Back Market - United States Reviews 

DO NOT BUY FROM HERE -
Scam company that ships scratched carrier-locked phones as unlocked excellent

Back Market Sold Me a Phone Reported as Stolen

I purchased an iPhone from Back Market because I needed a reliable replacement quickly. When I took it to AT&T for activation, I was told the phone had been reported stolen, was blacklisted, and could not be activated.

I then spent more than two weeks repeatedly contacting customer service, providing proof of the problem, and waiting through Back Market’s return process. At one point, they even game me Android troubleshooting instructions for the iPhone. The burden fell entirely on me to discover why it was blocked, prove it, return the device, repeatedly follow up, and wait weeks for a resolution.

Back Market showed a frustrating lack of ownership once the problem was confirmed. Rather than taking responsibility, the company repeatedly pointed to the third-party seller, avoided providing a clear resolution, and said it was waiting for the seller’s response.

Despite the seriousness of selling a customer a device reported as stolen, Back Market offered no expedited replacement or meaningful assistance beyond finally issuing a refund after repeated back-and-forth. After letting them know my displeasure they only then offered an insignificant credit (5 %) towards future purchases that did not fully address the inconvenience.

Back Market simply closed the matter as “resolved.”

Based on this experience, I cannot recommend Back Market. Buyers should seriously consider the risk of receiving a blacklisted or unusable device and then being subjected to a slow, inflexible return process and unsatisfactory customer service. Ultimately, I was left with nothing but delay, inconvenience, and disappointment.

I have bought from backmarket twice. The first time went very well as I bought an IPhone that worked perfectly fine, however, the second time, I bought a MacBook became a nightmarish experience. I bought from a seller with over 4.2 star reviews so I thought everything would go well.
I mostly used this MacBook during the summertime due to me being a student, but after that period the absolute HELL began. There was the constant glitching of the touch bar and the horrible battery life that made me initially contact customer support during my warranty in march of this year. I bought the computer in June of last year so the warranty was still applicable at this point. During that period of a glitchy touch bar on a computer I barley used, I reset my mac password and miraculously the glitching stopped. Me being a student, I stopped the return process because it would've been very difficult to oversee when I am constantly moving from school to home.
Then, fast forward to now, July, when I try to charge my macbook that I have so far only used once this summer for an event, nothing. I leave it overnight: nothing. The screen is completely black and when I try to power on, it does not work. Now, I do realize that my warranty is about one month expired so I contact the customer service anyway and get met with very minimal solutions for a computer I played over $600 for. They offered me 10% off another purchase from them, 15% off of a repair service, and a trade in offer where I would get $71 back. Honestly, this felt like a spit in the face after the hell I went through with this computer.
Though I realize my warranty expired, I barely used this computer and did everything in my power to keep it in pristine condition. No water damage, no heavy items on top of it, no humid areas. It was always kept in an insulating, cool sleeve. The responses from the customer service, specifically, Lucy, were honestly dismissive of the trials and tribulations I've had to go through with this computer and this company so far. I talked with a representative on the phone who was very understanding ( I had to go through multiple searches and FINALLY found their number on a Yelp website) and am patiently waiting for my case to be reviewed so hopefully there will be an exception because I barely got to use this supposed "Excellent" macbook, before it became faulty. WILL UPDATE SOON!!

I high recommend Back Market. They have a wide selection of products. Their website allows you to input exactly that for which you are searching. Ordering and paying for the order are easy to complete. The item I ordered was packed well for shipping and arrived in the time expected and in excellent condition. Our family uses Back Market because their products are excellent, are backed up with a guarantee, and are reasonably priced.

Good price and updated shipping information. I have been pn vacation since receiving the computer and not had a chance to use it. I would use back market again

Ordered two iPhones and received them in perfect condition right the next day.

Got a Z fold 6 at an amazing price that even the cellular company I took it to confirmed it was a great deal! This is the second phone I have purchased for my wife and myself and it is the only way I will buy phones from now on! Great Job Back Market!

Never received the mail in kit for my trade in

I was really surprised by the good quality my Macbook M2 (2022) came in, even though I chose 'Good" expecting the chassis to have more chipping and other flaws. Additionally, I was able to afford a laptop with 16g of RAM and 1T of storage under $700 due to Back Markets discounts. The specs were great for the price. The only downside was the low battery health. Otherwise, it was worth the purchase.

I’ve ordered four phones from them in total and always had a good experience. I only had one small issue with a device and they made the return process super easy. Their customer service is top notch. I also appreciate how they’re upfront about which company they work with is sending your phone so you can check their reviews before ordering. Each device I’ve gotten is in flawless condition (even if I didn’t order it in flawless) and had great battery health. I highly recommend Back Market!

Well pleased with my iPhone13 upgrade from iPhone 8Plus. Great price - fast delivery - excellent condition. Have previously purchased Laptop, IPad, and iPhone 8Plus from Back Market without problems. Thank you for good service.

The product is perfect; in superlative condition.

Back Market fulfilled all promises - price, shipping, and condItion of the product. (Mac Mini M4)

BackMarket sells reliably good phones at great prices. I've purchased several phones from them over the years and never once regretted a purchase. Every time, I feel like I'm getting away with something because the quality is so good and the price is even better.

My airpods came on time, in perfect condition, with instructions. The sound and noise cancellation are both outstanding. Great value.

I was so pleased with my recent phone purchase. The device itself is incredibly fast and has exceeded my expectations. I was also very impressed with how quickly it arrived. The entire ordering and delivery process was smooth. I'm very happy with this purchase and would recommend it to others.

Whatever you order from backmarket is delivered quickly and in the condition stated

replaced my Goggle phone. used Back Market. What a surprise...I was GREAT got a Refurbished Phone Looked New they threw in a screen Protector.The Price was so Low I was thinking when the Phone arrived I would have to deal with issues.Had none I'm retired, have to be careful over spending. This phone Price as most Helpful. Barry Tramantano

Everything went very well, more than expected. The laptop is so clean, it looks like new!!

Terrible customer service. Damaged my trade in. Offered $220 initially and then revised it to $80 after bending the iPad.
No one can answer a question. They cannot write in a manner that is comprehendable.
They tell me it's bent, and fully flat, in the same breath. They keep telling me to"send relevant proofs", but they don't say what that even means.
When you try to ask questions, they tell you to open a help ticket. Absurd and infuriating.

Everything shipped unbelievably quickly and came well packaged, and in good condition. All deliveries required signature so no stress about stolen packages, which was a nice surprise for me. All in all a nice experience.