Bear's Brownies Reviews 

532
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 340 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the brownies taste absolutely amazing, featuring a rich, soft, and gooey texture that makes them ideal presents for birthdays and holidays. Consumers also appreciate the gorgeous packaging, friendly customer communication, and reliable delivery services provided for special celebrations. Some reviewers were not happy with delivery delays, noting instances where parcels arrived late or failed to reach the intended address on time. A few other people also felt that certain batches were inconsistent in quality, describing them as overly sweet, dry, or texturally disappointing compared to previous orders.

What people talk about most

Product

People report high satisfaction with the product, frequently describing the brownies as incredibly delicious,... See more

Delivery service

Reviewers express widespread satisfaction with the delivery service, frequently highlighting promptness,... See more

Quality

Clients share positive opinions on quality, consistently highlighting that the brownies are delicious, moist,... See more

Order

Reviewers highlight positive aspects of order processes, frequently praising easy website navigation,... See more

Service

Users describe positive interactions with service, highlighting great communication and quick, on-time... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the Easter brownies from Bear's Brownies to be delivered on Easter Saturday as the family were coming for tea on Easter Sunday. The brownies arrived beautifully packaging in a sturdy box by... See more

Rated 5 out of 5 stars

Ive ordered these several times as gifts and have never been disappointed. Always delivered on time, never let down with quality or taste. If only all online orders from other sites could be as good.... See more

Company replied

Rated 5 out of 5 stars

First rate, packaging excellent, delivery spot on, and above all the brownies are something else. Melt on the tongue almost, simply delicious. Go for it, you won't be dissappointed. Ken Holland

Company replied

Rated 5 out of 5 stars

My daughter wanted a brownie cake for her birthday. These came in a batch large enough to put together to look like one big cake and had very good reviews. I also got a 'button' with her name on to he... See more

Company replied


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

532 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(532)

320 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sent them to my god daughter to cheer…

Sent them to my god daughter to cheer her up… her comment was AMAZING …

13 February 2026
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Reply from Bear's Brownies

Thank you for your lovely review! We’re so glad the brownies helped cheer up your goddaughter and that she enjoyed them so much. We can’t wait to bake for your next celebration! 🍫

Rated 4 out of 5 stars

Didn't arrive - edited: issue rectified and review updated

Edited 31/05: Bear's Brownies arranged for a new box to be sent out via a different courier and though I couldn't gift for the original date/purpose, I was able to order the replacement at a later date for another occasion and it arrived quickly and without hassle. The team were helpful and efficient in sorting the issue, which I really appreciated.

Didn't arrive - I ordered nearly 2 weeks in advance and selected a delivery day 1 day before I actually needed it, in case of delays. Was given a 1hr delivery slot which then passed late by an hour, and when I contacted DPD support they said to wait because there was a delay. Nothing showed up and now the app is saying it'll be delivered 2 days later - this is a perishable item and I have no idea how it's being stored for the 2 days. I've ordered from here several times before and normally have no issues, so this is very disappointing as this was not cheap and is a gift.

12 February 2026
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Reply from Bear's Brownies

We’re really sorry that your order never reached you. If you reach out to us via email, we’ll be happy to send you a fresh box straight away. We sincerely apologise for missing this and for the disappointment caused. 🍫

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, smooth delivery and wow…I’m not even a brownie person but the red velvet brownies were absolutely delicious. Would definitely recommend, thank you for a perfect experience from start to finish!

14 February 2026
Unprompted review
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Reply from Bear's Brownies

Thank you for your wonderful review! We’re thrilled you enjoyed the red velvet brownies and that the whole experience, from customer service to delivery, was perfect. We can’t wait to bake for your next celebration! 🍫

Rated 5 out of 5 stars

Amazing customer service smooth…

Amazing customer service smooth delivery and wow…I’m not a brownie person and the red velvet brownies were absolutely delicious would definitely recommend thank you for making the whole experience from start to finish perfect

12 February 2026
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Reply from Bear's Brownies

Thank you for your fantastic review! We’re so glad you enjoyed the red velvet brownies and that the entire experience, from customer service to delivery, was perfect. We can’t wait to bake for your next celebration! 🍫✨

Rated 5 out of 5 stars

Amazing brownies!

Amazing brownies!! Although they are a bit pricey (compared to mass produced supermarket versions), you get what you pay for and these are definitely worth the money!

12 February 2026
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Reply from Bear's Brownies

Thank you for your lovely review! We’re thrilled you enjoyed the brownies and agree - quality makes all the difference. We can’t wait to bake for your next celebration! 🍫

Rated 5 out of 5 stars

Fantastic brownies

I bought these for Valentine's day for my husband. They arrived perfectly on time, and we're beautifully packaged. My husband is very pleased and tells me they are delicious!

13 February 2026
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Reply from Bear's Brownies

Thank you for your wonderful review! We’re so glad the Valentine’s Day brownies arrived on time, looked beautiful, and that your husband enjoyed them. We can’t wait to bake for your next celebration! 🍫✨

Rated 4 out of 5 stars

Great gluten free blondies and brownies…

Great gluten free blondies and brownies that made for an extra special treat.

10 February 2026
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Reply from Bear's Brownies

Thank you for your lovely review! We’re thrilled you enjoyed the gluten-free blondies and brownies and that they made for an extra special treat. We can’t wait to bake for your next celebration! 🍫

Rated 5 out of 5 stars

Great tasting brownies

Great tasting brownies! Amazing allergen/dietary requirements for anyone vegan/gluten free/nut allergy. Prompt delivery, packaged securely and beautifully - was a great valentines treat for the office! Huge thank you, from our team to yous -

12 February 2026
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Reply from Bear's Brownies

Thank you for your fantastic review! We’re thrilled the brownies were enjoyed by everyone and that the vegan, gluten-free, and nut-free options worked so well. We’re glad they arrived promptly and beautifully packaged. We can’t wait to bake for your next celebration! 🍫

Rated 5 out of 5 stars

Fantastic company

What a fantastic company, the brownies were boxed beautiful and tasted absolutely amazing!

11 February 2026
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Reply from Bear's Brownies

Thank you for your wonderful review! We’re so glad you loved the brownies and their beautiful packaging. We can’t wait to bake for your next celebration! 🍫

Rated 5 out of 5 stars

WOOOOOW!

Absolutely amazing! Delivery was next day super quick! I bought the "Biscuit Tin" and WOW they are soo soo good, the packaging is super secure and love the box! Also was wrapped really nice and no damage at all to the items, very aesthetically pleasing to look at also, i love how the blondies (jammie jodgers) were placed so semetrical and matching i love it! best place to order from and an amazing experience overall, especially being my first time! Thanks again.

13 February 2026
Unprompted review
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Reply from Bear's Brownies

Thank you for your amazing review! We’re thrilled you enjoyed your first experience with Bears & Brownies and loved the Biscuit Tin, the packaging, and the attention to detail. We can’t wait to bake for your next celebration! 🍫

Rated 5 out of 5 stars

I previously mistakenly left a poor review

I previously left a poor review, which. Am trying to have removed, on trustpilot. The brownies were in fact delivered on time, absolutely delicious and well received. My elderly relative was confused about when the arrived. Apologies to this wonderful company who I have used before.

11 February 2026
Unprompted review
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Reply from Bear's Brownies

Thank you for your kind update! We’re so glad everything was resolved and that the brownies were delivered on time, enjoyed, and well received. We really appreciate your continued support and look forward to baking for your next celebration! 🍫✨

Rated 4 out of 5 stars

Wonderful gf option

Wonderful gf option - arrived on time- just wish there were more flavours to choose from

3 February 2026
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Reply from Bear's Brownies

Thank you for your lovely review! We’re glad you enjoyed the gluten-free brownies and that they arrived on time. We appreciate your feedback about the flavours and will keep it in mind for future options. We can’t wait to bake for your next celebration! 🍫

Rated 5 out of 5 stars

Beautiful brownies

Beautiful brownies, and delivered as promised, what a great experience

9 February 2026
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Reply from Bear's Brownies

Thank you for your wonderful review! We’re thrilled you enjoyed the brownies and that they arrived as promised. We can’t wait to bake for your next celebration! 🍫

Rated 5 out of 5 stars

Delicious brownies delivered within 24…

Delicious brownies delivered within 24 hours. Brilliant service thank you

9 February 2026
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Reply from Bear's Brownies

Thank you for your lovely review! We’re so glad you enjoyed the brownies and our next dy delivery service. We can’t wait to bake for your next celebration! 🍫

Rated 1 out of 5 stars

Very disappointing

Very disappointing. The brownies I ordered were scheduled for delivery on a Sunday. Delivery was “attempted” and failed on the Saturday. No communication about whether the delivery would be reattempted. No telephone number to call is available.
I’ve used several of these cake delivery services and this is the first one to let me down .

30 January 2026

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