Barker and Stonehouse Reviews 

72,064
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 12,021 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the store staff for being extremely polite, helpful, and professional, making every interaction pleasant and stress-free. Reviewers often mention that sales consultants take their time to discuss various options without being pushy. People also highlight the exceptional delivery service, noting that teams consistently arrive on time and handle heavy items with great care. Consumers appreciate the high quality of the furniture pieces, describing them as beautiful, comfortable, and well worth the investment. Overall, buyers feel confident recommending this business for anyone looking for reliable service and excellent home furnishings.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, friendliness, and... See more

Delivery service

Customers consistently report satisfaction with the delivery service, praising the punctual, polite, and... See more

Service

Users describe positive interactions with service, highlighting the friendly, professional, and knowledgeable... See more

Product

Clients share positive opinions on product quality, comfort, and design. Reviewers frequently highlight that... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with their comfortable sofas... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought our bedroom furniture from Barker and stonehouse. Delivery wasn't included but worth every penny. The delivery guys, Dave and Thomas were fantastic. They phoned prior to arrival to give... See more

Rated 5 out of 5 stars

Patrick and Jordan were fantastic. They called ahead of arrival and arrived exactly when they said. They were both extremely professional, polite and friendly. They took great care bringing the dining... See more

Rated 5 out of 5 stars

Arrived as booked to. Excellent service from a friendly, polite team! They respected our property and took great care in placing a very large sofa. Ensured I was completely happy with precise placeme... See more

Rated 5 out of 5 stars

Dale greeted us on our first visit and discussed the range of offers they had. As we needed to go back and measure he gave us his card and mentioned the day we were coming back he was on lates. We ret... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories Supplier
  4. Lighting Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

Barker and Stonehouse is the UK's largest independent, family-run furniture retailer, bringing you the finest in quality, style and value since 1946.


Contact info

4.9

Excellent

TrustScore 5 out of 5

72K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(72,064)

11,292 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great delivery service

Great delivery service.
Joe and Wojciech delivered excellent service in delivering my new dining table. They rang ahead giving me 30 minutes notice and took great care in putting together my new table. They even put back all the furniture around it which saved me a job. Really friendly and professional. Thank you!

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience i had on this store

Great experience i had on this store, all the staff was fantastic. We bought table and chairs and store manager made us a consistent discount. Also delivery service 5* too. Dean and Don plus other 2, all very careful and polite. I would recommend to anyone a d for sure i will buy more from there.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Five‑Star Service from Baker &…

⭐️⭐️⭐️⭐️⭐️ Five‑Star Service from Baker & Stonehouse

I recently ordered a Stressless recliner and stool from Baker & Stonehouse, and the service was excellent from start to finish. The communication was clear, the delivery was prompt, and the team handled everything with real care.

The recliner and stool arrived in perfect condition, and the delivery team John and Dave were very professional, friendly, and made the whole process effortless. It’s rare these days to experience service that feels genuinely well‑organised and customer‑focused, but Baker & Stonehouse absolutely delivered.


Delighted with both the product and the experience — highly recommend.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Barker and Stonehouse is always our…

Barker and Stonehouse is always our first choice and Raj was very helpful in assisting us to choose new sofas. We’d considered ex display sofas but decided on a new order and appreciated Raj’s patience.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful sales staff and quick…

Very helpful sales staff and quick delivery. Goods arrived in perfect condition and were handled with care by Michael and Colin. I have always had very good service from Barker and Stonehouse. Highly recommended.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Leigh - a Barker and Stinehouse Star

Leigh, what a star member of staff Barker and Stonehouse have here. The knowledge and professionalism that Leigh showed us was so impressive, we actually upgraded our order! Thank you Leigh for all your help and look forward to seeing you again for our next order.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Barker and Stonehouse feedback

Barker and Stonehouse are great to deal with...they offer a very good service and deliver on time..keeping you updated. Jaimie and Mostafa were friendly and professional...even though the delivery was not included it was worth the cost as the drawers were very heavy to lift upstairs..thank you

2 September 2026
Unprompted review
Rated 5 out of 5 stars

This was our second delivery from…

This was our second delivery from Barker and Stonehouse and Paul S and Matt P were lovely and so helpful. We needed the sofa to be taken in through the window and they were more than happy to do so which even involved some jenga in our living room to navigate around our old sofa. The sofa is perfect, thank you

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Easy ordering process

Easy ordering process
Lovely delivery staff - Gary & Levi very careful with the sofa coming in and set it up well taking away all packaging for me. So far so good!

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Sofa Delivery

Paul S and Matt P delivered my sofa today. They were really friendly and helpful. They called me to let me know their arrival time which was appreciated. All in all they provided a great service.

2 September 2026
Unprompted review

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