Beelivery Reviews 

9,045
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the convenience of the service, often highlighting the quick delivery times and the efficiency of the order process. Customers frequently mention the friendly and helpful nature of the drivers, who often go out of their way to ensure correct orders and offer suitable substitutions when needed. However, some customers also noted significant concerns regarding pricing, finding many items to be very expensive or overpriced compared to store prices. Additionally, some people were dissatisfied with delivery experiences, citing issues such as orders not being fulfilled or significant delays.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with some praising fast delivery times and... See more

Order

Consumers find order experiences to be ambiguous, with some reporting very fast delivery and satisfaction... See more

Staff

People report ambiguous experiences with staff, with many customers praising drivers for being quick,... See more

Price

Users describe negative interactions with price, frequently finding the costs to be very expensive and... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising it as quick, friendly, efficient,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Don't pay there drivers. I am a driver and I have to pay for the customers shopping. I've been waiting over 2 days to be paid. Cost me fuel, time and the shopping. Their AI sys... See more

Company replied

Rated 5 out of 5 stars

Easy to order. Pretty quick with the delivery and the order is always correct and if they can't get what you wanted they will phone & ask what substitutes you would like. The drivers I've met are alwa... See more


Company details

  1. Grocery Delivery Service
  2. Delivery Service
  3. Online Food Ordering Service
  4. Supermarket

About Beelivery

Written by the company

Rapid Grocery Delivery 24/7

Delivered in 15-60 minutes!

Beelivery connects you with self-employed crowd-sourced delivery drivers in your area. Simply place an order for groceries, alcohol and everyday essentials on our website or app and a driver will visit the shop on your behalf and deliver to you. We aim to deliver to you within an hour!

Shop Alcohol Delivery Shop Grocery Delivery Shop Household Essentials Delivery Contact Us

Download our app!


Contact info

3.7

Average

TrustScore 3.5 out of 5

9K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(9,045)

99 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Website easy to navigate and i was able order from a place that doesn't deliver! Delivery time great and food delivered hot. Great service, will definitely use again!

11 April 2025
Rated 2 out of 5 stars

Just poor

First time effort cos I was like 'how cool, they deliver beer to the door late!'. But they delivered the wrong beer. The guy could just about communicate that the beer I wanted was not 'in stock'. I could have walked the mile to the local coop and got the beer I wanted but now too late. I will not use this company again.

11 April 2025
Unprompted review
Beelivery logo

Reply from Beelivery

Hi Andy and thanks for leaving us a review. We are sorry that your Brewdog IPA was substituted for a different Brewdog IPA. We sometimes substitute items for a similar item if that particular item is not in stock. However, as you are not happy we have sent you a money off your next shop voucher to make up for it.
We do hope you give us another try!
Best wishes, the Beelivery Team.

Rated 1 out of 5 stars

Terrible

Thought I’d give them a try after seeing them advertised on tv but what a terrible delivery company, don’t even bother wasting your time with them, i placed an order for a takeaway at 7pm and had 3 different drivers cancel on me, ended giving up after 2 and a half hours of being messed about, also a bit cheeky asking to include a higher tip to tempt drivers to prioritise your delivery (I understand it’s a business, but have the decency to pay your staff better rather than trying to con customers more out of pocket) can’t really see them surviving much longer as a company with the likes of ubereats and deliveroo who are far superior, should have just stuck with either of them in the first place! If I could give zero stars I would.

5 April 2025
Unprompted review
Beelivery logo

Reply from Beelivery

Hi
Thank you for leaving us this feedback.
To fulfil your orders, we use self-employed drivers, who choose whether to accept orders that they receive invitations for.
I will pass this feedback on to our logistics team to highlight any potential shortages in your area

I am really sorry that we didn’t get it right this time, but we will use this feedback to do better next time.
I would like to offer you a voucher for £10 off your next order. Please could you email us at info@beelivery.com and we can arrange this for you.
Thanks again for using Beelivery.

Rated 1 out of 5 stars
Beelivery logo

Reply from Beelivery

Hello Maureen and thanks for your review. The order number you have provided was for some wine and potatoes. There was no hot food ordered and it was delivered in 30 minutes. Have you perhaps left a review for the wrong company as we can't find any other orders for you?
Best wishes, Beelivery.

Rated 5 out of 5 stars

perfect service

it was easy to order, order came quick, delivery driver was really pleasant aand efficent. I have recommended to others already. i am very impressed with your service i wii definately use again also impressed with amount of delivery charge and being able to pay with pay pal

2 April 2025
Rated 5 out of 5 stars

Fab Driver

First time using the site. I am disabled with no transport and had a broken back tooth. My fabulous driver brought me pain medication out of hours that I would have had to waited days to be delivered. No complaining; just a smile. So worth the money. Shall leave a bigger tip next time.

25 March 2025

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