Barker and Stonehouse Reviews 

72,064
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 12,021 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the store staff for being extremely polite, helpful, and professional, making every interaction pleasant and stress-free. Reviewers often mention that sales consultants take their time to discuss various options without being pushy. People also highlight the exceptional delivery service, noting that teams consistently arrive on time and handle heavy items with great care. Consumers appreciate the high quality of the furniture pieces, describing them as beautiful, comfortable, and well worth the investment. Overall, buyers feel confident recommending this business for anyone looking for reliable service and excellent home furnishings.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, friendliness, and... See more

Delivery service

Customers consistently report satisfaction with the delivery service, praising the punctual, polite, and... See more

Service

Users describe positive interactions with service, highlighting the friendly, professional, and knowledgeable... See more

Product

Clients share positive opinions on product quality, comfort, and design. Reviewers frequently highlight that... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with their comfortable sofas... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought our bedroom furniture from Barker and stonehouse. Delivery wasn't included but worth every penny. The delivery guys, Dave and Thomas were fantastic. They phoned prior to arrival to give... See more

Rated 5 out of 5 stars

Patrick and Jordan were fantastic. They called ahead of arrival and arrived exactly when they said. They were both extremely professional, polite and friendly. They took great care bringing the dining... See more

Rated 5 out of 5 stars

Arrived as booked to. Excellent service from a friendly, polite team! They respected our property and took great care in placing a very large sofa. Ensured I was completely happy with precise placeme... See more

Rated 5 out of 5 stars

Dale greeted us on our first visit and discussed the range of offers they had. As we needed to go back and measure he gave us his card and mentioned the day we were coming back he was on lates. We ret... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories Supplier
  4. Lighting Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

Barker and Stonehouse is the UK's largest independent, family-run furniture retailer, bringing you the finest in quality, style and value since 1946.


Contact info

4.9

Excellent

TrustScore 5 out of 5

72K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(72,064)

11,292 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience from a super independent business

Very happy with the purchase of our dining table. It’s the second time we’ve used Barker and Stonehouse.

The table is great. The delivery happened exactly as planned. We were called in advance of the delivery. Kevin and Greg from Crawley Depot were great making the delivery. Polite and helpful!

We’ll use Barker and Stonehouse again. A great independent business!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Sofabed delivery

I ordered a sofabed online, although delivery wasn’t included. Well worth it as I had a really positive experience from the two lads (David and Paul from Blaydon) who unpackaged, brought the furniture inside and to an upstairs room, built it where I had asked them too and showed me how the assembly worked so that I can disassemble myself in the future. They also called ahead on the day and Barker & Stonehouse called the day after my order to arrange the most suitable delivery date for me. Overall professional and stress free experience, the two lads were both lovely gents.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Dean & Don were fantastic

Dean & Don were fantastic, we live in a tiny village with tricky access, they managed to get all our furniture delivered and built whilst having to keep moving the lorry to let the flow of traffic through, I was so grateful for how helpful they were and incredible skills at getting large sofas through small cottage doors. Great service

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Had my sofa delivered today by Kevin…

Had my sofa delivered today by Kevin and Theo, top lads and make easy work getting the sofa in and built. Super friendly and couldn’t thank them enough for how efficient and polite they were. Top lads 👍

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Bed Purchase

We bought a new bed from Barker & Stonehouse at their store in Birstall (Leeds). Viv was brilliant. She was very knowledgeable and incredibly helpful. Thanks for your help and guidance Viv.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Coffee table & Chairs

Really please with the Coffee table & chairs.
A top job by the installers (Alex & Luke).

My second purchase from B&S in the last few weeks….good quality products

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery service - Theo and Kevin

Delivery drivers Theo and Kevin were great, let us know they were running slightly behind schedule. The furniture came with lots of extra packaging and they kindly unpacked that and it removed it for us. Very helpful!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Our delivery

We were told all about how the delivery would work and it all happened exactly to plan , correct day , date and time . Two excellent delivery lads , Jamie S and Moustafa . Placed furniture exactly where we wanted it all , also really fussed our spoilt German Shepard. BLu loved them both . Thankyou Barker and Stonehouse we will be back x

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service in store

Ordered our new dining table from the store at Teesside Retail Park. Dale Hollifield was very helpful and informative and answered all our questions. The whole process was completely stress free and everything regarding the care pack and delivery was explained in detail.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Carol was delightful to deal with in…

Carol was delightful to deal with in the store. Second sofa was delayed, but agreed a split delivery with no additional delivery charge. Dan and Wande were excellent, carried the three seater up my stairs to the third floor. A gold star for them and their sense of humour.Thank you.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service all around

Bought an ottoman bed base from the Blaydon branch. All the staff, in store, on the phone and the delivery team were friendly, informed and helpful. The delivery date was confirmed in a timely manner and the time slot on the day was confirmed by the delivery team. The team of Martin & Des (Blaydon) treated our home and us with respect & friendliness and assembled the bed quickly and efficiently. Excellent service.

6 July 2026
Unprompted review

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