Excellent customer care. They could not have been more helpful. Delivered in 2 days despite my bank giving the wrong address Jo was especially helpful, one of the best companies that I've ever u... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an excellent experience with the customer service team. After purchasing an item that unfortunately developed a fault, I contacted them to request a replacement part. Although the part was out... See more
Company replied
I don’t usually leave reviews, but this team earned it. I had a minor issue with my fan, and they sent out a replacement with zero fuss—no hoops, no delays, just professional and kind support. It’s ra... See more
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After nearly a years trouble free usage my Belaco heater ceased to work. I fully expected to have trouble with the company after so long a period of use, but the Customer Service I experienced was t... See more
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Company details
Written by the company
At Belaco, we are proud to be a trusted provider of high-quality and affordable home appliances across the UK. Our mission is to make everyday life easier, more efficient, and more enjoyable by offering a wide range of kitchen appliances and lifestyle products that combine innovation, reliability, and value. Our collection includes popular household essentials such as air fryers, microwaves, kettles, toasters, stand mixers, and sandwich makers, as well as practical heaters, fans, air conditioners, dehumidifiers, and vacuum cleaners. Each product is carefully designed to meet the needs of modern homes, helping you save time, reduce energy use, and enjoy greater convenience. At Belaco, we put quality first. All our appliances undergo strict checks to ensure durability, safety, and performance. Whether you are looking for a compact microwave for your kitchen, a powerful air fryer for healthier cooking, or a reliable heater to keep your home warm, Belaco offers a solution you can trust. With a strong focus on innovation, affordability, and customer satisfaction, Belaco has become a preferred choice for households across the UK. Explore our full range today and discover why so many families choose Belaco for their everyday home and kitchen appliance needs.
Contact info
United Kingdom
- info@belaco.co.uk
- www.belaco.co.uk
4.1
Great
164 reviews
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Replied to 78% of negative reviews
Typically replies within 1 week
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Terrible dont wast your money!!
Terrible dont wast your money!!! Arived broke got another and a year later dont work again!!!!! I want my money back!!!!
9 July 2026
Unprompted review
Reply from Belaco
I'm really sorry to hear about your experience — that’s not okay, and we want to make this right. I understand how frustrating it is to get a unit that arrived broken, and then have the replacement stop working a year later too. Could you please DM us your order number and a photo/video of the issue? Our support team will prioritize this and get back to you ASAP. Again, we’re sorry for the trouble. We’ll make sure this gets resolved for you.
Being able to control the system from…
Being able to control the system from our phone has been very convenient for family life and busy schedules.
21 June 2026
Unprompted review
Reply from Belaco
Thank you for your fantastic review! We're delighted to hear that being able to control the system from your phone has made day-to-day family life and busy schedules more convenient. It's great to know you're enjoying this feature. We truly appreciate your support and thank you for choosing us!
The unit is much quieter than our…
The unit is much quieter than our previous air conditioner and blends in nicely with the room.
21 June 2026
Unprompted review
Reply from Belaco
Thank you for your wonderful review! We're delighted to hear that your new air conditioner is much quieter than your previous one and fits so well with your room. It's great to know you're happy with both its performance and design. We truly appreciate your feedback and thank you for choosing us!
Heating and cooling performance has…
Heating and cooling performance has been excellent and the running costs appear reasonable.
22 June 2026
Unprompted review
Reply from Belaco
We really appreciate you taking the time to share your experience. It's great to hear that the unit has been delivering excellent heating and cooling performance while keeping running costs at a reasonable level. Knowing that it's meeting your expectations means a lot to our team. Thank you for your support, and we hope you continue to enjoy your purchase for years to come!
Cat’s love these !
This is going to be perfect come winter. My cat is going to love it. When he is going mental I just turn this on and he flops down in front of it to bask in its heat.
Great price, quality product.
2 July 2026
Reply from Belaco
Thank you for your lovely review! We're so pleased to hear that both you and your cat are enjoying the warmth from the heater. It's wonderful to know you're happy with the quality and value for money. We really appreciate your support and hope it keeps you cosy all winter long!
The inverter technology keeps the room…
The inverter technology keeps the room at a steady temperature without constantly turning on and off.
23 June 2026
Unprompted review
Reply from Belaco
Many thanks for sharing your experience! It's great to know the inverter technology is maintaining a steady, comfortable temperature while running smoothly and efficiently. We appreciate your feedback and hope you continue enjoying your unit for many years to come.
The installer commented positively on…
The installer commented positively on the build quality and installation was completed within a day.
23 June 2026
Unprompted review
Reply from Belaco
That’s great to hear, thank you! We really appreciate the installer’s feedback on the build quality too. And finishing the install within a day makes it even better 🙌Glad everything went smoothly for you.
During the recent hot weather
During the recent hot weather, it became one of the most used appliances in the house.
29 June 2026
Unprompted review
Reply from Belaco
Love hearing that! When the heat hits, it’s good to know it became your go-to appliance in the house 😅 Thank you for sharing! Hope it kept everyone cool and comfortable through the hot weather.
Happy cooler customer!
I have purchased a Belaco fan in the past which is still working very well. With the heat waves we have been having I decided to get a couple more fans and thought the best option was to stick to the same ones.
The order was delivered promptly with no problems.
26 June 2026
Reply from Belaco
Thank you so much for coming back to us! It’s amazing to hear your first Belaco fan is still going strong. And we really appreciate you choosing us again for the heat waves 🙌Glad the delivery was prompt and hassle-free too. Hope the new fans keep you cool and comfortable.
Brilliant fan
I had trouble ordering this fan through amazon so i ordered it direct from Belaco. i have the same fan already so i new it was good . Delivery was quick no hassle and the fan is great.
30 June 2026
Reply from Belaco
Thank you for ordering direct from us! Sorry you had trouble with Amazon — glad we could make it quick and hassle-free instead. It’s awesome to hear you already knew it was good because you have the same fan, and that this new one is great too 🙌 Hope it keeps you nice and cool!
Despite the larger capacity
Despite the larger capacity, installation was simple and the controls were easy to understand.
20 June 2026
Unprompted review
Reply from Belaco
That’s great to hear, thank you! Even with the larger capacity, we’re glad installation was simple and the controls were easy to get the hang of 🙌Appreciate you sharing this. Hope it keeps you cool and comfortable!
Belaco 9000 BTU portable air…
Belaco 9000 BTU portable air conditioner - The dehumidifier function was an unexpected bonus and should be useful during winter to dry clothes and to remove damps
18 June 2026
Unprompted review
Reply from Belaco
Thank you for the lovely review! So glad the dehumidifier function was a nice bonus for you 😊 It really does come in handy in winter for drying clothes and keeping dampness down.Hope the Belaco 9000 BTU keeps you cool in summer and cosy and dry all year round!
The WiFi functionality was convenient…
The WiFi functionality was convenient as we could switch it on before arriving home from work.
16 June 2026
Unprompted review
Reply from Belaco
That’s exactly what we love to hear, thank you! Coming home to a cool house makes such a difference 😌 So glad the WiFi functionality made it easy to switch on before you got back from work.Appreciate the review — hope it keeps you comfortable all season!
The cooling performance exceeded our…
The cooling performance exceeded our expectations for a portable unit and the build quality feels solid.
14 June 2026
Unprompted review
Reply from Belaco
Thank you for your wonderful feedback. We are delighted to hear that the cooling performance exceeded your expectations and that you are pleased with the unit’s build quality.
We truly appreciate your support and hope you continue to enjoy your Belaco portable air conditioner.
The cooling performance exceeded our…
The cooling performance exceeded our expectations for a portable unit and the build quality feels solid.
13 June 2026
Unprompted review
Reply from Belaco
That’s wonderful to hear, thank you! We’re so glad the cooling performance exceeded your expectations, and that the build quality feels solid too. Appreciate you taking the time to share this 🙌 Hope it keeps you cool all summer long!
It handled our home office very well…
It handled our home office very well during the hottest days of summer and was easy to move between rooms.
5 June 2026
Unprompted review
Reply from Belaco
Thank you for sharing your experience. We are pleased to hear that the unit kept your home office comfortable during the hottest summer days and that its portability made it easy to use in different rooms.
The remote control and timer function…
The remote control and timer function have been really useful for cooling the room before bedtime.
11 June 2026
Unprompted review
Reply from Belaco
Thank you for your feedback. We are delighted to hear that the remote control and timer function have been useful in keeping your room comfortable before bedtime.
We live in a top-floor flat and the…
We live in a top-floor flat and the difference was noticeable within 20 minutes. The sleep mode is quieter than we anticipated.
13 June 2026
Unprompted review
Reply from Belaco
Thank you for your lovely feedback. We are pleased to hear that you noticed a difference so quickly in your top-floor flat and that the quieter Sleep Mode has been a welcome feature.
The unit cooled our bedroom much…
The unit cooled our bedroom much quicker than we expected during the recent heatwave. Setup was straightforward and the window kit fitted perfectly.
11 June 2026
Unprompted review
Reply from Belaco
Thank you for your feedback. We are delighted to hear that the unit cooled your bedroom quickly during the recent heatwave and that the setup process, including the window kit, was straightforward.
Worst company I’ve ever had to deal…
Worst company I’ve ever had to deal with. Very unhelpful and quite rude. Couldn’t even help trouble shoot one of their own products. Basically said sorry we can’t help you buy another one as your are out of warranty. My second air conditioning unit, which stopped working 1 day after the warranty ended. The first one I had was within warranty and Amazon sorted that out. Wouldn’t touch their products again. Shame as people turn to these guys in the terrible heat.
29 June 2026
Unprompted review
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