Azbro Reviews 

65
•
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Worst online shopping experience ever. Same as a lot of people here, received a poor quality product that didn’t fit. Cost £36.46, first they offered me £6 to keep them, then £5(what a joke it went d... See more

Rated 5 out of 5 stars

I thought I'd share since I saw so many bad reviews. I ordered my wedding dress for 60$ I ordered it 2 sizes bigger and it fit perfect I absolutely love it and its good quality. My wedding isn't til... See more

Rated 1 out of 5 stars

Utter nonsense of a company. DON'T ORDER WITHOUT USING PAYPAL OR TRUSTED CREDIT CARD COMPANY so that you can get refunded when you don't get what you paid for. I ordered on 9/9, paid $15 for expedit... See more

Company replied

Rated 1 out of 5 stars

I sent in an order on November 26, 2018 and they accepted my payment right away, I have not been informed that my item was ever shipped, I have sent two emails and still no response as soon as I recei... See more


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1.6

Bad

TrustScore 1.5 out of 5

65 reviews

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1.6

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(65)

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Rated 1 out of 5 stars

I have emailed this company many times

I have emailed this company many times. Their "live chat" is a joke. No one responds to any of your requests or questions. I was hoping to wear one of the dresses that I purchased to my friend's wedding, but I have yet to receive them. I paid for the items to be express shipped, despite the information quoted on their site, my items are not here. Can I track it? I don't think so because I have no idea where to plug the tracking number they have provided.

According to your website:

"Orders will be dispatched within 1-5 business days after successfully processed payment". Payment was successfully processed on July 28th. My item was dispatched on August 11th, which is more than the information quoted on your website.

I have paid $20 CAD for express delivery and I have not received my item.

The information on the tracking page is absolutely useless. I am given a tracking number but do not know what to do with that information.

13 August 2017
Unprompted review
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Reply from Azbro

dear Simone, thank you for your support to our website, we are really sorry about what happened, sometimes orders will be delayed because of the stock problem or logistics problem, we promise that we will contact our customer next time. Besides, could you please offer us your order number and we will track it if you still don't receive your parcel, normally it takes 3-7 business days for the express shipping after the shipment

Rated 5 out of 5 stars

I thought I'd share since I saw so many …

I thought I'd share since I saw so many bad reviews. I ordered my wedding dress for 60$ I ordered it 2 sizes bigger and it fit perfect I absolutely love it and its good quality. My wedding isn't til 2018 but I can't wait to show off my dress thank you azbro for helping with my special day my order also came on early :)

13 August 2017
Unprompted review
Rated 1 out of 5 stars

Scam site

Scam site. I have not heard back from anyone, item didn't arrive. I wish I had read these reviews prior to ordering.

3 August 2017
Unprompted review
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Reply from Azbro

dear customer, we are really sorry about this, but could you please offer us your order number? we have improved our service now and it is much better than that in the past. we promise that we will offer you a satisfactory solution

Rated 1 out of 5 stars

Scammers

I don't understand how anyone could give this company a good review. Items don't arrive, no response from customer service, and any tracking they provide you with doesn't work. Trust the other 1 star reviews and don't waste your time with this company.

31 July 2017
Unprompted review
Azbro logo

Reply from Azbro

dear customer, we are sorry about what happened, could you please offer us your order number? we promise that we will provide you a satisfactory solution.

Rated 1 out of 5 stars

I ordered a dress from Azbro in April …

I ordered a dress from Azbro in April 2017. Returned and paid S/H out of my pocket. I have emailed and sent them the tracking #. Still no refund. This company are crooks..... Don't order from them unless you just want to throw your money away

19 July 2017
Unprompted review
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Reply from Azbro

dear customer, we are sorry about what happened, could you please offer us your order number? or could you please send a mail to service@azbro.com ?once we receive your mail ,we will offer you a satisfactory solution. looking forward to your reply.

Rated 1 out of 5 stars

Customer service is terrible

Customer service is terrible! Not only does it take forever for a response they do not even respond to the requests or questions asked! I will never order from there again and would NEVER recommend them!

28 June 2017
Unprompted review
Azbro logo

Reply from Azbro

dear customer, we are really sorry about that. but we do respond to every mail and on livechat, maybe it is dismissed for some errors sometimes. do you have any questions? you can respond here directly, and we promise that we will offer you a satisfactory solution.

Rated 1 out of 5 stars

This site is a scam

Ordered a dress, the material, size and proportions were off. Nonexistent customer service I've emailed twice and attempted to chat 3 different occasions. Don't waste your money.

21 June 2017
Unprompted review
Azbro logo

Reply from Azbro

dear customer, we are really sorry about what happened before. we have been trying our best to improve our service all the time, and we do thank you for your comments and suggestions. if you have any questions, you can respond here directly and we promise that we will offer you a satisfactory solution.

Rated 1 out of 5 stars

Trying to return for another size

Trying to return for another size. Customer service is non existent. Can't get a hold of anyone and no response. After reading these reviews, looks like I'm out of 40 dollars and own a dress that doesn't fit.

17 June 2017
Unprompted review
Azbro logo

Reply from Azbro

Dear customer, thank you for your support, comments and suggestions. Could you please offer us your order number? Or you can send a mail to service@azbro.com. Once we receive your mail, we will offer you a satisfactory solution. Or you can respond us here directly.

Rated 1 out of 5 stars

My sister's graduation is coming up …

My sister's graduation is coming up shortly and she ordered a dress from Azbro in early May. It's now almost the middle of June and after countless emails and struggles to contact this company, we've gotten no reply and still no dress. With her graduation days away, we are still waiting for it to show up. Horrible customer service and absolutely ridiculous time periods for shipping. If you're looking for a dress that will get to you in time, I recommend going to another website...

11 June 2017
Unprompted review
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Reply from Azbro

Dear customer, thank you for your comments. We are sorry about what happened before. Could you please offer us your order number or send a mail to service@azbro.com? We promise that we will offer you a satisfactory solution. If you didn't receive your parcel until now, we will compensate you.

Rated 5 out of 5 stars

LOVE!! So pretty

LOVE!! So pretty, makes me feel like a million dollars wearing it! It can be dressed up for the office then toned down after work. Very comfortable. Great packing, hardly any wrinkles.

7 June 2017
Unprompted review
Rated 1 out of 5 stars

I came across a swimsuit that I loved

I came across a swimsuit that I loved! So I did research to see if this website was a reliable source, I saw mostly positive so I said I'll give it a try. So I purchased the swimsuit for my summer vacation a month advance and paid $15.95 for early shipping. Not only did it not come on time, it sent me an email stating that it had delivered but it did not. I tried to contact them via email and ask what was going on, it has been 12 days since then and they still have not responded. I would not recommend at all.

5 June 2017
Unprompted review
Azbro logo

Reply from Azbro

dear customer, we are really sorry about this, we have been improving the shipping service all the time.Thank you very much for your comments.

Rated 5 out of 5 stars

I love this easy

I love this easy, comfortable dress. Very pretty pale green color with vibrant flower print. I usually wear a Med. Size 10. I'm 5'6" and it fit exactly like the pictured model.

5 June 2017
Unprompted review
Rated 5 out of 5 stars

Lovely, light, perfect fit!

This dress is lovely, light, flowy, and fits perfectly in my normal size, medium. I have only worn it once, but am very pleased with it so far! I will definitely be ordering more dresses from azbro.

1 June 2017
Unprompted review
Rated 1 out of 5 stars

ZERO STARS

ZERO STARS. DO NOT USE. Looks super legit, but there is NO customer service and the live chat is always offline. The status of my order has constantly been "process in preparation" and have not heard of a tracking number from them. Really cute stuff, but it's a SCAM. Do not put in your credit card info. I ended up getting a new credit card fearing they would sell my credit card info,

DO NOT USE AZBRO.

26 May 2017
Unprompted review
Azbro logo

Reply from Azbro

dear customer, thank you for your support and review. Because of the limited employee before, we cannot respond to our customers timely sometimes. But now we are online normally. Hope you will come one day and we will offer the best customer service for you.

Rated 5 out of 5 stars

I love this dress!

I am obsessed with this dress ! I bought it for vacation, but am going to wear it to a summer wedding as well! Back detail is beautiful- and the fabric is well.

25 May 2017
Unprompted review
Rated 1 out of 5 stars

I Ordered My Dress May 6 Haven't Got My …

I Ordered My Dress May 6 Haven't Got My Dress Yet It's May 21 They Shipped It Off On The Wrong Day And Im Not Getting No Emails Back I Can't Find The Tracking Information Hopefully I Can Return It

21 May 2017
Unprompted review
Azbro logo

Reply from Azbro

Dear customer, could you please offer us your order number. We will offer you a satisfactory solution.Or you can send a mail to service@azbro.com. directly.

Rated 1 out of 5 stars

STAY AWAY from AZBRO.COM and WEROA.COM!!!!!!!!!!!

I ordered from WEROA.COM but the charge on my credit card bill was from AZBRO.COM so I am rating both. These sites are rip off scams if you have any problems with what you order and need to return it. The dress I ordered did not fit my daughter. I have sent over 7 emails over the course of 2 weeks with not 1 response and the online chat is ALWAYS OFFLINE!! No phone number to call. I mapped the address for WEROA.COM and looks to be some dairy facility or something. No one should order from these sites unless you are positive that it will fit you. I hope they get shut down as I am very frustrated. Customer service sucks big time!

19 May 2017
Unprompted review
Azbro logo

Reply from Azbro

Dear customer, we are really sorry about all the trouble and inconvenience. Due to the limited employee before, we cannot respond to our customers timely sometimes. But now we are online normally. You can also leave an offline message if we are offline. We will respond to you immediately when we receive your message. We have been trying our best to offer the best service to our customers.

Rated 1 out of 5 stars

Never returns emails and no contact …

Never returns emails and no contact phone number for the company. Worst customer service ever.

14 May 2017
Unprompted review
Azbro logo

Reply from Azbro

Dear customer, we promise that we will respond to every mail we received. Maybe your mail was dismissed for some reason.Do you have any other problems? You can tell us here directly and we will offer you a satisfactory solution. Or you can send a mail to service@azbro.com.

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