Back Market - United States Reviews 

19,183
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 3,317 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent condition of products, often describing them as like new, and appreciate the competitive pricing. Many consumers highlight the fast delivery and the smooth purchasing process, making their overall user experience satisfying and straightforward. However, some customers noted issues with product functionality, such as devices not charging or screens failing, and others received products with minor flaws or lower battery health. A few people also reported problems with the trade-in process, including damage or inaccurate evaluations, and some found customer service and return procedures slow or frustrating.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers reporting that items arrive in... See more

Quality

Clients share positive opinions on quality, with many reviewers impressed by the like-new condition of their... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and quick delivery... See more

Price

Users describe positive interactions with price, often highlighting the affordability and value for money.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of pairing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased an iPhone 15 Pro Max and it was exactly, or better than, described. I can't find a scratch on it, battery was at 88% life and it was a snap to set up and get activated. I looked at eBay... See more

Rated 5 out of 5 stars

The Samsung Galaxy Watch 8 came in a white generic box with a non-oem charger, the watch itself was wrapped in bubble wrap inside the box. It was shipped out very fast and delivered on time. The watch... See more

Rated 5 out of 5 stars

I high recommend Back Market. They have a wide selection of products. Their website allows you to input exactly that for which you are searching. Ordering and paying for the order are easy to compl... See more

Rated 4 out of 5 stars

Quick shipping. I had to call customer service twice to get the Visible code. The phone had stopped responding to touch inputs a couple times but had resumed after a restart. I'll wait a bit longer... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Computer and Accessories Store
  3. Electronics Store
  4. Online Marketplace

Written by the company

Smartphone made good-as-new and with warranties. Plus hundreds of computers, PS4s, tablets, televisions, etc. 2 day delivery. Refurbished iPhone 6, refurbished Galaxy S6, etc. https://www.backmarket.com/ https://www.backmarket.com/reviews


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.5

All reviews

(19,183)

3,234 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

quick, affordable, as advertised!

quick, exactly as advertised, and affordable! I got a replacement airpod - it arrived within days, took about 2 minutes to set up and pair with my original airpod and case, and works perfectly. It was also much cheaper than a new pair, and I couldn't see any evidence of previous use on it whatsoever.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Condition

The device I ordered works extremely well and it's appearance is nearly flawless (for it being in fair condition as well) and was packaged nicely. Price was also good

4 July 2026
Unprompted review
Rated 5 out of 5 stars

phone works fine,I will need time to…

phone works fine,I will need time to reach all the features but, I'm not on one every minute. Saving half of the purchase price is good. Older phone had some issues but I'm sure it will work fine for someone else.
When packaging the phone we did notice a small crack in the back by the lenses.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Purchase Experience!

I purchased an iPhone 15 Pro Max and it was exactly, or better than, described. I can't find a scratch on it, battery was at 88% life and it was a snap to set up and get activated. I looked at eBay also, but I found the prices and product quality to be better on Back Market. I also received my order 2-3 days earlier than expected. I couldn't be happier -- perfect experience!

19 June 2026
Unprompted review
Rated 5 out of 5 stars

I like it

The website is good. The phone is good. Delivery went fast. Im still not sure of the battery life. I've had it for about 3weeks and the battery is already going down fast and kinda draining but I guess it's still a good phone.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Samsung phone purchase

Delivery was quicker than expected. Price was great. The quality of the product was as good or better than promised. I have never bought a single refurbished electronic device before this one and warned people not to in the past. I would recommend using this company.

24 June 2026
Unprompted review
Rated 1 out of 5 stars

Nonexistent customer service you’re…

Nonexistent customer service you’re dealing with people at their words so you’ve got nothing but liars and scammers. There’s no way to get in touch with anyone they tell you you’re gonna have your item on a certain day and you’re lucky if it gets mailed at that point, and you have zero recourse to deal with anything other than after the fact, BS apologies, fluff, prevarication, and a lot of placation so they can keep their good ratings. Back market sucks.

14 July 2026
Unprompted review
Back Market - United States logo

Reply from Back Market - United States

Hello Suzy,

We are very sorry to hear about your experience.

Could you please update your review with your Back Market order number so we can look into this for you?

You can also open a claim by:

1. Logging in to your Back Market account.
2. Clicking on "My Orders."
3. Finding the order you need help with and clicking the "Get help" button next to it.
4. Selecting the option that best describes why you're reaching out.

We typically respond within 1 business day.

Please let us know if you have any questions in the meantime.

Thank you,
Back Market Customer Care

Rated 5 out of 5 stars

I wanted to give the Switch a try after…

I wanted to give the Switch a try after being a long-time PC player. Getting an used one was the right call, but I've had several bad experiences with Amazon Renewed in the past. Found Back Market which had an used unit within the price range I was looking for, and it works great, as expected. Delivery was free, fast, and product was correctly packaged. Will get tech from them again for sure.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Super fast delivery

A great product arrived earlier than expected. Quality and condition was great. We always like shopping back market for good phones.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Love my new watch!

I love my Google Pixel watch from Back Market. It arrived earlier than expected and in perfect condition. I had it set up in minutes. So glad I bought it and saved the money it would have cost new!

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Will shop here again!

Took a leap of faith because they're not well known. But after some homework, I thought it was worth a chance. Overall I got exactly what I needed, on time, at a good price. Will use them again!

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience on two Apple Products.

I have purchased two items (Apple Watch and MacBook Air) now on Back Market, and couldn't be more pleased. My items were in perfect condition and I was supported all the way to delivery. Definitely my first choice for future purchases!

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have been buying phones from backmarket for years. I love the customer service, and the phones are flawless. I only ever purchase excellent condition.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Delivery was quick

Delivery was quick, and the phone was in extremely great condition.This is the second phone I have purchased through this company and am quite pleased.

12 July 2026
Unprompted review
Rated 5 out of 5 stars

The product was perfect !

The product was perfect I was expecting a fair computer to have cosmetic damaged but it didn't. The computer is actually beautiful works great and I expect to purchase more from this company. This product was actually the perfect price too those computers usually run in their thousand but it was less then 400.

12 July 2026
Unprompted review

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