Beldeur Reviews 349

I placed an order with Beldeur for some video camera and a doorbell. I did not know that i was supposed to wait 2 weeks for the products to arrive. Allright, no problem. I send the products back to them on 22.12.2026 after initiating the refund. From the very beggining they allowed me to recieve the return shipping label only after i send pictures to them that the products were not opened or used. Done that. The package to them left with the currier on 22.12. I did not recieve any type of confirmation from them, so on 19.01. i wrote to them about the products. They said they will not offer me a refund on the products, unless i send them the proof that i sent the packages to them. I think this is total non-sense. Do they have the right to not initiaite a refund, because i do not provide them a shipping proof? The products are allready with them, and they do not want to do anything about it, because i do not have anymore the proof of sending the package to them. Is this allowed? The products are with them, the money are paid long time ago, and i do not have anything now. The amount is around 230euro. I think this is not normal at all. They have a dropshipping company, where they advertise their business like having everything on stock and the products being located in NL, but is not like that. Besides that, there is 30 days since the packages was sent to them, and they confirmed me that they will not do anything about it if i do not send them the shipping proof. I have proof of everything that i described, all the discussions being on email. No phone number available from them, nothing. Only one number that is not working never.

Poor email correspondence.
After the 14 day cool-off period the doorbell had faults.
Terrible battery life, water ingress even though its meant to be water proof, being set off randomly and now ot wont turn on or take a charge at all. They suggested trying everything under the sun to get it working, but due to me already stating to them in my emails it Simply wouldn't turn on or charge up, it shows they dont understand what you have emailed them. Not in line with the Consumer Protection Act when you cant get a refund on a product thats not fit for purpose or not even 6 months old.

Again. Dont waste your money.

i wrote a review about my experience, i had a reply from beldeur, i replied direct to them . Now i have a message from trust pilote asking me to respond i have sent my reply directly to them.

i place order on Nov 5th 2023. it was not shipped for more than 4weeks. then I ask them to cancel my order but they shipped anyway. then I return it back to them on Dec 2023. until today, I still not receive my refund 250 eruos. i try to email them call them, no one responded me. now I am thinking calling the police to report a scam and drive to the warehouse to get mont back. order number BESTEL #21240
if you see this messages, I suggest you contact me, otherwise I will show up at your warehouse with policemen.

PS： after the review I got my money back, I think they should update their customer service

I see that i’m not the only one this company stole from. I returned the broken doorbell after LONG and COMPLICATED process. They received my doorbell, and didn’t reply or return the money OR the product. They basically took my money freely. Disgusting. STAY AWAY from this company.