Away Reviews 

Both handles broke during a recent trip, and Away sent two replacement handle kits. The installation instruction video was clear and the installation went without a hitch.

1. Quick response.
2. Ability to obtain parts at no cost.
3. Fast delivery service.
4. Excellent construction of luggage.
5. Amazing customer service.

Away Travel did a great job with my warranty service. They were quick to respond and were able to replace my damaged luggage without complications. Thank you very much!

Somehow missed that the small roller bag included a TSA lock and we didn't seem to have it. Thinking it may have been mixed up with the packing materials and we just overlooked it, I reached out to Away and within 24 hours they were sending us a new one even though it was likely our own fault. Great service!

Great experience and comforting to know that you stand behind your product.

Entered all information regarding the damage to the luggage on the claims portion of your website.
The replacement part with clear instructions on how to install the replacement part were delivered in the package.
I was pleasantly surprised that the parts were delivered within three business days of filing the claim.

It was relatively easy to get help with my issue, but I didn't get all the pieces I needed. I only got 2 wheels and my suitcase needs 4. I'm working on straightening this out, but my timeframe for the repair is now too tight for my trip.

You sent me the wrong handle for my bag. It is too short and doesn't fit at the top. Please advise me what to do? Thanks

⭐⭐⭐⭐⭐ Truly a Lifetime Bag!

Away bags truly live up to their reputation as lifetime bags. We recently had an issue with a zipper, and Away’s customer service team was on it right away. They handled our claim quickly and sent us a brand-new bag just in time for our trip!

It’s refreshing to see a company stand behind its products and take such great care of its customers. We couldn’t be happier with both the bag and the service.

Thank you, Away! You’ve earned customers for life!

What I love about Away is their commitment to excellent service. My carry on bag had its wheels deteriorate right before a trip. The warranty process with Away was great and I appreciated how quickly they responded. I'll definitely continue to be a customer.

First piece of luggage lasted many years before suffering a relatively minor failure but one that rendered one of the inner straps useless. Warranty covered a replacement. Couldn't be happier with my purchase!

It was easy to submit a claim. The issue was promptly resolved.

The zipper on my Away bag broke and then got trapped behind the hinge. The process to submit a claim was quick snd easy; within a few days I was shipped a completely new bag to replace the damaged one.

Sent the wrong item and couldn’t travel with the bag

Love Away luggage. They responded to my claim rapidly. Definitely worth making the investment for this brand becuase of the awesome warranty!

I have been using Away's large suitcase since 2019 and I am big fan of Away. I noticed the suitcase was cracked on top. I contacted Away immediately and they processed replacement right away. I have received the brand new large suitcase in about 3 days. Happy for their great customer service and their products!

It was amazing! Easy and efficient! Very satisfied!

The online support was amazing!! My luggage issues were 100% taken care of with speed and accuracy