Absolutely scammers
Absolutely scammers. They refused a refund despite me providing all the necessary documents, using some flimsy excuse. Avoid them at all costs if you have any problems. This is the kind of insurance you only need if everything goes smoothly.
Reply from AVI International - Assurance Voyage
Thank you for taking the time to share your feedback, we are sorry to hear about your disappointment.
After careful review of your claim, we confirm that the medical condition you mentionned is unfortunately not covered under the terms and conditions of your insurance policy, which are defined at the time of subscription. While we did receive the requested documents, eligibility for reimbursement depends on the scope of coverage outlined in the contract.
We understand that claim refusals can be frustrating, and we strive to handle every request fairly and transparently, in strict accordance with the policy conditions agreed upon by all parties.
If you would like further clarification regarding your coverage, our customer support team remains available to review the matter with you in detail.