Broadband for the Rural North Reviews 

478
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and incredibly fast service, highlighting its reliability and efficiency, with issues often resolved very quickly. Many people commend the professional, friendly, and knowledgeable staff and support teams for their helpfulness, making interactions pleasant. The customer service is frequently described as outstanding, with prompt communication and personalized assistance. Reviewers also find the pricing competitive and the service offers great value for money, often being significantly cheaper than alternatives while delivering high speeds.

What people talk about most

Service

Consumers consistently report positive experiences with the service, often describing it as exceptional,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, frequently describing it as top-rated, fast, and... See more

Price

Customers had positive experiences with price, consistently finding the service to be reasonably priced and... See more

Value for money

People report positive experiences with value for money, consistently highlighting that the service offers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent incredibly fast connection, excellent incredibly fast service when someone puts a JCB through the fibre, normally repaired in less than 4hours... Left a voicemail one Sunday over a minor i... See more

Rated 5 out of 5 stars

A brilliant idea to get the local community involved in installing our own high-speed broadband. The after-sales and technical helpline are good, and most issues are fixed in an acceptable timescale.... See more

Rated 5 out of 5 stars

When installed the visits were scheduled and the staff and volunteers arrived on time. They were polite and explained everything. Since that time the performance has been outstanding. One glitch an... See more

Rated 5 out of 5 stars

Reliability and speed of signal are unparalleled. Very, very few power outages and those only occur for necessary maintenance and take place when most people don’t need the service. The price for the... See more


Company details

  1. Internet Service Provider
  2. Internet Provider

Written by the company

Delivering gigabit full-fibre broadband to the hardest to reach, working alongside rural communities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

478 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(478)

458 reviews in the last 12 months

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Rated 5 out of 5 stars

I have reliable fast BB at home…

I have reliable fast BB at home enabling me to run a business. I regularly joinonline meetings and my internet connection never lets me down, wheas it often does fro other attendees, even when connecting from their offices! I have almost no phone signal here with any of the main companies, so B4RN broadband also improves my phone connectivity via Wifi WhatsApp calls.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and Reliable

When installed the visits were scheduled and the staff and volunteers arrived on time. They were polite and explained everything.
Since that time the performance has been outstanding. One glitch and assistance from the helpline talked me through and resolved the issue. A follow up email with written advice for any future occurrences was received. Other residents have confirmed that any break in service has been resolved within less than 1 hour. Price is very competitive.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer

I have been with the company since Lawkland completed our comunity installation in April 2017. the system as been virtually trouble free. Maintenance operations are always flagged well in advance. The main down time is usually caused by local farmers and contractors damaging the network.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant B4RN

Living in a very rural area the B4RN connection is vital to our everyday life.
When problems have arisen( e.g.someone digging up our cable) the response was resolved very quickly without fuss.
This internet service is brilliant, I would recommend it to anyone who is offered it.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Very stable and fast system

Very stable and fast system. Fast response to accidental damage. Fast response to service requests from new customers. Very good business model involving local volunteers and shareholders.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Good rural fibre network

Persevered to create a fibre to property network in my rural area, thus increasing my download speeds by a factor of 10 and upload by much more. Good technical help too when needed. Reasonable value for the service offered.

16 June 2026
Unprompted review
Rated 4 out of 5 stars

Good communication

Good communication about disruptions to service, which have been few. However, the strength of the signal leaves a lot to be desired. It can be nonexistent at times in some parts of the house.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

B4RN The best fibre solution for rural Cumbria

Living in a remote rural community my options for high speed internet were limited. BT speeds were 5Mbps or less and the service was unreliable. I tried StarLink with multiple 4G routers as backups. While this provided me with a stable and reasonable fast link to the outside world I was paying around £200 per month. B4RN has been a god send for the business, the installation was quick and straight forward, I opted for two fibre lines entering the property at opposite ends of the building. Machines that are connected to the B4RN router with an RJ45 cable have download speeds between 900 and 950Mbps and upload speeds of between 650 and 700Mbps. Devices connecting to the router via wifi receive download speeds between 850 and 900Mbps and upload speeds between 800 and 850Mbps. During the years using B4RN I can only remember one instance of unscheduled downtime when someone put a JCB bucket through the fibre, but this was fixed within a couple of hours. In terms of cost B4RN has proven to be very cost effective with each of my fibre connections costing just £30 each per month, so cutting my previous monthly bill by more than 50% for a much better service. I would definitely recommend B4RN.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

So far excellent

So far excellent. When the line fell it was back on again before we knew it and notification sent.
It works, don't fix it!!!

16 February 2026
Unprompted review

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