Quick, easy , staff very helpful (the ones who knew what they were doing) friendly, no questions unanswered, hire van here day after reporting accident. Only problem can't actually talk to someone du... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The most important thing is the communication is was extremely helpful and kept me informed all the way through my car being repaired. It’s easy to download the app to see at what stage it at. Also... See more
Company replied
This made a claim I was dreading very simple. AX took care of everything and kept me updated all along the way. It was all done in a very timely manner with minimum effort required by us. My only c... See more
Company replied
Absolutely brilliant in dealing with my claim Paid out fully no quibbles and like for like courtesy car supplied delivered and collected too Great communication Goes to show some people and com... See more
Company replied
Company details
Written by the company
Through our dedicated service centre and with our fleet of 4,000 luxury, prestige, mainstream and commercial vehicles, we help motorists who have found themselves on the wrong end of an accident regain their mobility. If it's not your fault, you have the right to a replacement vehicle whilst your own car is being repaired or replaced. We can provide that mobility and all of the support that comes with it at a time and place convenient to you, from our UK-wide network of vehicle depots. We help remove the stress, we take responsibility for interacting with insurers, we organise repairs and we keep you mobile so that you are not affected by the temporary loss of your car.
It's no accident people use AX
Written by the company
- Our promise
- To put you at the centre of everything we do.
Contact info
Unit 605, B24 9FD, Birmingham, United Kingdom
- 03700 116 720
- info@ax-uk.com
- www.ax-uk.com
4.5
Excellent
13K reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Overall quite poor
Overall quite poor. Although they initially did well getting the claim underway, once the car was booked in for repair things went downhill. They never sent out the car rental agreement until I chased it after a replacement rental car arrived. The car wasn’t what was on the agreement - I had a coupe but was promised an equivalent SUV/Estate. They didn’t respond to some messages and two weeks after I got my car back I’m getting calls about the rental car that the renter thinks I still have.
9 July 2026
Reply from AX
Thanks for reaching out and providing your feedback. We're sorry to hear some of the service wasn't up to our usual standards and for any inconvenience caused.
Your comments will be used to see where we can make any improvements to our customers' experience; and the team will be in touch should we need further information regarding your concerns.
Corresponding on telephone was prompt and friendly
Corresponding was relatively easy, the on line did not always work because not done early the link expired, getting photos to you was ok but video dash cam was to big to send??
22 July 2026
Reply from AX
Thanks for taking the time to leave a review with your feedback. We're pleased we could help following the accident.
A fuss free and on time delivery of a…
A fuss free and on time delivery of a replacement car. Everything was explained and demonstrated perfectly. A big thank you to Marcus and Tim for a great customer service experience.
22 July 2026
Unprompted review
Reply from AX
Great to hear - thanks for your review 😊
The whole process was made easy and…
The whole process was made easy and straight forward with friendly staff.
15 July 2026
Reply from AX
Thanks for taking the time to leave a review 😊
Overall a great experience
Overall a great experience. Some emails were out of sync but quickly sorted via the WhatsApp option to communicate.
9 July 2026
Reply from AX
Thank you - we're grateful of your feedback.
Great service from beginning to end
Great service from beginning to end. I found the advisors very friendly and willing to help where needed. The car was delivered in a timely manner with an easy handover, and collection was just as simple. Thank you.
22 July 2026
Reply from AX
Great to hear - thanks for your review 😊
Efficient and courteous service…
Efficient and courteous service throughout. Could have been informed more on progress
15 July 2026
Reply from AX
Thanks for taking the time to leave us a review and your valued feedback.
The AX team was great support from…
The AX team was great support from start to finish, and AX customer service, you provided me with great feedback, to delivery of vehicle and pick up, you had made my journey less stressful.
Thank you AX
16 July 2026
Reply from AX
Thank you - we're grateful of your feedback.
Fast delivery on the curtesy car
Fast delivery on the curtesy car , stuff very friendly and the helping line phone aswering very quickly and explain everythig so good
22 July 2026
Reply from AX
Great to hear - thanks for your review 😊
Everything was done well
Everything was done well. Your communication was clear and effective throughout. eg
Staff and delivery services.
6 July 2026
Reply from AX
Thank you - we're grateful of your feedback.
Contact and delivery was great
Contact and delivery was great, app was not updated and they called a lot re nothing new. Car wasn't clean and all, 4 tires needed inflated just after I got it. It would be easier if you got a full tank and handed back a full tank
15 July 2026
Reply from AX
Thanks for reaching out and providing your feedback. We're sorry to hear some of the service wasn't up to our usual standards and for any inconvenience caused.
Your comments will be used to see where we can make any improvements to our customers' experience.
Fab service communication A* from…
Fab service communication A* from start to finish
Thanks
22 July 2026
Reply from AX
Thank you! 😊
Reply from AX
Thank you! 😊
You handled my claim with care and…
You handled my claim with care and respect you always kept me up to date on every single thing that was happening with my claim you give me a curtisy car the day after the accident which helped me so very much when I was confused I just phoned you up and you explained everything to me
22 July 2026
Reply from AX
Great to hear - thanks for your review 😊
Quick
Quick, easy , staff very helpful (the ones who knew what they were doing) friendly, no questions unanswered, hire van here day after reporting accident.
Only problem can't actually talk to someone during process, all on chat or WhatsApp
22 July 2026
Reply from AX
Thanks for taking the time to leave a review. Your feedback is important to us and we hope this didn't cause you inconvenience.
ON time delivery
ON time delivery, of a brand new car. BUT - Apple Carplay, GPS and safety settings could not be activated or used during rental as car had not been registered with the manufacturer. A small - but really irritating oversight.
22 July 2026
Reply from AX
Thanks for reaching out and providing your feedback. We're sorry to hear some of the service wasn't up to our usual standards and for any inconvenience caused.
Your comments will be used to see where we can make any improvements to our customers' experience.
Your cars are amazing and ur services are great
Your cars are amazing, ur services are topnotch I love it in all ur services and car are 100/100 great job I enjoy every bit of it thank you so much
22 July 2026
Reply from AX
Great to hear - thanks for your review 😊
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