Bax-shop | Bax Music Reviews 

Competent prices and a good policy for returning products, even though I order mostly online it's nice to know that you can also visit the store

Companies house have an active proposal to strike off this company accounts overdue from September 2024.Sold me music equipment that is not fit for purpose broken down twice with the same fault.No confidence in it they just want to send it off for repair.AVOID AVOID AVOID.You will loose your money if any equipment is faulty and you buy from here warranty is worthless .DONT DO IT.
Registered office address
1-2 Rhodium Point Hawkinge Business Park, Spindle Close, Hawkinge, Folkestone, Kent, United Kingdom, CT18 7TQ
Company status
Active — Active proposal to strike off
Company type
Private limited Company

Horrendous experience with this company, sent us one faulty deck so returned it in January, only received it back today having been forced to pay the repair as they decided we had caused the damage so was just our word against theirs (fault was there from first set up so clearly damaged in transit or not quality control tested before leaving them), absolutely horrible experience having spent so much money, mixer also has a problem but will just have to live with it as still functions and obviously they won’t take responsibility and will want to charge us to get it fixed. Daylight robbery I really wish I’d not spent my money here, they were impossible to contact just stopped replying to emails and the one time I got through to customer services on phone was falsely reassured we’d be sent brand new equipment and it would be covered, only after emailed to charge us and state repair not replacement, then couldn’t get them on the phone again so had no choice but to pay the charge. Kit was a gift to my husband for Christmas and has been nothing but headache with him with only one deck for 3months now feel very foolish not going somewhere more reputable.

EDIT: Bankruptcy declared on April 1st, no contact whatsoever, no idea what is going to happen. No refund or return in sight. Apparently hundreds of customers on the same boat. Authorities in either BE, NL or at the EU level have not helped. Unthinkable in 2025 yet here it is.

Brand new product purchased on Feb 14th, returned according per BAX T&C, confirmed by BAX Music on 03-03-2025 with a promise of refund within 7 days. It's now 22-03-2025 and no refund yet, only empty excuses and unless I see a refund by this coming Thursday, we will escalate to Justice of the Peace. REF: Remboursement 1202963161, original invoice 30788491, Client 1202963161

Ordered an amplifier 2 months ago. At that time the estimated delivery time was 9 workdays. Almost directly after ordering this time was tripled and was now 4 weeks. After waiting this time, the date was shifted twice more before I decided to cancel the order. Getting (mostly unuseful) answers for the emails I sent regarding this cancellation and the long wait times also took several long days. Eventually I was sent an invoice regarding the return of my money, but it still took almost a week before this return was actually fulfilled. Generally very disappointed with this treatment. I would suggest not listing items if there is this much uncertainty regarding the delivery times. I have had multiple other items which I ordered on this website delivered rapidly, but this experience was exceptionally bad.

We are extremely happy about the service and very good price and fast delivery. Thank you so much.

Devine ADA140 XLR male - jack male mono adapter
Devine ADA139 adapter XLR female - 6.3mm jack mono male
Yellow Cable M03JX 6.3 mm TS Jack Male - XLR Male, 3m
-- Devine SPE25/3 speakerkabel 2x 2.5mm 3 meter
-- Devine Onyx 18SXA actieve subwoofer
-- Devine Onyx 10 passieve speaker 10 inch

Wonderful product, extremely helpful client service & super fast delivery.

The delivery time for one item was changed from 1 week to 1 month. When I tried to cancel that item, I couldn't do it on the website. I mailed them, but a reply took 5 days so I also called them and waited 20 minutes in line (and then it turned out that my request has been handled already, I just didn't get a notification). After the other items arrived, one caused problems with my other gear, but the return form only accepts addresses in NL/BE, not Germany. A return address is not available on the website or in the 30-day-return-guarantee flyer, which seems odd. Overall, updates for shipment, invoice or service requests are delayed by several days and the order and return process on the website doesn't function properly. While in the past, bax-shop.de has been great, I will not order from the .nl website again.

I ordered 13 items on February 14th. I chose the option to pick up from Bax Music Amsterdam, since I would only be in Amsterdam for 5 days. Since most of the items were ready for immediate delivery in the email I received on February 18th, we went to the store on February 22nd. We learned that none of the items had arrived in Amsterdam. They said that if we canceled the remaining 12 items except the guitar, the guitar would arrive quickly, but that was not the case because they forgot to cancel 1 item. Thanks to Laurens' technical support, the issue was understood and resolved. The guitar, amplifier and headphones arrived in this way. This difficult process could have been much easier. If they had sent the ready items to Amsterdam with partial delivery.

I am extremely disappointed with my experience with Bax Music. I returned an order (Order #20701454) and had to pay £27 for a Royal Mail return label because, after trying multiple times to contact them by phone, I was unable to get through. I wanted to use their return system, but their customer support was unavailable, and after two weeks of waiting for a response, I lost trust in their ability to handle the return process. I had no choice but to pay for my own postage.

When I finally got in touch with their customer service, I was told that they cannot refund my £27 postage because I didn’t use their return label. However, their return label was not available to me in a timely manner, and I was left with no choice but to send the item back myself. The package was delivered over three weeks ago, and I still have not received a refund or any real update on the return status.

The Royal Mail tracking only shows a pallet of boxes, and I understand their returns are not massive. This delay, combined with the lack of transparency and communication, has left me very frustrated. Despite paying out of my own pocket for the return postage, Bax Music has refused to reimburse the cost, citing that I should have used their return label, which was not available to me when I needed it.

I would not recommend Bax Music based on this experience. The lack of response, delays in processing, and refusal to refund the postage cost have been completely unacceptable. I am extremely dissatisfied with how this situation has been handled.

Bax is mijn favoriete all-in-one muziekspeciaalshop! Makkelijk bestellen, en supersnelle levering. Dikke +++++ !

Everything is easy and fun!

I wish there was no star option. The customer service department is an absolute joke.I sent email after email and get absolutely no response. I got a microphone from them that did not work. I sent it off for a refund. They then sent a brand-new replacement which took forever and then I tried to get this replacement refunded, and again email after email after email was ignored and had to call them up and wait on their ridiculous waiting system, I will never buy from Bax again. Avoid it all costs.

Please listen people This is an absolute sh#t company to deal with DO NOT buy from this company you will be fobbed off and ignored. I’ve been trying for two days to get through to someone just to listen to an automated message take my money, but I’ve still not received the goods so I suspect this is a scam company

Good client service and fair pricing on most of the products. Good professionals overall.

I only don't find their in house brand Fazley that successful, (maybe they are in terms of financials, but they have a lot of b-stock items from this brand, so that's my assumption) maybe they need a rebranding, a new logo and a bit more quality control to compete with similar level products from Germany.

Good in person service, high quality products and I am happy to return as a customer. Thank you Bax Music!

Disappointing blow-hot-blow-cold temperamental customer service, unmet quality assurance and plenty of broken promises. I ordered a piano stand. It came with a missing screw - a very special and important one to put the stand together. Very annoying, when you discover its missing after you have gotten rid of the packaging. I called them up, and was curtly informed that "no, they didn't have spares". Not nice!

Luckily i could find a somewhat suitable screw from the hardware shop with a little effort. I informed Bax music, and was called back multiple times and offered a €5 "coulance", without my asking for it. Very nice!

When i refused it saying that it costs me €6 in delivery costs to use the €5 discount, I was even offered a free delivery if i used it. Very considerate.

When i go to use this, i get an unhelpful customer service person who answers "it's expired. It had a validity period of 90 days". That was not mentioned anywhere by email or in the credit factuur, but it's the customer's fault that he didn't ask specifically about that.

Myeh! Not buying here again. No quality assurance and very inconsistent - creating false expectations and then disappointing. Make up your mind - customer is royalty or customer is doormat?!

No Delivery in 2.5 Months
I ordered a digital piano at the beginning of December 2024. After 2 weeks I have an email saying that it would be delivered beginning of January 2025. I have never received a track&trace number. I call Bax music twice every week and still there is no information when I can get it. It has been 2.5 months!! They make you wait for the misalignment with their supplier. Meanwhile you just wait for their investigation to be done. If you check their website for the same product, it says it will be in the stock in 6 days after the order. Never believe them! I trusted since it looks a decent company and my friends are also their regular customers, but to be honest it is not different than a scam if customer suffers this much.

I bought a Pioneer DJ PLX-500 and the needle broke two weeks after I bought it. I sent it back to the store and they said that the warranty doesn't cover it (which is understandable) and I have to pay 218€ to fix it while the needle costs 29€ in their own website. I told them that I don't want them to fix it and they are keeping it until I pay 55€ extra.

I bought a few things from their shop but never again.