Begg Shoes Reviews 

886
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and express genuine delight at receiving thoughtful handwritten notes tucked inside their packages. Many shoppers note that the online store is very easy to navigate, offering a fantastic selection of comfortable and high quality footwear. Some reviewers were not happy with occasional delivery hiccups, such as parcels being temporarily returned due to address errors or receiving somewhat damaged packaging. Despite these minor concerns, consumers remain deeply impressed by the attentive staff and overall service, confirming they intend to shop here again.

What people talk about most

Product

Reviewers mention positive feedback about product quality and comfort, noting that shoes arrive in pristine... See more

Delivery service

Customers report widespread satisfaction with the speedy delivery service, noting that orders frequently... See more

Service

Clients share positive opinions on service, consistently highlighting the friendly, efficient, and attentive... See more

Order

Reviewers highlight positive aspects of the order process, describing it as simple and easy to complete... See more

Staff

People report positive experiences with staff, highlighting their friendly, efficient, and knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was after a pair of Sketchers Sandals which no-one else had in stock. After a general search Begg shoes did have them in stock, From order to delivery everything was simple quick - so pleased I am... See more

Rated 5 out of 5 stars

Bought a pair of cream Tamaris Raynor sandle from Beggs size 6.Unfortunately the number of my house wasn’t on my address so the PO returned the parcel. I phoned up the service line & a very helpful pe... See more

Rated 5 out of 5 stars

This was my first time shopping with Begg shoes, although on this occasion the item I chose wasn’t suitable, I must say that I would have no hesitation buying from this company again. Excellent servi... See more

Rated 5 out of 5 stars

Excellent! I ordered my shoes late in the evening, selected 1st class delivery for a small fee and got my shoes in less than 48h. The shoes were just as described and what was really wonderful was to... See more


Company details

  1. Shoe Store
  2. Handbags Shop

Written by the company

Begg Shoes has been selling high quality, great value footwear for all the family since 1866. We are one of the oldest running multi-channel footwear retailer in the UK and pride ourselves on offering great product and first class customer service. Over nearly 155 years the business has evolved from a UK based shoe manufacturer to a shoe retailer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

886 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(886)

184 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great shoe fitting

Today I had an amazing experience with Kim and Emma in the Perth Branch.
I am disabled and find it extremely difficult to find shoes that can be adapted on my right foot, are wide enough to fit an AFO (splint) inside my shoe and fit comfortably.
All these things and more were met by Kim who went above and beyond to find me boots. Kim went up and down the stairs so many times carrying as many boxes she could carry. Kim listened as l gave her clear instructions on how to fit an AFO into my shoe and did a great job without hurting me. She was very keen on learning this. I found this very impressive. We also had a good fun together. Every time she ran up the stairs with 5 boxes and came down with more she asked Emma to keep an eye on me as I did not have my AFO on. What a brilliant team and after trying on about 15 pairs of shoes she found me the perfect pair. I can’t thank her enough for her customer service. Kim even thanked me for giving her a course on how to fit an AFO and she did it so well she gets 5 stars from me.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I went ito my local shop to look for a pair of winter boots and found a pair I liked, in the colour I liked. Unfortunately the shop didn't have my size but the lovely assistant letme try on the same pair on a different colour before ordering the ones I wanted. My boots were delivered to my home, at no delivery cost, 48 hours later. Excellent service.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely first class

Absolutely first class, smooth ordering via their website, swift delivery, product exactly as described.
The boots are gorgeous, comfortable and well made
I highly recommended this company

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful service in Market Harborough

Wonderful service from cheerful and helpful staff in the new Market Harborough store today! Bought a comfy pair of Hotter shoes there.
So disappointed to find another local shoe shop had closed but delighted to stumble across this new Begg shop with such a wide range of shoe and boots.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and information …

Excellent service and information from Karen B in the Kirkwall shop. Nothing was to much trouble, in and out of the storeroom with boxes of Skechers shoes and then she showed me a pair of iMac walking trainers which were perfect, just what I was looking for.

13 September 2025
Unprompted review
Rated 5 out of 5 stars

They are becoming my first stop for any shoes

I’ve just bought another two pairs of shoes from Begg Shoes. They are becoming my first stop for any shoes because the descriptions are accurate, the delivery is faultless and the fit has been perfect every time… not to mention the handwritten note that comes with every order.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Ordering Sandals

I ordered 2 pairs of Sandals on Tuesday 9th September, they arrived on Thursday. Well packaged and when I opened the boxes, they were just what I wanted but the personal touch of a handwritten note was lovely, completely made my day. Well done to Beggs for making me feel special.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

I ordered some walking shoes from…

I ordered some walking shoes from Beggs. They came on time, well packaged and with a hand written note, which in this age of computerised everything, was really appreciated. Unfortunately the shoes are not a great fit and I'll have to return them, but Beggs make it easy.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Lovely company to deal with

Lovely company to deal with. Keep you informed by email. Good prices. Quick delivery. Just bought a lovely pair of boots. Thoroughly recommend.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

I am very satisfied

I am very satisfied. After buying on line a pair of shoes, the pack was shipped soon, the delivery was fast and the communication perfect. And the shoes are beautiful !!! :) Shipped from UK to the Netherlands.

4 September 2025
Unprompted review

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