bedkingdom Reviews 

18,007
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 3,262 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers frequently praise the fast delivery times, noting that their purchases arrive promptly alongside helpful tracking updates throughout the entire process. Furthermore, buyers consistently appreciate the impressive product quality, stating that the beds and mattresses are extremely sturdy, comfortable, and beautifully designed. However, some customers also noted occasional issues with delivery mix-ups, resulting in missing or incorrect packages arriving at their homes. A few other people also felt that the overall delivery service could be improved, mentioning instances where heavy boxes were left downstairs instead of being carried upstairs.

What people talk about most

Product

Users describe positive interactions with product, highlighting great prices and quick delivery. Many... See more

Delivery service

Clients share positive opinions on delivery_service, noting that packages often arrive promptly with helpful... See more

Quality

Consumers find quality to be positive, highlighting that the products are well-made, solid, and offer great... See more

Order

Reviewers highlight positive aspects of order, describing the process as straightforward and seamless.... See more

Service

Reviewers mention positive feedback about service, highlighting excellent quality and fast delivery.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent re delivery, no delay everything intact, however we did have add a few screws for stability in a few places as a large piece of furniture. You really need someone who is good at assembling f... See more

Company replied

Rated 4 out of 5 stars

The beds I ordered were great, quick delivery and a decent price. Only 4 stars given as the online advertised tiered discount codes didn't work (Not the end of the world) and both beds had damaged pan... See more

Company replied

Rated 4 out of 5 stars

Quick delivery good communication. We bought the bunk beds which had the bottom as a floor bed. Had issues that some of the screws weren’t long enough, due to how the screw sat. Was able to make it wo... See more

Company replied

Rated 4 out of 5 stars

Building this furniture is definitely a two manned job, something of which I found out the hard way. Some written words to support the images would provide greater clarity. Other than that, happy with... See more

Company replied



Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Children's Furniture Store
  4. Furniture Accessories
  5. Furniture Store
  6. Sofa Store

Written by the company

Bed Kingdom is an online retailer with a strong and expanding presence in the UK furniture market. Offering a wide range of products - from beds, mattresses, and bedroom furniture to stylish living and dining room pieces - the brand is committed to providing customers with outstanding value and high-quality products.

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4.4

Excellent

TrustScore 4.5 out of 5

18K reviews

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4.4

All reviews

(18,007)

3,179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bought the wrong size bed and they…

Bought the wrong size bed and they wouldn’t refund me fully 3-4 days went past taking ages and going over the same thing so I had to go through my bank to get refund as they said they wouldn’t be able to resell the bed it’s was either keep the bed and get £16 back or return the bed and get £90 back I paid £160 so I went through my bank and got a full refund

19 August 2026
Unprompted review
bedkingdom logo

Reply from bedkingdom

Hi,

Thank you for taking the time to share your feedback. We are sorry for the frustration caused regarding the return of the bed.

Having checked the order, we can confirm that the collection of the bed has not yet taken place. We understand that you have contacted your bank regarding the payment, and our team will review the matter accordingly.

Thank you again for sharing your feedback.

Kind regards,
Bedkingdom

Rated 3 out of 5 stars

I would not buy from here again

I would not buy from here again. I needed to return the mattress I bought due to a fault and although a replacement was delivered promptly they would not collect the original delivery leaving me with the cost and inconvenience of disposing with a king size mattress. I thought I was supporting a local business but customer service is clearly located overseas and when I called the store about the return they would not help at all with after sales service. The mattress is delivered rolled up with a large label stating to check the contents on delivery, when I wanted to do this to check my replacement the couriers got very annoyed at having to wait.

30 July 2026
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Reply from bedkingdom

Hi,

Thank you for taking the time to share your feedback, and we are sorry for the inconvenience caused.

Unfortunately, we are unable to collect the original mattress once it has been opened. Checking on your order, we can confirm that the replacement mattress has been received.

Regarding the delivery, our courier operates within set waiting times as they need to continue with their scheduled deliveries throughout the day. We apologize if this caused any frustration during the delivery of your replacement mattress.

We appreciate you taking the time to share your experience and your feedback.

Kind regards,
Bedkingdom

Rated 5 out of 5 stars

Bed is lovely

Bed is lovely , easy to assemble, came in time no problems at all, delivery to Belfast a bit expensive but I knew that before ordering

20 July 2026
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Reply from bedkingdom

Dear Valued Customer,

Thank you for your lovely feedback! We’re delighted to hear that you’re happy with the bed, found it easy to assemble, and received your order on time without any issues. We also appreciate your honest note regarding the delivery cost to Belfast and are pleased you were aware of this before ordering. Thank you for choosing Bed Kingdom!

Thank you for choosing and trusting Bed Kingdom!

Rated 5 out of 5 stars

Beautiful bed

Beautiful bed, good quality and fast delivery

13 August 2026
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Reply from bedkingdom

Dear Valued Customer,

Thank you for your lovely review! We’re delighted to hear that you’re so pleased with your new bed and its quality. It’s also great to know that your order arrived quickly. We truly appreciate you taking the time to share your experience with us!

Thank you for choosing and trusting Bed Kingdom!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Kept me up to date with stock availability and notified when order had been dispatched

1 August 2026
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Reply from bedkingdom

Dear Valued Customer,

Thank you for your kind feedback! We’re so pleased to hear that you were happy with our customer service and found the regular updates helpful. Keeping you informed about stock availability and your order’s dispatch is an important part of providing a smooth experience, so it’s wonderful to know we kept you well informed.

Thank you for choosing and trusting Bed Kingdom!

Rated 1 out of 5 stars

I cannot say anything about the bed…

I cannot say anything about the bed I’ve order cause I still hasn’t got it, on the website it’s says next day, than I got an email5-7 days after that I got another email that in will be in the warehouse in another 2 weeks and if it will someone will contact me for update on delivery!
This is a joke , I’m pretty sure that’s the last time I have ordered from them!

7 August 2026
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Reply from bedkingdom

Hi,

Please disregard our first response, and we apologize for any confusion caused.

Checking on the order, we can see that the bed is due to be restocked tomorrow, 25th August. Should there be no further delay, the order will be delivered on the next working day.

Once we receive the stock, our transport team will be in touch with you to confirm the scheduled delivery date.

Thank you for your patience and understanding.

Kind regards,
Bedkingdom

Rated 5 out of 5 stars

Great bunk beds and prompt delivery

Good experience using the website. Delivery was prompt and the price was competitive. When the product arrived it was well packed and in excellent condition. All the individual parts were also present (no shortages) so no issues there. The only small issue I have is with the instruction leaflet which could be a little clearer regarding the two options available for the ladder placement.

13 August 2026
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Reply from bedkingdom

Dear Valued Customer,

Thank you for taking the time to share such detailed feedback! We’re delighted to hear that you had a positive experience from ordering through to delivery, and that your bunk beds arrived promptly, well packaged, and in excellent condition. We’re also pleased everything was included and there were no missing parts. We appreciate your helpful note about the ladder instructions and will certainly take this feedback on board to help make the assembly guidance clearer.

Thank you for choosing and trusting Bed Kingdom!

Rated 4 out of 5 stars

Great bed

Great bed , looks good and sturdy but putting it together wasnt the easiest and 2 bolts broke in the ladder.

12 August 2026
Rated 5 out of 5 stars

Good quality

Easy to order.
Good communication from company in regard to delivery.
Delivered on time, well boxed.
Pleasant delivery driver.
The quality of the Flair bunk bed very good when built. Easy instructions to follow.

3 August 2026
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Reply from bedkingdom

Dear Valued Customer,

Thank you for your fantastic feedback! We’re delighted to hear that ordering was easy, communication was clear, and your Flair bunk bed arrived safely and on time. It’s wonderful to know you were happy with the delivery service and found the instructions easy to follow. We’re especially pleased that you’re impressed with the quality of the bed once assembled.

Thank you for choosing and trusting Bed Kingdom!

Rated 5 out of 5 stars

Great service and bed quality

Great service, single bed arrived exactly as described. Quick delivery

14 August 2026
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Reply from bedkingdom

Dear Valued Customer,

Thank you for your lovely feedback! We’re delighted to hear that you’re happy with both the service and the quality of your single bed. It’s great to know it arrived quickly and exactly as described. We really appreciate you taking the time to share your experience with us!

Thank you for choosing and trusting Bed Kingdom

Rated 5 out of 5 stars

The bed came the next working day and…

The bed came the next working day and the guys delivering it were really nice. Really good customer service.

20 August 2026
Unprompted review
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Reply from bedkingdom

Dear Valued Customer,

Thank you for your kind review! We’re so pleased to hear that your bed arrived the very next working day and that our delivery team made a positive impression. Providing a smooth delivery experience and friendly customer service is very important to us, so it’s wonderful to know we met your expectations.

Thank you for choosing and trusting Bed Kingdom!

Rated 5 out of 5 stars

Lovely colour

Lovely colour, sturdy bed, very good quality, took less than 2 hours to assemble.

8 August 2026
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Reply from bedkingdom

Dear Valued Customer,

Thank you for your wonderful feedback! We’re delighted to hear that you’re pleased with the lovely colour, sturdy construction, and overall quality of your new bed. It’s also great to know that assembly was straightforward and took less than two hours. We really appreciate you sharing your experience with us!

Thank you for choosing and trusting Bed Kingdom!

Rated 5 out of 5 stars
bedkingdom logo

Reply from bedkingdom

Dear Valued Customer,

Thank you for your lovely feedback! We’re so pleased to hear that you’re happy with the quality of your duvet cover. It’s great to know it has met your expectations, and we truly appreciate you taking the time to share your experience with us.

Thank you for choosing and trusting Bed Kingdom!

Rated 5 out of 5 stars

Delivery was perfect and the product…

Delivery was perfect and the product itself is exactly what I needed. Easy to assemble and looks very good.

2 August 2026
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Reply from bedkingdom

Dear Valued Customer,

Thank you for sharing your experience! We’re delighted to hear that your delivery went smoothly and that you’re happy with the quality and appearance of your new bed. It’s wonderful to know you found it easy to assemble and that it’s just what you needed. We truly appreciate your kind feedback and support.

Thank you for choosing and trusting Bed Kingdom!

Rated 3 out of 5 stars

We bought the king size Artemis bed…

We bought the king size Artemis bed frame. The actual external part of bed frame is beautiful and integrity of the ottoman is great. However, the holes for the slats on the base of the bed do not line up at all and there are lots of holes for slats on the perimeter of the bed but only a few in the middle so the slats are all wonky with no way to make them straight. We tried turning the middle pole the opposite way and upside down but still no joy. Contacted to inform them and ask for support and they told us there isn’t a manufacturing error and gave us £30 goodwill gesture with emphasis to let us know this wasn’t admission of responsibility. But, £30 is £30 and the bed base is not structurally sound, I can feel the memory foam mattress dipping in places. Hoping I’ll be able to add photos on the next page.

Otherwise, delivery was good too, the guys were nice that delivered it and communication with ETAs updated throughout the day and let me know when they were nearby too.

15 May 2026
Unprompted review
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Reply from bedkingdom

Hi,

Thank you for taking the time to share your feedback, and we are truly sorry about the issue raised with the slats and bed base. We appreciate you bringing this to our attention.

This is currently being handled by a member of our team. Kindly reply to the same email thread with any additional information or photos so we can further assess the issue and assist you accordingly.

We are also pleased to hear that you were happy with the delivery service and communication.

Kind regards,
Bedkingdom

Rated 1 out of 5 stars

⭐ Extremely disappointing experience

⭐ Extremely disappointing experience

I ordered a bed for my three-year-old son specifically because it was advertised as available for next-day delivery. We had recently moved, so getting his new bed sorted was really important to us.

After placing and paying for the order, I was then told the bed was actually out of stock with a 90+ working-day lead time. I was offered alternative beds, but unfortunately none were remotely similar or suitable for what we needed.

Despite being extremely disappointed that something advertised for next-day delivery suddenly had such a long wait, I agreed to wait because this was the bed we wanted for our son.

After agreeing to wait the 90+ working days, I was then contacted again and told that the bed had actually been discontinued and would not be coming at all.

I therefore had no choice but to request a full refund so that I could purchase a suitable bed elsewhere. However, I am now still waiting for my refund, meaning I can’t use that money towards purchasing my son’s replacement bed from another retailer.

What started as a next-day delivery order has turned into being told to wait months, then being told the product doesn’t exist anymore, and now having to wait to get my own money back.

I completely understand that stock issues can happen, but the way this has been handled from start to finish has been incredibly disappointing. A product shouldn’t be advertised for next-day delivery if it isn’t actually available, and once the company confirmed they couldn’t fulfil the order, I would have expected my refund to be dealt with as a priority.

Unfortunately, based on my experience so far, I couldn’t recommend ordering from this company.

13 August 2026
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Reply from bedkingdom

Hi,

Thank you for taking the time to share your feedback, and we sincerely apologize for the inconvenience caused.

We understand how disappointing this must have been, especially when you ordered the bed for your son expecting next-day delivery. Unfortunately, there can be occasions where an item becomes suddenly unavailable even though stock was showing as available when the order was placed. We truly apologize that this occurred with your order and for the subsequent changes to the availability of the product.

Having checked your order, we can confirm that the order has now been cancelled and a full refund has been requested. The refund should reflect back to the original payment method used within 5–7 working days, depending on your payment provider.

We appreciate your feedback and are truly sorry again for the inconvenience caused.

Kind regards,
Bedkingdom

Rated 5 out of 5 stars
bedkingdom logo

Reply from bedkingdom

Dear Valued Customer,

Thank you for your fantastic feedback! We’re so pleased to hear your bed arrived the very next day and that we could provide such a quick delivery service. We really appreciate you taking a moment to share your experience with us.

Thank you for choosing and trusting Bed Kingdom!

Rated 5 out of 5 stars

Ordering was very easy

Ordering was very easy, found exactly what I was looking for. When I received my order I was very happy with the item. The quality was very very good, better than I expected for the price. Customer service were very helpful when I contacted them regarding delivery.
I can recommend bedkingdom for quality and service.

18 August 2026
Unprompted review
bedkingdom logo

Reply from bedkingdom

Dear Valued Customer,

Thank you so much for your wonderful feedback! We’re delighted to hear that you found the ordering process straightforward and were so pleased with the quality of your purchase. It’s also great to know our customer service team could assist with your delivery query. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.

Thank you for choosing and trusting Bed Kingdom!

Rated 3 out of 5 stars

Instructions are useless…

Waited longer than expected for the Noomi Iris bed. Neither the instructions or the pieces of wood and screws etc… are numbered or lettered. We had to guess from the picture which was the right piece to use, which meant this did not take two hours to assemble, it was more like five hours. This has also resulted in two pieces of the bed being assembled the wrong way, so we are going to have to spend even more time taking it apart and putting it back together again! Why isn’t everything numbered? This would save a lot of time and stress. Not happy at all.

19 August 2026
Unprompted review
bedkingdom logo

Reply from bedkingdom

Hi,

Thank you for taking the time to share your feedback, and we are sorry to hear that the Noomi Iris bed took longer than expected to arrive and assemble.

We understand how frustrating it must have been to spend significantly longer than anticipated assembling the bed, particularly when the parts were not clearly numbered or lettered. We also appreciate your comments regarding having to disassemble and reassemble parts that were fitted the wrong way.

Your feedback regarding the assembly instructions and labelling of the parts is important to us and will be forwarded to the relevant team for future reference as we continue to improve our products and service.

Thank you again for taking the time to share your experience.

Kind regards,
Bedkingdom

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