Excellent re delivery, no delay everything intact, however we did have add a few screws for stability in a few places as a large piece of furniture. You really need someone who is good at assembling f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Bed Kingdom is an online retailer with a strong and expanding presence in the UK furniture market. Offering a wide range of products - from beds, mattresses, and bedroom furniture to stylish living and dining room pieces - the brand is committed to providing customers with outstanding value and high-quality products.
Get Free Delivery on all items as well as next day delivery before 2pm on 100's of exclusive products

Bedkingdom, Old Delivery Office, Oldfield Lane, WF16 0JD, Heckmondwike, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought the wrong size bed and they wouldn’t refund me fully 3-4 days went past taking ages and going over the same thing so I had to go through my bank to get refund as they said they wouldn’t be able to resell the bed it’s was either keep the bed and get £16 back or return the bed and get £90 back I paid £160 so I went through my bank and got a full refund

Reply from bedkingdom
Good product and delivery exceeded expectations Thankyou
I would not buy from here again. I needed to return the mattress I bought due to a fault and although a replacement was delivered promptly they would not collect the original delivery leaving me with the cost and inconvenience of disposing with a king size mattress. I thought I was supporting a local business but customer service is clearly located overseas and when I called the store about the return they would not help at all with after sales service. The mattress is delivered rolled up with a large label stating to check the contents on delivery, when I wanted to do this to check my replacement the couriers got very annoyed at having to wait.

Reply from bedkingdom
Bed is lovely , easy to assemble, came in time no problems at all, delivery to Belfast a bit expensive but I knew that before ordering

Reply from bedkingdom
Excellent customer service. Kept me up to date with stock availability and notified when order had been dispatched

Reply from bedkingdom
I cannot say anything about the bed I’ve order cause I still hasn’t got it, on the website it’s says next day, than I got an email5-7 days after that I got another email that in will be in the warehouse in another 2 weeks and if it will someone will contact me for update on delivery!
This is a joke , I’m pretty sure that’s the last time I have ordered from them!

Reply from bedkingdom
Good experience using the website. Delivery was prompt and the price was competitive. When the product arrived it was well packed and in excellent condition. All the individual parts were also present (no shortages) so no issues there. The only small issue I have is with the instruction leaflet which could be a little clearer regarding the two options available for the ladder placement.

Reply from bedkingdom
Great bed , looks good and sturdy but putting it together wasnt the easiest and 2 bolts broke in the ladder.
Easy to order.
Good communication from company in regard to delivery.
Delivered on time, well boxed.
Pleasant delivery driver.
The quality of the Flair bunk bed very good when built. Easy instructions to follow.

Reply from bedkingdom
Great service, single bed arrived exactly as described. Quick delivery

Reply from bedkingdom
The bed came the next working day and the guys delivering it were really nice. Really good customer service.

Reply from bedkingdom
Lovely colour, sturdy bed, very good quality, took less than 2 hours to assemble.

Reply from bedkingdom
Delivery was perfect and the product itself is exactly what I needed. Easy to assemble and looks very good.

Reply from bedkingdom
We bought the king size Artemis bed frame. The actual external part of bed frame is beautiful and integrity of the ottoman is great. However, the holes for the slats on the base of the bed do not line up at all and there are lots of holes for slats on the perimeter of the bed but only a few in the middle so the slats are all wonky with no way to make them straight. We tried turning the middle pole the opposite way and upside down but still no joy. Contacted to inform them and ask for support and they told us there isn’t a manufacturing error and gave us £30 goodwill gesture with emphasis to let us know this wasn’t admission of responsibility. But, £30 is £30 and the bed base is not structurally sound, I can feel the memory foam mattress dipping in places. Hoping I’ll be able to add photos on the next page.
Otherwise, delivery was good too, the guys were nice that delivered it and communication with ETAs updated throughout the day and let me know when they were nearby too.

Reply from bedkingdom
⭐ Extremely disappointing experience
I ordered a bed for my three-year-old son specifically because it was advertised as available for next-day delivery. We had recently moved, so getting his new bed sorted was really important to us.
After placing and paying for the order, I was then told the bed was actually out of stock with a 90+ working-day lead time. I was offered alternative beds, but unfortunately none were remotely similar or suitable for what we needed.
Despite being extremely disappointed that something advertised for next-day delivery suddenly had such a long wait, I agreed to wait because this was the bed we wanted for our son.
After agreeing to wait the 90+ working days, I was then contacted again and told that the bed had actually been discontinued and would not be coming at all.
I therefore had no choice but to request a full refund so that I could purchase a suitable bed elsewhere. However, I am now still waiting for my refund, meaning I can’t use that money towards purchasing my son’s replacement bed from another retailer.
What started as a next-day delivery order has turned into being told to wait months, then being told the product doesn’t exist anymore, and now having to wait to get my own money back.
I completely understand that stock issues can happen, but the way this has been handled from start to finish has been incredibly disappointing. A product shouldn’t be advertised for next-day delivery if it isn’t actually available, and once the company confirmed they couldn’t fulfil the order, I would have expected my refund to be dealt with as a priority.
Unfortunately, based on my experience so far, I couldn’t recommend ordering from this company.

Reply from bedkingdom
Ordering was very easy, found exactly what I was looking for. When I received my order I was very happy with the item. The quality was very very good, better than I expected for the price. Customer service were very helpful when I contacted them regarding delivery.
I can recommend bedkingdom for quality and service.

Reply from bedkingdom
Waited longer than expected for the Noomi Iris bed. Neither the instructions or the pieces of wood and screws etc… are numbered or lettered. We had to guess from the picture which was the right piece to use, which meant this did not take two hours to assemble, it was more like five hours. This has also resulted in two pieces of the bed being assembled the wrong way, so we are going to have to spend even more time taking it apart and putting it back together again! Why isn’t everything numbered? This would save a lot of time and stress. Not happy at all.

Reply from bedkingdom
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.