Broadband for the Rural North Reviews 

478
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and incredibly fast service, highlighting its reliability and efficiency, with issues often resolved very quickly. Many people commend the professional, friendly, and knowledgeable staff and support teams for their helpfulness, making interactions pleasant. The customer service is frequently described as outstanding, with prompt communication and personalized assistance. Reviewers also find the pricing competitive and the service offers great value for money, often being significantly cheaper than alternatives while delivering high speeds.

What people talk about most

Service

Consumers consistently report positive experiences with the service, often describing it as exceptional,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, frequently describing it as top-rated, fast, and... See more

Price

Customers had positive experiences with price, consistently finding the service to be reasonably priced and... See more

Value for money

People report positive experiences with value for money, consistently highlighting that the service offers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent incredibly fast connection, excellent incredibly fast service when someone puts a JCB through the fibre, normally repaired in less than 4hours... Left a voicemail one Sunday over a minor i... See more

Rated 5 out of 5 stars

A brilliant idea to get the local community involved in installing our own high-speed broadband. The after-sales and technical helpline are good, and most issues are fixed in an acceptable timescale.... See more

Rated 5 out of 5 stars

When installed the visits were scheduled and the staff and volunteers arrived on time. They were polite and explained everything. Since that time the performance has been outstanding. One glitch an... See more

Rated 5 out of 5 stars

Reliability and speed of signal are unparalleled. Very, very few power outages and those only occur for necessary maintenance and take place when most people don’t need the service. The price for the... See more


Company details

  1. Internet Service Provider
  2. Internet Provider

Written by the company

Delivering gigabit full-fibre broadband to the hardest to reach, working alongside rural communities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

478 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(478)

458 reviews in the last 12 months

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Rated 5 out of 5 stars

You can always judge the quality of a…

You can always judge the quality of a company by how it deals with problems. We have only had one issue - not b4rns fault, a builder cut through the fibre near us. Within a day, b4rn had sent an engineer and the problem was fixed.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Reliable at speed

I find B4rn to be a reliable service and fast broadband service however on the odd occasion when service has not performed as well as expected the support staff at more than competent in resolving issues including downstream issues with my mesh system.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

BARN.....Best internet on this planet

If I could give more stars..I would.Before being with Barn...I tried 3 other suppliers...All were useless..Now..with Barn..no problems whatsover.mulitiple appliances are on at the same time compared to 2..which still had problems..Greatest internet supplier on the planet as far as i am concerned..I cannot praise them enough

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Our small villages installed a B4RN Network…

Our small villages were one of the first to install a B4RN network about 10 years ago. The main reason for this was to improve an existing poor internet provision provided by the BT network.

Once installed and running it provided a reliable ultra high speed broadband service for a reasonable cost.
Most people in our villages quickly became B4RN customers.

If there is a problem with the service customers can contact the B4RN help desk for a quick solution. No hours of delay listening to a chatbot.

Despite growing larger it still provides a friendly personal service which is hard to beat.

Well done B4RN!

18 June 2026
Unprompted review
Rated 4 out of 5 stars

Excellent connectivity

Excellent connectivity, but when I needed to discuss a connection and the position of cabling I couldn't find the answer and it was impossible to find anyone to speak with. In the end we dug the field to relay water pipes on a wing and a prayer

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing speeds

Amazing speeds, High reliability, Fast call out for problems. A wonderful community project that has succeeded and now growing fast.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

From very poor WiFi for many years to consistently excellent!

From very poor WiFi for many years, Barn has provided us with consistently excellent connection. We even bought a SKY Glass TV because we are so confident of the service. We also wanted to keep our home phone connection and we managed to achieve that through Barn! Please keep up the good work!

17 June 2026
Unprompted review
Rated 5 out of 5 stars

The changeover was seamless

The changeover was seamless , very professional engineers and helpful service staff. Much better internet connection for Mobile and TV and working from home. No problems since it was set up. Much cheaper for me than BT. Thank you so much!

17 June 2025
Unprompted review
Rated 5 out of 5 stars

B4RN really has been so much better…

B4RN really has been so much better than other internet providers (and obviously about 5,000,000 x better than BT). When we set up the connection it didn't work on day one. I emailed B4RN on Saturday; the local engineer replied on Sunday (!) and came to fix it on Monday at 9am. Can you imagine BT responding like this.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely thrilled to be connected to…

Absolutely thrilled to be connected to B4RN. The internet connection is faultless (so far!), everything you could wish for to run a business in a rural area. The price is very reasonable. Installation was all very straightforward, great communication. 100% recommend to anyone tempted, you won't regret it.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Loses signal constantly

Loses signal constantly. Complained numerous times. Answer always the same. Buy, yet another, signal booster.

17 June 2026
Unprompted review
Broadband for the Rural North logo

Reply from Broadband for the Rural North

Hi Antony,

Thank you for taking the time to share this review with us. Feedback like this helps us learn and keep improving the service that we provide to our communities.

We appreciate that you have been in touch with us previously, and understand your disappointment that the issue hasn't been fully resolved. As every home differs in layout, size, and construction, Wi-Fi performance can vary and often requires a tailored approach to achieve reliable coverage throughout.

We’re keen to continue working with you to help suggest a solution that meets your needs. Please don’t hesitate to contact our Technical Helpdesk team again at helpdesk@b4rn.org.uk or on 01524 555887 (option 1), and we’ll be happy to review your setup and explore further options with you.

Best wishes,

Team B4RN

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