Bailey of Sheffield Reviews 

531
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 168 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the handmade jewelry, noting that the items are extremely durable, beautifully packaged, and feature unique designs. People also appreciate the friendly staff who consistently go above and beyond to ensure every purchase is special. However, some customers also noted frustrating issues with delivery services and courier delays that occasionally affected their plans. A few buyers experienced minor setbacks regarding shipping mix-ups and tracking problems. Despite these transit challenges, the dedicated support team usually stepped in to resolve delivery issues very promptly.

What people talk about most

Product

People report positive experiences with product, highlighting exceptional quality and craftsmanship.... See more

Quality

Users describe positive interactions with quality, consistently praising the outstanding craftsmanship and... See more

Service

Customers report widespread satisfaction and appreciation for the service provided. Reviewers frequently... See more

Delivery service

Consumers find delivery service to be positive, highlighting quick shipping times and attentive support when... See more

Staff

Customers consistently note positive experiences with staff, describing them as caring, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent communication. Bought bracelet as Christmas present and they speeded up the delivery to arrive before holidays. Excellent quality item.. Nearly lost as did not tighten small screws as advise... See more

Company replied

Rated 5 out of 5 stars

Finally got a chance to write a review for this great brand and owners.. started following on social media 10 years ago and finally got to meet the people behind the brand last November and spent a lo... See more

Company replied

Rated 5 out of 5 stars

A+++ service from bailey of sheffield, ordered 2 different bracelets from them over the last 12 months for retirees at work. Adele has been great both times, spoke about all the options available... See more

Company replied

Rated 5 out of 5 stars

I love wearing my two bracelets. I wanted a bead plus an inscription for a very specific and special occasion. Unfortunately, the bead colour I wanted was unavailable in the timeframe I needed but wit... See more


Company details

  1. Jewelry Store

Information provided by various external sources

Bailey of Sheffield creates jewellery engineered to last a lifetime. For us, that doesn’t just mean durable high calibre materials or timeless design; it’s about understated pieces that adapt with you and your changing style. Each piece is all about you - a place to curate your own personal style - we just give you a firm, well forged foundation. Crafted from the highest quality marine grade 316L stainless steel, the CABLE™ Bracelet is hand finished in our workshop in Sheffield situated at Portland Works, the birthplace of stainless steel manufacturing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

531 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(531)

156 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chain

Excellent quality chain from Bailey would highly recommend Bailey to anyone looking for quality at a good price.

3 October 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words Richard.

Rated 5 out of 5 stars

Bought my husband Steve his 1st Bailey…

Bought my husband Steve his 1st Bailey for his 50th,now many years and beads later he is still very pleased.Just bought him a 2nd memory bead and had it engraved for the loss of our dog to hold ashes.He has a double one also,great idea for a bead.

4 October 2025
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the lovely words! Always appreciated.

Rated 5 out of 5 stars

The bracelet is absolutely beautiful…

The bracelet is absolutely beautiful unique and I love the customisable option I chose bespoke and it truly lived up to expectations I wanted to make sure it would fit my partners wrist and it looks like it will cannot wait to give it to him on his birthday
Thank you !!

3 October 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Sophie for the kind words, always appreciated! :)

Rated 5 out of 5 stars

Triumphing through adversity

Although the product that arrived was incorrect, Adele was very very quick in getting it sorted out absolute fabulous service

26 September 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the review Sylvie. We do try and make good any errors as quickly as possible! :)

Rated 5 out of 5 stars

Over the moon

My experience with bailey of Sheffield was fantastic I had one of the beads engraved for my partner's birthday to add to the steel bracelet he already has from bailey of Sheffield. My order didn't take long to arrive Im so pleased with my order, my partner is over the moon with his birthday gift. I would definitely buy from Bailey of Sheffield again

17 September 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Kerry for the kind words.

Rated 5 out of 5 stars

Fantastic customer support and service

My second time purchasing from Bailey's and they are just a fantastic and personable company from start to finish. And the quality of their jewelry is amazing.

Totally recommend

24 September 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words, always appreciated!

Rated 5 out of 5 stars

Amazing

Adele and Scott and their team have the best customer service I have ever come across. Absolutely nothing is too much trouble for them,they are very friendly and go out of their way to help. The products are fantastic too.
Keep up the great work

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Happy Customer

We were given information that helped us make an informed choice when purchasing the bracelet.
Helpful friendly staff plus an insight into the company and its products helped with the decision of which bracelet and beads we purchased.

12 September 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words Carol.

Rated 5 out of 5 stars

Really recommend buying from Bailey of…

Really recommend buying from Bailey of Sheffield, bracelet bought is of excellent quality, very pleased with service too, a special thankyou to Geoff, he was very helpful.

10 September 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words. Very much appreciated!

Rated 5 out of 5 stars

Second purchase of a cable bracelet as…

Second purchase of a cable bracelet as my 1st one is now full. Ordering is simplicity in itself. Payment options are many and varied to suit the individual. Excellent communication from the staff. They raised a query with me but I understood why and it was a valid query. Upon completion of the order I was kept appraised of the progress, including postage out using a courier service that allows package tracking and a 1 hour delivery window. If you're considering this product, stop thinking and purchase. I'll be amazed if you're not completely satisfied.

9 September 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the lovely comments Peter. Very much appreciated.

Rated 5 out of 5 stars

Great product

Great product. Very happy. A few problems with delivery but all sorted without a problem

1 September 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words David.

Rated 5 out of 5 stars

Great customer service and…

Great customer service and correspondence, would definitely recommend this company.
Many Thanks for a great item.
Steve G

4 September 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words George.

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