Back alley army store Reviews 

Bought a pair of wellies from this company. 6 weeks in they spilt along the seam. Contacted company, was sent a replacement pair. 7 weeks in these also split. Sent polite email querying whether this might be a faulty batch issue, asked for a refund. Several emails sent with no response, when I did get a response the tone was rude and I was repeatedly told they could not issue a refund until the manufacturer had accepted the fault. It took me quoting the Consumer Rights Act 2015 for them to eventually concede that they did in fact owe me a refund. Then it took 2 MONTHS with endless chasing emails for them to actually action the refund. Laura seems to think this is satisfactory customer service. James disappeared after one email. Would never use this company again. Buyer beware, if anything goes wrong with your order you’d better be prepared to fight because they will do all they can to wriggle out of doing the right thing. Appalling bad customer service.

Be wary of any positive reviews on this company… I can only assume they are not genuine. Also, this is the second time I have ever written a review, let alone a negative one. I hope others will give their hard earned money to a more worthy company.

Ahh an incredibly speedy reply from a company that took TWO MONTHS to refund me. A reply littered with lies. Actual, full on lies. I’m almost speechless, but then what would you expect from a company that does business in this fashion.

You say you requested the boots back several times? Completely untrue. After me chasing you for any response for almost a month, you eventually asked for me to return them, which I did the next working day. You asked ONCE and I complied at the earliest opportunity. You even told me this was the only way you could action a refund. I even responded asking why on Earth you hadn’t asked me to send them back sooner!!!!

Now you’re suggesting I was, ‘trying for the second time to claim a free pair of boots’… you are aware that I paid for them, yes? That’s how a shop works. I gave you money in return for goods. The goods were faulty, you offered a replacement. All good. Until the replacement pair also turned out to be faulty. At which point I requested a refund and you then made me repeatedly chase, claiming you couldn’t refund me until you’d heard back from the manufacturer. You asked for a photo of the boots, which I sent and then didn’t receive any reply for A MONTH! It was only after I made you aware that I understood my rights under the Consumer Rights Act that you agreed to refund me. And even then it took another month for this to actually happen.

You say you refunded me twice? That’s pathologically untrue though, isn’t it? You have refunded me (eventually) once. The refund sat in my PayPal account for 9 days until it cleared… I can only assume you need to have a look at your business model, because it clearly isn’t working. Then you should probably refrain from making outright lies online… I have all the emails, remember? With all the dates? Do you get it?

As for suggesting you have done me a great kindness for allowing me to keep a pair of ‘faulty’ boots (the inference that I’m lying about them being faulty wasn’t lost on me…despite the photo I sent you clearly showing the split in them… seriously?!) THE FIRST PAIR WENT IN THE BIN MONTHS AGO!!!

An absolutely disgraceful reply from a disgraceful ‘company’. You should be ashamed of yourselves. The only truthful statement in your reply was that you don’t know what you have to do to please your customers. Indeed, clearly you have no idea.

Superb service. Just wanted to say a huge thank you to James at The Back alley army store after our delivery went wrong. He swiftly rectified the issue and we received the order on the next day. Top marks!!

Order was good condition and prompt delivery.

I just wanted to say a huge thank you to James at Back Alley. He's been amazing in helping me with kit for army cadet detachment. They have supported us with some raffle prizes for our cadets and I can't speak highly enough for their customer service.

I will be recommending them as a kit supplier to the cadets.

Very speedy shipping
Good customer service
Would 100% recommend
Thankyou

awesome products, and always happy to help.

Item still not dispatched after 10 days despite 3-5 days delivery time. Upon enquiring, was told that the GUARANTEED it would be sent within 2 days. Another 10 days later still nothing.

Getting a refund was a circus with blatant lies, delays and incomplete amounts. Took nearly a month of constant pestering to get the money back.

PS. Got the item for cheaper from a better company that delivered within 2 days.

I had an exceptional experience at Back Alley Army Store, thanks to James. He provided invaluable assistance in preparing for my son's camping trip. From choosing the perfect sleeping bag to assembling the ideal outdoor kit, James's dedication was unmatched. The hours of personalized email support alone were worth the cost of the goods. Huge thanks to James and the team—I'll definitely be a repeat customer!

I cannot praise the customer service highly enough. I had problems with my order, but they were dealt with, no questions asked. After 3 months (I live in Germany) I finally got my order. The problems were nothing to do with the BAAS and probably everything to do with customs.
I’ll definitely be ordering again.
Thanks!

Nice selection and variety of products, competitively priced and quick delivery. Many thanks

All good. Thank you very much.

Fantastic experience dealing with James who helped with the little extras needed for my sons camping trip. After helping me choose the correct outdoor sleeping bag we soon moved onto the appropriate sleeping bag liners and then finally into his outdoor kit. The several hours of back and forth emails alone was the cost of the goods. Thanks James and Back Alley, I will be purchasing again.

Great service and product

Quality army surplus, fast delivery, best price online

Don’t trust the positive reviews! My order still hadn’t been dispatched nine days after purchase (despite the website stating that it would be dispatched in 2-4 days). I contacted them to try and resolve this and received a very blunt reply from a man called James saying he would ‘look into it.’ He never got back to me so I emailed again asking to cancel and he claimed that it had been shipped that morning (9 days after ordering). However, the tracking details still show that it hasn’t been dispatched and he’s ignored my request for the tracking details. Regret not looking at Trustpilot first. So, if you see this, save yourself the money and hassle and don’t order. Worst customer service I’ve ever come across. Still no item, no refund and not even an apology.

What a rubbish company this is, still waiting for the jacket ordered on 28/02 but instead we got a refund on the 13/03 after many emails.
Do not do business with this company.
The positive reviews are fake, trust me.

An initial manufacturing fault found in my purchase was
resolved quickly and a replacement came within two days.
A very comprehensive range of outdoor gear and I will be buying again.

After seeing a lot of negative reviews I was a little worried about buying from them.
However their price was best and from what I could gather they looked like a good independent store that has had some staff issues.
Anyway I ordered a Kombat UK Bomber Jacket on the 15th Feb and received it a week later on the 22nd.
Product is as described and I’m really happy with it.
Cheers 👍