AviationADR Reviews 

I had a very positive experience with AviationADR. They handled my case professionally and efficiently, and helped me successfully resolve an unfair charge from Ryanair.

Throughout the process, communication was clear and transparent, and I always felt that my case was being taken seriously. Thanks to their support, I was able to receive a full refund.

I highly recommend AviationADR to anyone facing issues with an airline.

The Aviation ADR is brilliant! We would never have managed to get compensation from AirFrance without it. After raising the initial claim with Air France and complete denial that they owed us compensation, I quickly raised the case on the ADR's website. It took about 3.5 months from start to finish which isn't bad compared to nothing at all without the ADR's help.

Their website has definitely improved - we asked for their help a few years back as well and it wasn't quite as straight forward so you can tell they put some thoughts into improving the customer experience.
It's now really easy to add all the receipts and proofs to support the claim and some of the info are automatically filled in when you add the flights numbers and so on, is quite well structured and we got notifications each time an update was added onto the case portal which was great.

In a perfect world we shouldn't have to need to ADR at all and the airline should fulfill their obligations towards their customers.
But we are not in a perfect world, and the ADR got us the compensation we were owed that the airline pretended we were not entitled to. We are very grateful for their help.

No support for passengers. All support is for airlines.

Fairly easy to use web site, I was worried that the claim would not be a balanced review but that was not the case and my claim, which had been rejected for delayed flight had the right outcome even though it took several months to secure.

I had a really positive experience using Aviation ADR. The claim portal was straightforward, easy to navigate, and everything was clearly explained at each stage. I received regular updates throughout the process, which gave me confidence that my case was being actively handled.

Most importantly, I genuinely felt that they were acting on my behalf and pushing things forward. The process was smooth from start to finish, and I was pleased that payment was successfully received in the end.

Overall, a reliable and efficient service that I would definitely recommend.

Brilliant experience with this company. Great communication through messages when making a claim. It took a while to receive the delayed claim from Ryanair, but I got full compensation. I’m recommending using AviationADR to everyone. I see people leaving bad reviews, but what matters is not missing deadlines at each step when working with ADR. I missed one and had to redo my claim. But that was my own mistake. I got 1300€ for the delayed flight for 6 people. Thanks ADR! Great success

Excellent service - I received 100% of my claim after the Airline had previously rejected my claim.

The system is very easy to use and navigate - with excellent communication.

This organisationn/entity/company or whatever it is, is a sham and likely marking the homework of its members who pay for it. Despite submitting a robust claim against Ryanair and submitting evidence in support, Aviation ADR said I hadn’t provided any evidence! It operates very like POPLA which supposedly regulates the practices of private parking companies but rarely finds them at fault.

In a similar way, Aviation ADR finds in favour of Ryanair regardless of the evidence or case. This is not an independent regulator in any sense, and as such is a sham and a waste of time that should not be allowed to exist.

ADR easy service to use, all on line kept you up to date throughout with notifications. I was awarded £1560 for delayed and missed connections. Thank you ADR.

We made a complaint to Ryanair that they would not accept so passed it to Aviation ADR who dealt with it for us and upheld our claim and ultimately Ryanair had to refund us for the charge. Great service

INCREDIBLE! I can’t speak highly enough of Aviation ADR. After having a flight cancelled merely a few hours before takeoff, I was left stressed and bewildered as to how much this was going to cost me to resolve. After the fact, the said airline displayed terrible customer service, barred me from exercising my statutory rights, and all in all left me frightened that I lost a lot of money due to no fault of my own. As such I thought I would have a legal battle on my hands to recover costs. By some sheer luck I came across Aviation ADR, and the whole process was seamless. It was very comforting to know that professionals were on the case and with no cost to me, and they did nothing but a fantastic job. They alleviated what would’ve become a very stressful period in my life and for that I am grateful. I received the compensation I was owed and reimbursed my expenses in just under a few months. Thank you!

This was a pleasant experience. I have received an excellent support throughout this period. After submitting all of the documents, I was constantly updated about the next stages of the process. This made me feel reassured.

AviationADR successfully claimed compensation for a flight delay from TUI who were impossible to deal with. The process isn’t fast but that is due to the regulations and the airline’s reluctance to correspond. Excellent free service.

Really easy to use and excellent updates throughout the process of my claim

I followed all their instructions, uploaded all the requested evidence in the format they requested. They then made an assumption in their determination due to lack of information they never asked for, then when I provided the information - said they cannot reconsider as it did not meet their process rules to reconsider. So despite me being correct and them having the evidence shown to them that the airline is liable, they are refusing to consider it. It is very frustrating considering the amount time spent on this and money lost to terrible service by the airline.

ADR assisted me with a compensation claim regarding a Ryanair late flight. They helped me recover £1400. (£350 per passenger on the delayed flight.) Exceptional service and assistance.

ADR helped me successfully obtained compensation from KLM, even after my initial rejection from KLM, which I did make the claim directly through KLM website, KLM didn’t bother to investigate my case thoroughly. Just told me that it wasn’t their fault.
Although it took a few months to solve my dispute, I totally understand. Investigation, dealing with Airlines the whole process takes time.
ADR offers free service to help customers, deliver consistent, timely, and efficient disputes resolution.
As a customer I felt very lucky finding ADR to help my case.

Excellent service. They helped me obtain compensation from KLM for a cancelled flight when the airline were completely refusing all requests from me

Thanks for your reply ADR. However, I wasn't informed of this when I spoke to an advisor over the phone more than three weeks ago. On my third and final call yesterday, I was finally told that there was nothing left to do from your side.
You might not be aware how extremely difficult and frustrating it is to contact Ryanair, and given my poor health and limited time I have left, I might not do it. This whole experience has affected me badly. Ryanair doesn't care about what people say to them, and it doesn't care about what you ADR have to say either. They're untouchable. You also didn't even give me the chance to click on the button to confirm I hadn't received the payment because you closed my query before I could do so. In some parts of the website it says the timeframe is 14 days and in another it says 14 working days. An advisor from ADR told me two weeks ago they'd chase the payment and if Ryanair didn't pay whitin a week they would incur a fine. This wasn't true either.
Have a good day.

Aviation ADR ruled that Ryan Air had to pay me back. After some days, they closed my case. The time frame for Ryanair t make the payment has passed and I still haven't received it. The 'payment' tab where I could report that I haven't received the payment is no longer showing on my account. I messaged Aviation ADR to let them know I haven't received the payment but they never got back to me. I am beyond disappointed.