These guys have always been awesome with our requests. always followup with a call to confirm the order and their email comms have been spot on too. I use these mainly to replace parts of our compa... See more
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Review summary
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Reviews shaping this summary
Not surprised AV Parts Master rates so highly on here. Cusomer service is outstanding. Spoke to Erik on Monday after ordering my Acer projector on Friday, said that I was hoping to receive it for the... See more
Company replied
Phenomenal service! AV Parts Master is 10/10 5* company. From the point of order to delivery took just a little over 12 hours! Unbelievable! The customer service team are superb and Holly and Jake wer... See more
Company replied
Called in and spoke to Ellie, needed a projector and mount urgently but didn't know what option would work. She went through all the measurements and within my budget too. Arrived on Tuesday nex... See more
Company replied
Company details
Written by the company
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Contact info
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, United Kingdom
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4.7
Excellent
474 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So far so good!
I was looking for a short throw projector and tried AV Parts Master. After placing my order late one evening, I received a phone call the following day to ensure the projector I had selected was suitable for the purpose I required. I was informed the projector would be with me the following day. True enough it was. The day after delivery I was contacted to ensure I was happy with my purchase. Now, of course, you can only really tell how good a company is when they have to support customers when things go wrong. I haven’t needed such support yet. But I’m fairly confident if I did then I’d be in good hands. Would I recommend them? Yes, from my experience so far, a very easy transaction.
10 April 2025
Unprompted review
Reply from AV Parts Master
Morning Guy B
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I want to leave a review for the…Hisense 75WF25E 75” Window Facing - High Brightness Display
I want to leave a review for the avpartsmaster.co.uk. They are consistently helpful, with a very good response time. I've placed orders with other suppliers in the past, but this company is the best I've ever dealt with. Specifically, I was impressed with their quick response to my inquiries. I highly recommend them
8 April 2025
Unprompted review
Reply from AV Parts Master
Morning Katsufumi
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I ordered 7 75" TV'S
I ordered 7 75" TV'S, When I chased, it turned out that the manufacturer was delyaed on producing them. I spoke with our account manager and they got me a better spec unit and delivered with 24 hours!
I was gobsmacked by the service. First class!
Thank you AV Partmaster
4 April 2025
Unprompted review
Reply from AV Parts Master
Afternoon West IT Manager
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great communication
Quick responses and pleased with the product, which was a projector. We have used AVpartsmaster afew times now and I fully recommend them. Polite, professional and great communication throughout the buying process.
3 April 2025
Unprompted review
Reply from AV Parts Master
Afternoon Martin Van Der Sande
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent pre-sales servioce and honest discussion.
I ordered an item and the team contacted me to ensure it would meet my needs, taking the time to discuss where it would be located, use case and context. They voiced valid concern that it might fall short of expectations and explained this clearly. They were patient, polite and communicated well - in the end we found a straightforward solution which meant the item I requested could work as intended, so it was dispatched same day. At no point did they request a review - I asked how I could provide feedback for the excellent customer service.
26 March 2025
Unprompted review
Reply from AV Parts Master
Morning Mr Biscuit
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Extremely kind end helpful service
Extremely kind end helpful service. We are super happy. Thank you Ellie! /Global Parametrics
11 March 2025
Unprompted review
Reply from AV Parts Master
Afternoon Anna
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
We have been dealing with AV…
We have been dealing with AV Partsmaster for many years now and always had a great service.
Our account manager Scott Parker has always gone above and beyond for us. Would definitely recommend.
11 March 2025
Unprompted review
Reply from AV Parts Master
Afternoon Mark
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Reply from AV Parts Master
Afternoon Vinita
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent company
Very good communication and timely delivery. Parts were as expected. Will use again
4 March 2025
Unprompted review
Reply from AV Parts Master
Afternoon Simon
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent company very helpful customer…
Excellent company very helpful customer service, went out of their way to make sure order arrived on time and that it was suitable for my home by offering the products dimensions and various facets of my purchase to ensure suitability top class
8 February 2025
Unprompted review
Reply from AV Parts Master
Afternoon Matt
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Tip-top service
I ordered two audio cabling items that needed to work together. One was "a "discontinued" item, but Ellie called me, found exactly what I needed, recommended a substitution (at lower cost), and arranged for it all to be delivered super-quickly, with partial refund. That's tip-top service.
3 March 2025
Unprompted review
Reply from AV Parts Master
Afternoon Alan
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent customer service!
Excellent customer service, getting in contact to let me know that my order was in stock and ready to be shipped.
Prices are competitive.
So far very happy choosing to buy from them
23 February 2025
Unprompted review
Reply from AV Parts Master
Afternoon Konstantinos
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great customer service.
Deborah at Parts Master phoned us to advise on our order and was extremely helpful. The order was received the next day and was well packaged. We would definitely recommend them.
19 February 2025
Unprompted review
Reply from AV Parts Master
Morning Fiona
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Been dealing with AV for the past 8…
Been dealing with AV for the past 8 years. Scott and his team have bent over backwards to ensure all items have arrived when they should and nothing is ever any trouble for them. Great company
18 February 2025
Unprompted review
Reply from AV Parts Master
Morning Steve
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fantastic service
Fantastic service! The products that I ordered were exactly as described, arrived promptly, and securely packaged. In addition to this, the service has been outstandingly good, with special thanks to Deborah for keeping me up to date throughout my order on expected delivery times. It is really refreshing to work with a company that goes the extra mile with their customer service. I highly recommend AV Parts Master and will definitely use their services again in the future.
14 February 2025
Unprompted review
Reply from AV Parts Master
Morning Ella
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Thank you Scott
We are a long time customer of AV Partsmaster with Scott as our account manager. He is always helpful and super fast responding with the best quotes!
Most importantly deliveries always on time.
12 February 2025
Unprompted review
Reply from AV Parts Master
Afternoon Tina
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great customer communication
Great customer communication
The rep I've dealt with was extremely helpful and knowledgeable and went above and beyond.
Great prices on what i've ordered as well!
11 February 2025
Unprompted review
Reply from AV Parts Master
Morning Aaron
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great supplier, huge product range, helpful staff!
Great supplier. Fantastic range of products and competitive pricing. Been using Aidan for over a year now and he is always available to assist with specifying some equipment or offering technical advice. My preferred supplier hands down!
11 February 2025
Unprompted review
Reply from AV Parts Master
Afternoon Josh
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Really impressed
Really impressed, especially with the proactive nature of Austin to help me get the right projector for my needs.
11 February 2025
Unprompted review
Reply from AV Parts Master
Afternoon James
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
What's not to like?
I was recommended to use AV Partsmaster by an ex-colleague from a previous employment.I was put in touch with Jordan who dealt with our enquiry promptly and understood our requirements well. He arranged a demo screen for us to test and when we were ready to place the order he arranged next day delivery.
What is not to like? If only buying this was always this easy!
10 February 2025
Unprompted review
Reply from AV Parts Master
Morning Steve
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
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