Bay Alarm Medical Reviews 

Such a helpful tech expert. Dat was very clear in his instructions and gave me step-by-step instructions which made it easy for me to follow. He was very patient and explained things as we went through the process of resetting my watch do it could "talk" to me--announce that my device is charging. It lost its "voice" last night so I was worried about its ability to transmit a signal in an emergency. Thank you again to Dat and to Bay Akarm for having such a wonderful tech expert with really fine customer service skills. My voiceless watch caused mr such anxiety overnight, but Dat helped me tremendously. Mahalo and Aloha from my corner of San Diego!

Mary helped me. She was very clear in her answers to my question regarding an incident last night when there was miscommunication with the local EMTs
She spoke well to an elderly person. And she was patient. She did well explaining a function of the system I did not understand. Give her 5 As!

Shika was most helpful in updating the property address and codes to enter the building and unit

The entire process was very easy. We did our research and chose Bay Alarm. We scheduled an appointment via text and soon after got a call. Chris was awesome. He was very thorough and extremely understanding, and most importantly empathetic.

Location service has degraded. Too often to location of the device is not updated, even after refreshing multiple times. This has caused false alarms as to the device holder's true location / status. It was supposed to be improved since the last upgrade, but I have not experienced that. Also, the account acknowledgement is not correct. I am the account holder and my mom is the device user. Contacts, such as this one were addressed to her and not me. She has no email or internet access. Last, today I recieved an alert for a Bay Alarm Alert Console. This account does not have an Alert Console, only a Mobile SOS device / button. It appears your tech and communications are not in sync. I question the reliability of your service.

Sara quickly changed my email address as requested

Shane updated our home access information.

The representative spoke clearly, provided information needed, and was professional. My

I was very impressed with the ease of use of the website. User friendly and professional presentation. I hope that I didn't forget to ask the right questions. I spoke to a lady in customer service,she was very helpful and courteous, Aisha did a great job.

My CSR, Mona Lisa, was very helpful and knowledgeable. She was apologetic and empathetic about our situation. She also was honest about what she could do and not do to try to help us be retained as a customer.

Agent was helpful and polite in trying to solve my issues.
Some differences in the answers and information stated in the instruction booklet.
Response trial SOS time is excellent.

It was a great experience. Agent was very helpful answered my questions and gave me great help and information for being a new customer of yours.

Natasha was polite, patient and explained set up process in a concise manner while handling three way call with my mother Doreen.

Excellent communication skills. Listened closely and researched the problem. Understood my complaint and fixed the problem.

I spoke with 2 customer service representatives and both were very clear in explaining the different products , how to operate the equipment, the steps I needed to take, and patiently answered my questions

The Bay Alarm customer service agent was very polite, professional and knowledgeable.She addressed all of my questions and concerns.

Zach was very professional on the phone with my Mom's pairing issue to the base unit.
Once he reset the base unit it did work. However, when the person came on the base unit for testing the unit it was not clear, and very garbly. He said he was going to put a note in the record that when calls are made to my mom Berniece, to talk slow and loud, and very clear if possible.He also went through the call list in. Made additional notes on there as well to help my mom out in the future. Thanks very much for your help. Zach !

Mike Aronson

Great experience working with the tech folks. They were very interested with our concerns and spent plenty on time testing our system.