Begg Shoes Reviews 

886
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and express genuine delight at receiving thoughtful handwritten notes tucked inside their packages. Many shoppers note that the online store is very easy to navigate, offering a fantastic selection of comfortable and high quality footwear. Some reviewers were not happy with occasional delivery hiccups, such as parcels being temporarily returned due to address errors or receiving somewhat damaged packaging. Despite these minor concerns, consumers remain deeply impressed by the attentive staff and overall service, confirming they intend to shop here again.

What people talk about most

Product

Reviewers mention positive feedback about product quality and comfort, noting that shoes arrive in pristine... See more

Delivery service

Customers report widespread satisfaction with the speedy delivery service, noting that orders frequently... See more

Service

Clients share positive opinions on service, consistently highlighting the friendly, efficient, and attentive... See more

Order

Reviewers highlight positive aspects of the order process, describing it as simple and easy to complete... See more

Staff

People report positive experiences with staff, highlighting their friendly, efficient, and knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was after a pair of Sketchers Sandals which no-one else had in stock. After a general search Begg shoes did have them in stock, From order to delivery everything was simple quick - so pleased I am... See more

Rated 5 out of 5 stars

Bought a pair of cream Tamaris Raynor sandle from Beggs size 6.Unfortunately the number of my house wasn’t on my address so the PO returned the parcel. I phoned up the service line & a very helpful pe... See more

Rated 5 out of 5 stars

This was my first time shopping with Begg shoes, although on this occasion the item I chose wasn’t suitable, I must say that I would have no hesitation buying from this company again. Excellent servi... See more

Rated 5 out of 5 stars

Excellent! I ordered my shoes late in the evening, selected 1st class delivery for a small fee and got my shoes in less than 48h. The shoes were just as described and what was really wonderful was to... See more


Company details

  1. Shoe Store
  2. Handbags Shop

Written by the company

Begg Shoes has been selling high quality, great value footwear for all the family since 1866. We are one of the oldest running multi-channel footwear retailer in the UK and pride ourselves on offering great product and first class customer service. Over nearly 155 years the business has evolved from a UK based shoe manufacturer to a shoe retailer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

886 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(886)

184 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Personable and professional experience

Daniela was so helpful to speak to on the phone and provided me with great advice with my potential Nordikas slipper purchase. As a result I placed a telephone order which has now arrived safely. I am really delighted with my purchase which was exactly as she described. The lovely touch of a thank you note inside the box from Daniela was much appreciated.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Service

Easy to order on-line. Excellent service. Good value. Prompt delivery by Royal Mail. The handwritten note included was a lovely touch.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Ecco boots

Beggs stocked a pair of Ecco boots that were out of stock elsewhere in my size (7).
Communication of the order a delivery were excellent, boots arrived within 48hrs with a handwritten note inside the box. The boots are great, happy customer!

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy. First time ordering from Begg Shoes and very impressed with the fast delivery and lovely Regarde le Ciel ankle boots. They are so comfortable that I immediately ordered the same ones in another colour.
Will definitely use this company again.

19 October 2025
Unprompted review
Rated 5 out of 5 stars

Lovely company to deal with

Lovely company to deal with. Boots arrived really quickly, perfectly packaged and a returns label inside along with some information about their shop and a wee personalised note. Very impressed. Would use again and highly recommend.

6 November 2025
Unprompted review
Rated 1 out of 5 stars

Reicker trainers

Bought a pair of Reicker trainers and the right foot sole split within the 12th month of wearing them on a casual basis. Complained to the company who said it was down to general wear and tear and not a manufacturing fault. The rest of the trainers were in good order and showing no obvious signs of deteriorating.So don't buy if you expect your shoes to last longer than 12 months!! An expensive mistake from a company I thought was reputable.

17 September 2025
Unprompted review
Begg Shoes logo

Reply from Begg Shoes

At Begg Shoes, we take all customer concerns regarding product quality very seriously and investigate them thoroughly. In this case, we consulted directly with Rieker, who reviewed the shoes and determined that the wear observed was consistent with normal use rather than a manufacturing fault. As a result, a refund could not be issued.
We understand that this may be disappointing, but we always follow the guidance of the brands we work with to ensure fairness and accuracy. We remain committed to providing high-quality products and support to all our customers and will continue to address genuine fault claims carefully and professionally.

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery

High quality product delivered really quickly and well packaged. Paperwork contained within package indicated clearly what to do if product needed to be returned which is reassuring.Truly professional business.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Begg shoes - very good service

Begg's really lived up to their friendly family firm offer, delivering just the shoes I needed with a nice note included, and a well-presented insert about the firm. Great to see that they have survived so long - and hopefully will continue to do so. I shall definitely be buying shoes with them into the future.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Patient and knew the stock well so could advise and suggest alternatives for my wide feet! Good selection from well known brands such as Gabor, Geox, Skechers, Reiker.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Fantastic service today looked after by the manager she was brilliant. Helpful and knowledgeable I really appreciate her help. The shop has a lovely vibe all staff friendly.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I am so impressed with Beggs shoes!
I ordered Skechers trainers on Thursday & they arrived on Monday. They fit beautifully, are in perfect condition with a personalised message from Sara at the Lerwick branch.
I will definitely use them again &recommend them to friends & family.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered a pair of red patent boots by Reiker. Received promptly and well packaged worh a personalised note which I thought was a lovely touch

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Purchased a pair of size 7.5 Rieker…

Purchased a pair of size 7.5 Rieker shoes which were in the sale. Arrived promptly wrapped in a waterproof bag. Shipping invoice and returns details plus a personalised note of Thanks sat on the top of the shoes. Shoes fit well and feel nice and comfy and they look smart. Thanks for stocking half sizes as some online shoe stores do not. Will definitely look at your website first when I'm looking for shoes etc.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Great selection of shoes

Great selection of shoes. Makes a lovely change to deal with a family firm and you can tell the difference in their attention to detail. Handwritten note a nice touch.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service, perfect shoes

Great friendly service, super quick delivery, even a pre-printed return label was included - which I didn’t need as the Ara boots I bought fit as if they were made just for me :-) Will definitely use this company again.

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous footwear and great service

Bought a pair of fabulous leopard print boots, super comfy, great price, quick delivery and a sweet little handwritten note from Eleanor thanking me for my order. A reminder of how invaluable these family businesses are ❤️

2 October 2025
Unprompted review

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