Bailey of Sheffield Reviews 

532
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 168 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the handmade jewelry, noting that the items are extremely durable, beautifully packaged, and feature unique designs. People also appreciate the friendly staff who consistently go above and beyond to ensure every purchase is special. However, some customers also noted frustrating issues with delivery services and courier delays that occasionally affected their plans. A few buyers experienced minor setbacks regarding shipping mix-ups and tracking problems. Despite these transit challenges, the dedicated support team usually stepped in to resolve delivery issues very promptly.

What people talk about most

Product

People report positive experiences with product, highlighting exceptional quality and craftsmanship.... See more

Quality

Users describe positive interactions with quality, consistently praising the outstanding craftsmanship and... See more

Service

Customers report widespread satisfaction and appreciation for the service provided. Reviewers frequently... See more

Delivery service

Consumers find delivery service to be positive, highlighting quick shipping times and attentive support when... See more

Staff

Customers consistently note positive experiences with staff, describing them as caring, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent communication. Bought bracelet as Christmas present and they speeded up the delivery to arrive before holidays. Excellent quality item.. Nearly lost as did not tighten small screws as advise... See more

Company replied

Rated 5 out of 5 stars

Finally got a chance to write a review for this great brand and owners.. started following on social media 10 years ago and finally got to meet the people behind the brand last November and spent a lo... See more

Company replied

Rated 5 out of 5 stars

A+++ service from bailey of sheffield, ordered 2 different bracelets from them over the last 12 months for retirees at work. Adele has been great both times, spoke about all the options available... See more

Company replied

Rated 5 out of 5 stars

I love wearing my two bracelets. I wanted a bead plus an inscription for a very specific and special occasion. Unfortunately, the bead colour I wanted was unavailable in the timeframe I needed but wit... See more


Company details

  1. Jewelry Store

Information provided by various external sources

Bailey of Sheffield creates jewellery engineered to last a lifetime. For us, that doesn’t just mean durable high calibre materials or timeless design; it’s about understated pieces that adapt with you and your changing style. Each piece is all about you - a place to curate your own personal style - we just give you a firm, well forged foundation. Crafted from the highest quality marine grade 316L stainless steel, the CABLE™ Bracelet is hand finished in our workshop in Sheffield situated at Portland Works, the birthplace of stainless steel manufacturing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

532 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(532)

157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

fantastic

The ease of order was fantastic, and I'm sure my daughter will love the bracelet.

29 January 2026
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words Abigail.

Rated 5 out of 5 stars

Exceptionally brilliant customer…

Exceptionally brilliant customer service and fantastically made jewellery - I have a bracelet full of beads and a necklace. I cannot recommend this business more, not only is it a British made production line and service but they are the epitome of buying local regardless of where you live. No request is too much and the quality of the jewellery is top notch.

30 January 2026
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

What a lovely review to read, thank you Nikki! :)

Rated 5 out of 5 stars

Fabulous bracelet

Fabulous bracelet . I purchased with a memorial bead for my brother - it’s perfect . The quality is amazing and so is the packaging. Correspondence was also excellent

28 January 2026
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words David.

Rated 5 out of 5 stars

Amazing experience

Finally got a chance to write a review for this great brand and owners.. started following on social media 10 years ago and finally got to meet the people behind the brand last November and spent a long time chatting and finally ordered. Personal service and treated you like a friend more than a customer. And as for the product, exceptional quality and a really attention grabber.

28 December 2025
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you so much for the kind words James.

Rated 5 out of 5 stars

Amazing experience as always from…

Amazing experience as always from bailey of sheffield. We had issues with the courier and Adele stepped in, and got redelivered in 24 hours. Will always use Bailey Of Sheffield and highly recommend their products

23 January 2026
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words Gemma.

Rated 5 out of 5 stars

Exceptional

From the very beginning, the service was outstanding. I wholeheartedly recommend their products and services to anyone looking to make a purchase.

23 January 2026
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you very much for the kind words.

Rated 5 out of 5 stars

Fantastic service and beautiful…

Fantastic service and beautiful product! I bought this as a surprise birthday present for my husband and Adele and team went above and beyond helping me with the order process and even hand delivering the bracelet to me so it would arrive in time! My husband loves the bracelet and charms and it fits perfectly. Thank you Bailey of Sheffield, I will absolutely be ordering more charms to add to my husbands collection!

20 January 2026
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you very much for the kind words Emma! :)

Rated 5 out of 5 stars

Great product and superb customer…

Great product and superb customer service. My wife gifted me a bracelet for Christmas the initial order was lost by DHL. Adele at Baileys was a pleasure to deal with, after checking with DHL and establishing my order was lost, she arranged a replacement order which arrived just in time for Christmas. I was very pleased with the gift, would highly recommend

24 December 2025
Rated 5 out of 5 stars

Brilliant company

Bought a bracelet from them many years ago and since then have purchased a number of beads. They are friendly and very efficient. Delivery times are excellent. I love their products and I love that buying from the supports a small business of people who genuinely love their products and appreciate their customers.

10 December 2025

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