Everything was efficiently dealt with and delivery timescale was better than I had expected. The only downside which I guess Bathstop had no control over was the toilet seat was delivered by DPD in da... See more
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See what reviewers are saying
Mixed review!! This screen was bought to replace one previously installed, this was the closest match I could find. It wasn’t easy even for a professional bathroom fitter to follow the instructions... See more
First class service from Bathshop321. I was contemplating the purchase of a sink / worktop but needed specific measurements to ensure the unit would fit. I sent an email to Bathshop321 and received... See more
☺️ We are very happy! A complete new bathroom at a very reasonable cost. Everyone at Handforth were so good - helpful, pleasant and a joy to deal with. Particularly Cath and Jill who went to gr... See more
Company details
About Bathshop321
Written by the company
Bathshop321 is a family-run UK business offering a wide selection of bathroom suites and products for sale online including baths, toilets, basins & sinks at the best price possible prices.
We are The UK's Best Value Bathroom Shop.
We supply thousands of quality well priced, quality bathroom suites every month from market leading brands and help customers to design and choose products for standard bathrooms, wet rooms, compact & small bathrooms, en-suites as well as complete bathroom solutions.
Our Bathroom products come in a variety of styles including modern & contemporary suites, L and P shaped shower baths, corner, whirlpool and double-ended baths. We also have a range of accessories including wetroom & bath panels, concealed cisterns, taps, shower enclosures, vanity units and basins, bathroom heating and furniture.
Established in 2009, our underpinnings stem from over 40 years of experience in supply and manufacturing of stylish and affordable bathroom suites and accessories.
Our dedicated team of bathroom experts are on hand 5 days a week to ensure you buy the right bathroom products for your project; this is reflected in our ‘Rated Excellent’ Trustpilot score.
Just call 0330 053 6040 to speak to one of our friendly and knowledgeable UK team members..
*Subject to Terms and Conditions.
Contact info
Unit E9, Stanley Green Business Park, Countess Avenue, SK8 6QS, Cheadle, Cheshire, United Kingdom
- 0330 053 6040
- customer@bathshop321.com
- www.bathshop321.com
4.1
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People make the business - Service is the key
Michael initiated the call to our company. We placed an order and when we had a problem he went the extra mile to resolve it. Point is, we all in business from time to time have problems, the way you deal with them is what sets good companies apart from bad ones. We are pleased with the service so far. We now have a new order to place with them
8 June 2023
Very helpful and informative advice…
Very helpful and informative advice from Michael with a supportive approach and efficient dealing with our order.
8 June 2023
Courteous and helpful
2 June 2023
Cautionary Tale
I had two orders from this company and had been pleased with both the product and the deliveries until the second item had a small part missing. I phoned customers services, spoke to a very polite person who assured me she would sort it out, she did ask if I could send a photo (there should have been two of this part) of the missing item via e-mail. This I did and received an automated response with a 72 hour time slot for a proper response. EIGHT working days later, no response so I sent a follow up e-mail which 'Despite repeated attempts to deliver your message, the recipient's email system refused to accept a connection from your email system' I assume it has been 'blocked'. Needless to say I will NOT be using them again and would urge caution to anyone thinking of doing so. EDIT REPLY:
You had my original phone call which I was promised the matter would be attended to, the first email (which was delivered) contained a photo for refernce of the correct part. You never responded and the email that was rejected was me asking why you hadn't.
31 May 2023
Unprompted review
Reply from Bathshop321
Hi, I am sorry about this, unfortunately we lost email comms for a week and we will not have seen your follow up email. We never block a customer! If you please email us again we can chase the required part for you - customer@bathshop321.com
Faultless product & service & more…
Faultless product & service & more important really nice people to deal with. would not hesitate to use again
1 June 2023
great business
great business. i paid and haven’t quite picked it up yet due to transport trouble at my end but they’ve been great and that’s helped me no end
11 May 2023
Reply from Bathshop321
Thank you for your kind feedback
Nothing premium about it.
I paid for premium delivery and received a text and an email on the day of delivery. Based on this information my fitter waited in for the item as this was the last job to do. At 3.30pm still no delivery, I phoned up to find that it had been loaded onto the system but an incompetent member of staff hadn't physically loaded it onto the van. I therefore had to pay my fitter extra to come back the next day. As this was in the 1-2 days of delivery they say they have fulfilled there obligation and have washed their hands of the matter and refused any delivery fee refund for the inconvenience and expense caused to myself and the fitter. Absolute crap customer service. Won't be buying anything from them again.
31 May 2023
Unprompted review
Reply from Bathshop321
I am sorry to hear your item did not arrive when it should have done. We would advise never to book a fitter without first receiving your item. Notwithstanding this I apologise for the clear inconvenience this caused you.
Promised a Monday delivery which never…
Promised a Monday delivery which never came, turned up the end of the following day, clearly selling stuff they don’t have
18 May 2023
Reply from Bathshop321
Unfortunately, your first item was reported as damaged in the warehouse and we sent your replacement out for the next working day. Apologies we were a day late and for your inconvenience - I appreciate you taking time to leave your thoughts.
Good comms, very helpful
Good comms, helped me out with change of order, pre delivery. Great product 😊
12 May 2023
Very professional company
Very professional company, good communications and driver called when he was nearby. Driver was very friendly, helpful and polite.
12 May 2023
Reply from Bathshop321
Thank you for your excellent review ;)
Good keen prices
Good keen prices. Showroom with wide range of choice and an outlet section has some great bargains. Well worth a visit
5 May 2023
Reply from Bathshop321
Thanks for taking the time to leave us a great review - we're glad you had chance to visit our clearance area - we do try and have a good range of bargains there!
Reply from Bathshop321
Thank you very much for your great feedback
Good service
Quoting, telephone and delivery service was excellent, however 3 of the foot mounting studs were missing .....probably fell out in transit. Luckily I had some studding and was able to make some new ones up whilst fitting the bath.
12 April 2023
Reply from Bathshop321
Sorry to hear some parts were missing from your delivery and thanks for your feedback
Do not use this company
Do not use this company, I ordered a 1050 run of bathroom furniture inc vanity unit, toilet unit, sink and toilet together with a separate vanity unit sink & BTW unit and toilet. It was all delivered and when I checked it I am shirt of 2 x vanity units and sinks and a toilet seat. I emailed the company on 30th April asking them to rectify this, today it is the 4th May and I have heard nothing back at all, this is totally unacceptable. I had a plumber booked which I had to cancel due to not having the full order
4 May 2023
Unprompted review
Reply from Bathshop321
We apologise to you that your order was not right first time as we do not like to cause inconvenience to any of our customers. I believe we have now replied to your email that you sent on a Sunday on a bank holiday weekend. Regards BS321
Great place
Great place, good prices Michael is helpful and knowledgeable. Will definitely be using them again.*****
21 April 2023
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