beds - Aintree

We're so pleased to hear you're happy with our service and that your new bed is superb! Thank you for sharing your positive experience with us.

Team Bensons

Rated 5 out of 5 stars

All good 😊😊😊

4 August 2026
Unprompted review
Bensons For Beds - Aintree logo

Reply from Bensons For Beds - Aintree

Hello Margaret,
Thank you for your review! 😊 We're delighted to hear that everything was all good and that you had a positive experience with us. Your support means a lot, and we hope you continue to enjoy your purchase. If there's ever anything we can help with, we're just a message away!

Sleep well,
Megan | Customer Care Specialist⭐

Rated 5 out of 5 stars

Very good service

Sales colleague was very attentive to our needs, no pushy tactics and offered a wide variety of services.

3 August 2026
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Reply from Bensons For Beds - Aintree

We're so pleased to hear that our sales colleague was attentive to your needs and offered a wide variety of services without any pushy tactics. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

Excellent customer service

Was looking online, had a live chat. Spoke with a woman & she helped me through the whole thing, placed the order for me & got a delivery date of my choosing

31 July 2026
Unprompted review
Bensons For Beds - Aintree logo

Reply from Bensons For Beds - Aintree

We're so glad to hear our team provided such helpful assistance with your order and delivery! We appreciate you sharing your positive experience.

Team Bensons

Rated 5 out of 5 stars

Brilliant experience from Bensons.

We are so glad we chose Bensons for beds for our recent purchase. Staff were very friendly, helpful and in formative.
We were given regular updates by email letting us know when the delivery would go ahead within a 2 hour time slot.
Delivery guys were great very professional and helpful.
Will recommend to family and friends.
Thanks for your time .

20 July 2026
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Reply from Bensons For Beds - Aintree

Thank you for your wonderful review! We're delighted to hear that our friendly and helpful team made your experience a positive one. It's great to know our updates kept you informed and that our delivery team provided professional service. Thank you for recommending us to your family and friends. We really appreciate your support and hope you enjoy your new purchase!😊

Rated 3 out of 5 stars

Service from start to finish was really…

Service from start to finish was really good. Sales were helpful and delivery was as should be expected. However, disappointed with the quality of the mattresses - a high price for average quality and we disagree they could be used by adults on occasion.

16 July 2026
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Reply from Bensons For Beds - Aintree

Thank you for your feedback. We're glad to hear that the sales and delivery service met your expectations. However, we're truly sorry to learn of your disappointment with the mattress quality, especially given the price. We appreciate you bringing this to our attention.

Thank you for your positive review - Lauryn at Customer Care

Rated 5 out of 5 stars

Excellent service from all.

13 July 2026
Unprompted review
Bensons For Beds - Aintree logo

Reply from Bensons For Beds - Aintree

We are so pleased to hear that you received excellent service from our team. Thank you for your positive feedback!

Rated 5 out of 5 stars

Bensons beds are the best.

Great customer service and products. Delivery on time , respectful and knowledgeable staff.

13 July 2026
Bensons For Beds - Aintree logo

Reply from Bensons For Beds - Aintree

We're so pleased to hear you received great customer service and products. It's wonderful to know your delivery was on time and that our staff were respectful and knowledgeable. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Helpful staff

Easy process Aisling was so helpful and knowledgeable, good choice of mattresses no pressure .Thank you

2 July 2026
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Reply from Bensons For Beds - Aintree

We're so pleased you found the process easy and appreciated the helpful and knowledgeable assistance. It's wonderful to hear you had a good choice of mattresses without any pressure. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

From the time I walked into the store…

From the time I walked into the store until the time arrived for delivery of my new bed I found every staff member to be most efficient and helpful. The service I received from each department was second to none.

26 June 2026
Bensons For Beds - Aintree logo

Reply from Bensons For Beds - Aintree

We're so pleased you found our staff efficient and helpful throughout your experience. It's wonderful that the service you received was exceptional. Thank you for your kind feedback!

Team Bensons

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