Away Reviews 

My suitcase zipper fell off after being roughly handled at the airport. I filed a warranty claim and within 24 hours Away sent me a new suitcase as part of the warranty. I haven't experienced a single company with that level of service.

I would've given them a 5 stars anyways because as someone who travel at least 2 times a month, the product is fantastic, durable, and a great size. All in all I would (and do) recommend to all my friends.

I sent a picture of the damage to my suitcase after owning it for 3 years and away sent me a whole new piece of luggage in less than a week! Incredible experience!!

We researched the type of luggage we wanted to invest in long before we decided on an AWAY bag… they were hands down the clear winner for us. We recently contacted them after we found a small tear in the fabric by the zipper section of our large bag and we had a brand new one delivered within days! Outstanding warranty and outstanding customer service! We will never own another bag! AWAY customer for life. We have traveled the world and we are sold on AWAY products.

The lifetime guarantee is real. This is the second instance that the handle on one of our Away suitcases has ripped from the body of the suitcase. As in the prior situation, the customer service representatives in the recent incident responded very quickly and were very helpful in identifying an approrpriate replacement part. I have not yet taken the time to attempt the repair on my own but the kit arrived in several days and appears to be well-stocked with parts, tools, and instructions.

I put in a claim that was originally rejected for normal wear and tear. However, I fought that because the damage was not that and this was only the second time I had used the luggage. So you accepted my claim but sent me a handle which does not address the damage.

Love how stylish my luggage is and it was definitely an upgrade to get a nice matching set for personal and work travel. I was really impressed with the customer service when I had an issue with the compression pad insert breaking after an airline was a little rough on my luggage… They sent me a replacement compression pad very quickly and at no cost. I’ll definitely be a customer for life!

Excellent warranty. They stand by their products.

The trolley handle on my aluminum carry-on wasn’t extending or retracing. Away made the repair super easy. I filed a warranty claim on online and sent a couple of photos. I got a response the next day that a replacement trolley assembly was being shipped to me at no cost. I installed it and my carry-on is as good as new. It was super easy and super fast. I’ve very satisfied with the process and the result.

In all honesty, the trolley part came with absolutely no instructions and the nails that it came with did not fit my luggage. I also asked for wheels replacement and I only got two wheels when the luggage quite clearly has four. I have three of your luggage and 4 of your accessories that have been gifted to me and I have to tell you very disappointed in the way that I receive these packages. This is not the work that I’m used to from this company. I now have to open up another ticket to get two more wheels on a luggage that should’ve been given to me from the beginning.

Recently I noticed a significant crack on my suitcase. I took some photos and filed a claim online. Within a day someone had contacted me to offer me a replacement and they even let me pick a new color! My new suitcase showed up on my door less than a week later. Very impressed with Away's lifetime warranty and customer service!

My warranty issue was resolved quickly by sharing photos of the issue with my suitcase via email. One email, so easy! Communication was quick, effective and the issue was resolved in days. I received a new suitcase in a week. Excellent customer service and quick, immediate resolution. Purchasing an Away suitcase is worth every penny - Away stands by their product. Thank you!

My warranty was honored and I received a new bag very quickly.

I complained about the zipper of my bag and they told me they give only one year warranty. I am your customer since decades and my understanding was your product is expensive but durable and a good warranty, if the warranty is just for one year why should I spend so much money on your products, other reasonable products have one year warranty too, so spend less money and can buy again if it get some issues😔

My away suitcase took a beating the last time I checked it and the shell cracked a bit on the corner. I contacted Away the day after my return, submitting a claim with pictures of the crack and received the replacement 3 days later!! Exceptional customer service. Thanks Away!

I bought a full set of Away luggage in 2016 - carry on, medium and large. 2 years later, my medium suitcase was dented by airport personnel. I reached out to Away and they replaced it, asking me to send the damaged suitcase back to them in the box the new one came in (free of charge). This year, I was made to check the carry on, which resulted in a tear in the middle part of the hinge. I contacted Away, and they immediately have shipped me a replacement. I travel extensively. These suitcases are built to last, incurring minor scuffs along the way. I have been an incredible fan. However, the customer service and replacement policy has secured me as a customer for life! They truly stand by their product! Thank you to the Away team!

It was a pleasant experience. I submitted a warranty claim for handles and received the parts within a week.

Great customer service. Quick response and delivery of replacement parts.

After 6 years of use the zipper on my suitcase broke. Away agreed to ship me a replacement suitcase to the UK with no charges. This is amazing customer service.

The warranty was exactly as stated. Lifetime warranty. I didn't have to guess what that meant. It took me 15 minutes to make a claim, within a day my case was closed and a new suitcase was being sent to my house to replace the one that I had that had a broken zipper, easy and exactly as marketed.

I had a suitcase where the stitching pulled out in one of the corners. Away was very swift in responding and making it right.