Away Reviews 

I bought a full set of Away luggage in 2016 - carry on, medium and large. 2 years later, my medium suitcase was dented by airport personnel. I reached out to Away and they replaced it, asking me to send the damaged suitcase back to them in the box the new one came in (free of charge). This year, I was made to check the carry on, which resulted in a tear in the middle part of the hinge. I contacted Away, and they immediately have shipped me a replacement. I travel extensively. These suitcases are built to last, incurring minor scuffs along the way. I have been an incredible fan. However, the customer service and replacement policy has secured me as a customer for life! They truly stand by their product! Thank you to the Away team!

It was a pleasant experience. I submitted a warranty claim for handles and received the parts within a week.

Great customer service. Quick response and delivery of replacement parts.

After 6 years of use the zipper on my suitcase broke. Away agreed to ship me a replacement suitcase to the UK with no charges. This is amazing customer service.

The warranty was exactly as stated. Lifetime warranty. I didn't have to guess what that meant. It took me 15 minutes to make a claim, within a day my case was closed and a new suitcase was being sent to my house to replace the one that I had that had a broken zipper, easy and exactly as marketed.

I had a suitcase where the stitching pulled out in one of the corners. Away was very swift in responding and making it right.

The process was simple and efficient.

quick and easy, parts came in a few days, easy to replace.

I had an excellent experience with the warranty service. The process was quick, smooth, and hassle-free, and the team was professional, helpful, and responsive throughout. I truly appreciate the outstanding customer service and would highly recommend you guys to anyone needing luggage!

Unbelievable and amazing customer service. Very quick response to my claim and shipping was fast. I am so happy with my Away luggage. A customer for life.

Amazing customer service.

Had an issue with something breaking after many years. Sent an email and then a new part was on its way. Was so easy.

Amazing! Quick resolution. Would recommend!

Amazing! Responsive, clear communication and so much support! I will always be an Away consumer and advocate!! Thank you!!

They responded right away and honored their lifetime warranty. Very positive experience!

Straightforward process to submit claim. Fast processing and resolution.

I ordered two suitcases as a special gift for a young friend leaving on a long and important trip to Europe.Product arrived 5 days later than quoted after I had paid for “fastest” shipping at $50…. Which was one day AFTER they had departed on the trip… which rendered the gift useless (and I had the hassle of having to find someone to go secure it since the recipient was no longer in the US).

Even more frustrating, the update emails I received from Away, indicated that the product had shipped on time and was due to arrive on time. At no point did they alert me that my gift was arriving 5 days late. I didn’t even find out that the recipient hadn’t received the gift until three days after they had left on their trip. I could have run out and gotten them another gift had I known.

Away refused to refund the shipping charge, only offering me a partial credit. Terrible service and I will never buy another thing from them again. I’ll stick with Rimowa in the future.

Sent the wrong handle size won’t fit in the suitcase.

I put in a claim for a faulty zipper on a suitcase we purchased a few years back. Not only did Away responded within 2 days…literally. By day 4 we had the new suitcase at our doorstep. Wow! Way to back up your guarantee and deliver phenomenal customer service!! Thank you!

Amazing customer service- I’m a forever customer!