Great products, easy order process. Communication was awesome answered questions quickly and followed up to make sure all was good. Fast delivery and tracking partners provided updates and timeframes.... See more
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The mattress lifter is a savior. It certainly does as is described and enables us to tuck our sheets under the mattress as we have a heavy but oh so comfortable mattress. We received the item promptl... See more
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I have purchased from Bedzy on five separate occasions. The first order was delivered promptly to Sydney. For the second order, Bedzy kept me informed about a slight delay in shipping, then the orde... See more
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Bedzy offers priority processing for a small fee, which meant I had my items posted incredibly fast! The postage delivery times were incredibly considering I live in rural NSW. The price point of the... See more
Company details
Written by the company
Here at Bedzy, we make buying a new bed EASY. Your bed is an essential part of your life and plays a bigger role than you may think. We spend a third of our lives asleep, so it is not at all surprising that your time sleeping can have a big impact on your life. With our low prices, and huge range of stock we invite you to upgrade your sleep with Bedzy! We are 100% Australian owned and operated, and dedicated to helping all Australians achieve the perfect balance of style, innovation, and functionality in the bedroom. We take great pride in our quality, values, and commitment to customer satisfaction. We strive for the best, and we offer it at the best possible price.
Contact info
Level 23, 727 Collins St, 3008, Docklands, Australia
- support@bedzy.com.au
- www.bedzy.com.au
4.0
Great
623 reviews
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Replied to 67% of negative reviews
Typically replies within 1 month
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Reply from Bedzy
Hi Kay,
Thanks so much for your review. We’re really pleased to hear you felt your order was good value and appreciated the free delivery too.
Anything you need at all, we’re always here and would love the opportunity to serve you again.
Warm regards,
Kelly Pearce
Direct Home Furniture
Great product
Great product, free shipping, bed came super fast. Was hesitant to buy a mattress online without trying first but it is as described and is very comfy! Pleasantly surprised
6 June 2025
Unprompted review
Reply from Bedzy
Hi Chelsea,
Thanks so much for your lovely review of Bedzy. We completely understand the hesitation with buying a mattress online, so we're really glad to hear it turned out just as described and that you're finding it comfy. Even better that it arrived quickly with free shipping too.
Anything you need at all, we're always here and would love the chance to serve you again.
Warm regards,
Kelly Pearce
Direct Home Furniture
Very happy with service and products…
Very happy with service and products supplied .
10 June 2025
Unprompted review
Reply from Bedzy
Hi Tony,
Thanks so much for your review. We're really glad to hear you were happy with both the service and the products. It means a lot to us.
Anything you need at all, we're just a message away and would love the chance to serve you again.
Warm regards,
Kelly Pearce
Direct Home Furniture
New mattress purchase
I purchased a new mattress with Bedzy. Although I had a minor issue with the product, they rectified and solved the issue quickly and satisfactorily with excellent customer service. The mattress itself is extremely comfortable and I’m sleeping a lot better now. It’s warmer and softer and I’m very happy with it. Will buy another mattress from Bedzy in the near future.
2 June 2025
Unprompted review
Reply from Bedzy
Thank you so much for your kind review. We're really pleased to hear the mattress is helping you sleep better and that you're enjoying the comfort. I'm also glad our team was able to resolve the issue quickly and leave you feeling well looked after.
Anything you need at all, we’re always here and would love the opportunity to serve you again.
Warm regards,
Kelly Pearce
Direct Home Furniture
Great Quality
First off I want to say that Mel in their customer service department is absolutely incredible! Before even placing an order, I sent an email to the customer service team, giving an outline of what I wanted from my mattress (spinal alignment, helps not aggravates back issues and a robust mattress). Mel emailed back with the option best suited to my needs, including a breakdown of why this mattress would be the best one from their inventory. Mel was knowledgeable, patient and excellent.
I placed an order for a mattress, sheets and pillows and I was a little skeptical of the quality because the prices were so great, but I was pleasantly surprised by how amazing their products are.
However, their shipping/dispatch is abysmal. It’s chaotic, disorganised and some of the freight companies Bedzy uses are pretty damn awful. Now from what I can tell, dispatch isn’t actually handled in house by bedzy, but due to the fact that I placed my order with them, it’s up to Bedzy to ensure that their customers are receiving their orders in a reasonable time. In this area, where there were delays and stuff ups (like not sending 4 of the 6 pillows I ordered, or constantly given the run around as to where my mattress was and why it was so delayed) was extremely frustrating. However, Mel in the customer support team was amazing. She followed up with the freight company, had the mattress delivered that day, organised for the missing pillows to be sent out correctly and she was all around incredible, enthusiastic and so lovely to deal with.
Mel turned around my experience with Bedzy and it’s because of her that I give them such a high rating. The mattress is incredible quality, as are the pillows and sheets, but you never forget truly exemplary customer service, that makes you want to use a company again, because you know there’s someone that’s capable of taking care of things if something does go wrong.
Main takeaways:
- products are really great quality, especially for the price range
- their shipping/delivery/freight partners are terrible, and Bedzy should look into changing who they use, because these other companies are killing their brand
- Mel in customer service is so helpful, goes above and beyond in her assistance for her customers and I hope she’s receiving the recognition, support and pay rise she so thoroughly deserves.
I’d absolutely recommend buying from Bedzy, but be prepared that you may need to follow up regarding delivery, but as long as Mel is working there, she will get it done for you.
Thank you so much Mel!
7 June 2025
Unprompted review
Reply from Bedzy
Hi Alisen,
Thank you so much for taking the time to share such thoughtful and detailed feedback — we truly appreciate it.
We couldn't agree more about Mel, she really is an absolute asset to our team, and I will pass your kind words on to her. She’ll be over the moon to hear how much her support meant to you!
I also want to personally acknowledge your comments about delivery. You're absolutely right — while our products and service are handled by our in-house team, we do rely on Australia’s courier network for deliveries nationwide. Back in the early days, we hand-delivered every order ourselves to just a few local suburbs, but as we’ve grown, we now ship from multiple warehouses across the country. This can sometimes result in items arriving separately, and in rare cases, certain boxes do get separated during transit — especially during peak sale periods like EOFY when demand puts real pressure on all courier partners.
That said, I completely understand how frustrating this can be, and I sincerely regret any inconvenience caused. Please know we are actively working to minimise these disruptions and improve our systems and courier partnerships wherever we can.
We’re so pleased to hear you’re loving your new mattress, pillows, and sheets — and even more grateful that, despite the hiccups, your experience with Mel turned things around. You’re absolutely right: exceptional customer service can make all the difference, and we’re lucky to have her on our team.
Thanks again for supporting Bedzy, and we hope to welcome you back again soon!
Warm regards,
Brenton Kane
Customer Manager, Bedzy
Trustful brand and very good quality
Trustful brand and very good quality, I like this kind of product with good team members in the background
25 June 2025
Unprompted review
Reply from Bedzy
Hi Leon,
Thank you so much for your kind words and for taking the time to share your experience!
We’re so glad to hear you’re happy with the quality of your product and your lovely feedback about our team truly means a lot. We always strive to be a brand our customers can trust, and it’s wonderful to know that came through in your experience.
Thank you again for your support, we can’t wait to serve you again in the future!
Warm regards,
Brenton Kane
Customer Manager, Bedzy
It was a pleasure doing business with…
It was a pleasure doing business with Bedzy. I’m so happy with my purchase. I’ve recommended Bedzy to friends and family.
9 March 2025
Unprompted review
Reply from Bedzy
Hi Michelle,
Thank you so much for your kind words, we’re really pleased to hear you’re happy with your purchase.
It means a lot to know you’ve recommended Bedzy to your friends and family. Your support goes a long way and is genuinely appreciated by our whole team.
Thanks again, we can’t wait to serve you again soon!
Warm regards,
Brenton Kane
Customer Manager, Bedzy
All round crap bed, crap company
After a couple weeks since I ordered the bed. Bedzy told me it didn’t pass testing, so I chose an alternative frame base that was advertised as “squeak free”..”solid”, this literally lasted a few weeks and it was squeaking just turning. I had to send two separate videos to their liking for them to tell me the squeak was my mattress! Clearly it was noise from the metal base! Then wanted me to dismantle and return so they could check! Yeah right so frustrating as a single mother who can barely afford to live. I paid for crap!
24 June 2025
Unprompted review
Reply from Bedzy
Hi Courtney,
Thank you for taking the time to leave a review, and I’m truly sorry to hear how disappointing this experience has been for you. I completely understand how frustrating it must feel.
Please believe me when I say we are absolutely not a crap, or careless company, we’re a small team of real people who genuinely care, and we’re doing our very best to resolve this for you as quickly and fairly as we can.
The request for a short video was never meant to add to your stress. It was simply to help avoid the need for a return altogether. Our warranty team had hoped to get a quick look at the frame with the mattress and bedding removed, gently pressed or shifted, to help identify where the sound was coming from. In many cases, this approach has allowed us to resolve things without asking customers to disassemble anything or send items back, which we understand can be a huge inconvenience.
We’ve already escalated your case and shared your feedback with the team, including your note about the sound only happening when turning. Your concerns are being taken seriously, and we’re continuing to work on this behind the scenes.
Again, I’m very sorry this has been such a difficult experience, we truly appreciate your patience and look forward to reaching a positive outcome for you soon.
Warm regards,
Brenton Kane
Customer Manager, Bedzy
Great products and everything included…
Great products and everything included in the bundle. Great price and delivered to my door. I live in Western Australia and it was better value for money to buy from the eastern state.
High quality and affordable!
Very happy customer
7 May 2025
Unprompted review
Reply from Bedzy
Hi Lisa,
Thanks so much for taking the time to leave this lovely review!
We’re so glad to hear you found the bundle great value even from over in WA. We work hard to keep our prices fair without compromising on quality, so it’s fantastic to know you felt the purchase was worth it from start to finish.
Your support genuinely means a lot to us, we can’t wait to serve you again!
Warm regards,
Brenton Kane
Customer Manager, Bedzy
The bed is amazing however the free…
The bed is amazing however the free mattress provided should have an option for the customers to choose between stiffer ones. Overall, good value for money. 😊
9 June 2025
Unprompted review
Reply from Bedzy
Hi Apurva,
Thanks so much for your feedback, we’re really pleased to hear you’re happy with the bed and found it great value for money!
We also appreciate your comments about the mattress. While our bundled mattresses are selected to suit most comfort preferences, we understand that firmness can be a personal choice. I’ll be sure to pass this suggestion along to our team for future consideration.
Thanks again for your support, we can’t wait to serve you again!
Warm regards,
Brenton Kane
Customer Manager, Bedzy
Great value for money
The website was easy to navigate, the bed and mattress was easy to set-up and honestly the quality was better than I expected. We will most definitely be using Bedzy again.
25 April 2025
Unprompted review
Reply from Bedzy
Hi Nick,
Thanks so much for the great feedback, we’re really glad to hear the setup was straightforward and that the quality exceeded your expectations!
It’s always our goal to make things simple, affordable, and reliable from start to finish so knowing you’ll be back means the world to us.
Thanks again for your support, we can’t wait to serve you again!
Warm regards,
Brenton Kane
Customer Manager, Bedzy
High-quality bed mattress also best…
High-quality bed mattress also best value for your buck.
Have recommended to family and friends who also is shocked and over joyed with their purchase.
So highly recommended.
4 May 2025
Unprompted review
Reply from Bedzy
Hi Burke,
Wow! Thanks so much for the fantastic review!
We’re really pleased to hear you’re happy with the quality and value of your purchase, and it’s even better to know your friends and family are loving theirs too. Word of mouth like that is everything to us, and we’re truly grateful.
Thanks again for your support, we look forward to seeing you again!
Warm regards,
Brenton Kane
Customer Manager, Bedzy
One of my items I brought didn’t pass…
One of my items I brought didn’t pass their quality check but they replaced it with a different item and gave me a discount. I love my purchases and the customer service lady that helped me was wonderful. Such a great experience!
1 May 2025
Unprompted review
Reply from Bedzy
Hi Rebecca,
Thank you so much for your kind words!
While we’re sorry one of your original items didn’t pass our quality check, I’m really glad to hear our team was able to step in quickly with a replacement and a discount to make things right. We never want to send out anything less than our best, and it’s great to know you loved the outcome.
I’ll be sure to pass your lovely feedback on to the team member who helped you. Thanks again for your support, we look forward to seeing you again!
Warm regards,
Brenton Kane
Customer Manager, Bedzy
Amazing value for money
Amazing value for money and the quality is decent for what you pay. As expected in high sales periods it took a little for my order to be shipped from the warehouse but from there I received it the next day (under 2 weeks from ordering). Will definitely use Bedzy in the future!
11 April 2025
Unprompted review
Reply from Bedzy
Hi Emily,
Thank you so much for your great review!
We’re really glad to hear you found great value in your order and that the quality met your expectations. You're absolutely right — during peak sale periods, dispatch can take a little longer, but we’re pleased to know it reached you quickly once on the move.
Thanks again for your support, we look forward to seeing you again in the future!
Warm regards,
Brenton Kane
Customer Manager, Bedzy
Missing screw inserts
It took 15 days for delivery. Headboard was missing 2 screw inserts so I went to Bunnings to get some as I needed to assemble it asap and did not have time for Bedzy to send missing inserts.
3 February 2025
Reply from Bedzy
Hi Lyn,
Thank you for your feedback, and I’m sorry to hear that the headboard arrived with two screw inserts missing.
While I’m really glad you managed to find a quick solution yourself, please know we’re always here to assist with any missing parts — and would’ve been more than happy to send those out promptly. If you ever need anything at all in the future, please don’t hesitate to ask for me directly. I’ll make sure you’re well looked after and get the 5-star experience you truly deserve.
Thanks again for your support — we hope to serve you again soon!
Warm regards,
Brenton Kane
Customer Manager, Bedzy
Reply from Bedzy
Hi Colin,
Thanks so much for your review! We’re glad to hear you were happy with the price, quality, and timely delivery. That’s exactly what we aim to deliver every time.
We really appreciate your support of Bedzy, and we’d love to help you again anytime!
Warm regards,
Brenton Kane
Customer Manager, Bedzy
Great experience from start to finish
I ordered a bed from Bedzy recently and was really impressed. The ordering process was easy, delivery was on time, and the bed is great quality, really comfy and looks fantastic. Everything went smoothly and I’d definitely buy from them again.
26 May 2025
Unprompted review
Reply from Bedzy
Hi Ashley,
What an awesome review, thank you! I'm so glad to hear everything went smoothly for you and that you're loving the bed. We work hard behind the scenes to make the whole process easy and stress-free, so it's really rewarding to hear it paid off.
Thanks again for choosing Bedzy, it means a lot. We’d love to help you out again whenever you’re ready for your next piece.
Warm regards,
Brenton Kane
Customer Manager, Bedzy
5 Star
I am so happy with my purchase! Just moved to Aus and Bedzy was recommended. Just had the Trinity bed delivered, bought it for the extra storage and it didn't disappoint. Great delivery and customer service. Will recommend and reuse next time!
2 June 2025
Unprompted review
Reply from Bedzy
Hi Lydia,
Welcome to Australia, and thank you so much for choosing Bedzy as part of your new home setup! We’re absolutely thrilled to hear you’re happy with your Trinity bed (extra storage for the win!) and that delivery and service lived up to expectations.
We really appreciate the recommendation, it means the world to us and we’d love to help you again whenever you need something next.
Warm regards,
Brenton Kane
Customer Manager, Bedzy
Excellent product and service
We are very happy with the bed, it is Excellent value for money, it did take a bit longer than expected to arrive but it was worth waiting a bit longer as there were no freight costs.
8 March 2025
Unprompted review
Reply from Bedzy
Hi Gail,
Thanks so much for your lovely review! We’re so pleased to hear you’re happy with the bed and found it to be excellent value for money. We really appreciate your patience with the delivery, and you’re absolutely right, with no freight costs, a little extra wait can be worth it!
Thanks again for choosing Bedzy. We’re so grateful for your support and hope to help you again in the future.
Warm regards,
Brenton Kane
Customer Manager, Bedzy
A completely awesome shopping…
A completely awesome shopping experience all round. Would definitely recommend
19 April 2025
Unprompted review
Reply from Bedzy
Hi Steven,
Thanks a ton for the awesome feedback! We're so glad you had a great shopping experience with us, that’s exactly what we love to hear.
Really appreciate the recommendation, and we’d be stoked to help you again anytime.
Warm regards,
Brenton Kane
Customer Manager, Bedzy
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