Away Reviews 

You guys were very helpful and I appreciated you honoring what your AI had already promised.

While the person helping us has been kind and the responses timely, our issue is still not resolved and now in addition to the two rounds of pictures we’ve sent, they now want us to film a video. This experience is incredibly frustrating.

The pull to one of the zippers came off in my hand when I was unpacking after a trip. I bought the bag two years ago, so expected to have to jump through a bunch of hoops to get it repaired, but instead, I filed a claim online, added a single picture, and within two days my claim was approved and within a week replacement luggage arrived. I am so impressed, and also relieved that I don’t have to try to figure out how to get this luggage repaired. This was a surprisingly great response to a quality issue.

Purchased a medium checked over 3 years ago and used it many, many times. Unfortunately the last trip the zipper pull tags for both zippers somehow came off. It was a simple process to take a picture, submit the claim and get a replacement sent! It took no more than a week between submitting and receiving the replacement.

I took my suitcase to the Georgetown location to be fixed. They kept my suitcase to fix it, but had the part shipped to my home instead of the store. So now I don't have my suitcase and have to now travel to Georgetown with the part so they can fix it--not ideal.

Quick, easy, and simple process.

They were very fast responding to me and taking care of our problem with the suitcases.

Not only does this company make the best suitcases in the world their customer service is equally as good. I will never buy luggage from any other company.

Amazing customer service!! Faulty bag replaced within days of reaching out to customer service. Thank you!

My suitcase zipper fell off after being roughly handled at the airport. I filed a warranty claim and within 24 hours Away sent me a new suitcase as part of the warranty. I haven't experienced a single company with that level of service.

I would've given them a 5 stars anyways because as someone who travel at least 2 times a month, the product is fantastic, durable, and a great size. All in all I would (and do) recommend to all my friends.

I sent a picture of the damage to my suitcase after owning it for 3 years and away sent me a whole new piece of luggage in less than a week! Incredible experience!!

We researched the type of luggage we wanted to invest in long before we decided on an AWAY bag… they were hands down the clear winner for us. We recently contacted them after we found a small tear in the fabric by the zipper section of our large bag and we had a brand new one delivered within days! Outstanding warranty and outstanding customer service! We will never own another bag! AWAY customer for life. We have traveled the world and we are sold on AWAY products.

The lifetime guarantee is real. This is the second instance that the handle on one of our Away suitcases has ripped from the body of the suitcase. As in the prior situation, the customer service representatives in the recent incident responded very quickly and were very helpful in identifying an approrpriate replacement part. I have not yet taken the time to attempt the repair on my own but the kit arrived in several days and appears to be well-stocked with parts, tools, and instructions.

I put in a claim that was originally rejected for normal wear and tear. However, I fought that because the damage was not that and this was only the second time I had used the luggage. So you accepted my claim but sent me a handle which does not address the damage.

Love how stylish my luggage is and it was definitely an upgrade to get a nice matching set for personal and work travel. I was really impressed with the customer service when I had an issue with the compression pad insert breaking after an airline was a little rough on my luggage… They sent me a replacement compression pad very quickly and at no cost. I’ll definitely be a customer for life!

Excellent warranty. They stand by their products.

The trolley handle on my aluminum carry-on wasn’t extending or retracing. Away made the repair super easy. I filed a warranty claim on online and sent a couple of photos. I got a response the next day that a replacement trolley assembly was being shipped to me at no cost. I installed it and my carry-on is as good as new. It was super easy and super fast. I’ve very satisfied with the process and the result.

In all honesty, the trolley part came with absolutely no instructions and the nails that it came with did not fit my luggage. I also asked for wheels replacement and I only got two wheels when the luggage quite clearly has four. I have three of your luggage and 4 of your accessories that have been gifted to me and I have to tell you very disappointed in the way that I receive these packages. This is not the work that I’m used to from this company. I now have to open up another ticket to get two more wheels on a luggage that should’ve been given to me from the beginning.