Bedzy Reviews 

620
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 135 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their quality, comfort, and stylish appearance, often exceeding expectations. Many also appreciate the affordability and good value, alongside an easy and smooth ordering process. People highlight positive delivery experiences, noting fast and prompt service, sometimes with the added benefit of free shipping. However, some customers noted significant delays in delivery and dispatch, with orders sometimes taking weeks or months longer than expected. A few other people also felt that product quality was not always consistent, citing issues with incorrect or ill-fitting parts and items not matching online descriptions. Some reviewers were not happy with the delivery system, where paying extra for priority processing seemed to push back standard orders further.

What people talk about most

Product

People report positive experiences with product, with many customers expressing satisfaction with their... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting fast and prompt... See more

Order

Consumers find the ordering experience to be ambiguous, with many reporting significant delays in dispatch... See more

Quality

Customers consistently note positive experiences with quality, often praising the sturdiness and design of... See more

Price

Reviewers highlight positive aspects of price, with many finding the prices good, affordable, and offering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the options and the affordability on the website. Love that it's an Aussie company. My items took a bit longer than I expected to arrive, but communication was very good and personal. I'd definit... See more

Company replied

Rated 4 out of 5 stars

I bought a gas lift queen size bed and mattress. It came with free pillows which was nice. The bed was relatively easy to put together and I am very happy with the bed, Mattress and pillows. I did pa... See more

Company replied

Rated 5 out of 5 stars

Great products, easy order process. Communication was awesome answered questions quickly and followed up to make sure all was good. Fast delivery and tracking partners provided updates and timeframes.... See more

Company replied

Rated 5 out of 5 stars

The mattress lifter is a savior. It certainly does as is described and enables us to tuck our sheets under the mattress as we have a heavy but oh so comfortable mattress. We received the item promptl... See more

Company replied


Company details

  1. Bed Shop

Written by the company

Here at Bedzy, we make buying a new bed EASY. Your bed is an essential part of your life and plays a bigger role than you may think. We spend a third of our lives asleep, so it is not at all surprising that your time sleeping can have a big impact on your life. With our low prices, and huge range of stock we invite you to upgrade your sleep with Bedzy! We are 100% Australian owned and operated, and dedicated to helping all Australians achieve the perfect balance of style, innovation, and functionality in the bedroom. We take great pride in our quality, values, and commitment to customer satisfaction. We strive for the best, and we offer it at the best possible price.


Contact info

4.0

Great

TrustScore 4 out of 5

620 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(620)

140 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Low to the ground

Bed arrived fast, easy to put together. Lovely bedhead but not great quality and very low to ground which I wasn’t aware of, as a middle aged couple the only person that is happy about it is our 13 year old dog who can easily get up on it.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Great price. Delivery was as promised. Very happy with our bed and Mattrass purchase. Highly recommend

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Great value beds

Great value product for the money paid. Fast and free delivery. My daughters love their new beds!

11 July 2025
Unprompted review
Bedzy logo

Reply from Bedzy

Thanks so much for your kind words Amy! I’m really glad to hear your daughters love their new beds and that you found great value with Bedzy. It’s always wonderful to know the delivery experience went smoothly too.

We’ll be here whenever you need us again, and we look forward to serving you again in the future.

Warm regards,
Brenton Kane
Customer Manager, Bedzy

Rated 5 out of 5 stars

We had a great experience with Bedzy

We had a great experience with Bedzy, timely shipping, great communication regarding our delivery, product was as expected and happy dealing with them.

1 August 2025
Unprompted review
Bedzy logo

Reply from Bedzy

Thanks so much for your lovely review Lisa! I’m really pleased to hear everything went smoothly with your order, from the communication right through to delivery, and that you’re happy with your new product.

We truly appreciate you taking the time to share your experience and we’ll always be here whenever you need us again.

Warm regards,
Brenton Kane
Customer Manager, Bedzy

Rated 5 out of 5 stars

Bedzey

A very professional company , who are truly customer focused, I would have no hesitation in recommending you to anyone looking to buy bedroom furniture .

11 August 2025
Unprompted review
Bedzy logo

Reply from Bedzy

Thank you so much for your generous review and your support Paul! It really means a lot to us to hear that you see us as professional and truly customer focused, and your recommendation is greatly appreciated.

We’ll always be here if you need anything at all, and we look forward to helping you again in the future.

Warm regards,
Brenton Kane
Customer Manager, Bedzy

Rated 1 out of 5 stars

7 draw lowboy

Well you get what you pay for!
The frame is solid however the draws are weak & flimsy. A absolute challenge to assemble- very time consuming. My son & friend spent several hours. Then through no fault of poor ensemble the draws do not line up perfectly. Remember all holes are already drilled. You follow the instructions. I would not recommend. I Am done with this company. If I hadn’t a voucher for $50 from the first purchase- I would not have brought from Bedzy again.

10 August 2025
Unprompted review
Bedzy logo

Reply from Bedzy

Thank you for sharing your thoughts with us, Kym. We’re sorry to hear the lowboy wasn’t quite what you had hoped for. We just wanted to politely note that we hadn’t received any contact from you regarding this issue, so our team reached out directly to offer a resolution. At that time you let us know you weren’t interested, which we completely respect.

We truly appreciate your support of Bedzy and the time you’ve taken to leave a review. We genuinely want to help and we stand behind all of our products, so if you do change your mind we’ll be ready when you are.

Warm regards,
Brenton Kane
Customer Manager, Bedzy

Rated 4 out of 5 stars

Value for money

The bed frame I purchased could be a little sturdier, but it's still great value for money.

15 July 2025
Unprompted review
Bedzy logo

Reply from Bedzy

Thank you so much for your review Jared. We really appreciate you taking the time to share your feedback and we’re glad to hear you found great value for money with your bed frame.

We’re always here if you ever need anything, and we look forward to serving you again in the future.

Warm regards,
Brenton Kane
Customer Manager, Bedzy

Rated 4 out of 5 stars

Third time ordering from bedzy

Third time ordering from bedzy. Great value for miney

8 July 2025
Unprompted review
Bedzy logo

Reply from Bedzy

Wow, thank you so much Mr A! We’re incredibly grateful for your continued trust in Bedzy and for choosing us not just once, but three times now. It means the world to us that you see the value in what we offer.

We can’t wait to serve you again in the future and please remember we’re always here if you need anything at all.

Warm regards,
Brenton Kane
Customer Manager, Bedzy

Rated 5 out of 5 stars

Good value

Good value and free delivery

27 June 2025
Unprompted review
Bedzy logo

Reply from Bedzy

Hi Kay,
Thanks so much for your review. We’re really pleased to hear you felt your order was good value and appreciated the free delivery too.

Anything you need at all, we’re always here and would love the opportunity to serve you again.

Warm regards,
Kelly Pearce
Direct Home Furniture

Rated 5 out of 5 stars

Great product

Great product, free shipping, bed came super fast. Was hesitant to buy a mattress online without trying first but it is as described and is very comfy! Pleasantly surprised

6 June 2025
Unprompted review
Bedzy logo

Reply from Bedzy

Hi Chelsea,
Thanks so much for your lovely review of Bedzy. We completely understand the hesitation with buying a mattress online, so we're really glad to hear it turned out just as described and that you're finding it comfy. Even better that it arrived quickly with free shipping too.

Anything you need at all, we're always here and would love the chance to serve you again.

Warm regards,
Kelly Pearce
Direct Home Furniture

Rated 5 out of 5 stars

Very happy with service and products…

Very happy with service and products supplied .

10 June 2025
Unprompted review
Bedzy logo

Reply from Bedzy

Hi Tony,
Thanks so much for your review. We're really glad to hear you were happy with both the service and the products. It means a lot to us.

Anything you need at all, we're just a message away and would love the chance to serve you again.

Warm regards,
Kelly Pearce
Direct Home Furniture

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