AvantiGas LPG Reviews 

6,552
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often going above and beyond to assist with queries. Many highlight the excellent customer service and efficient response times, noting that interactions are pleasant and issues are resolved promptly. The delivery service is also frequently commended for its reliability and timely execution, ensuring gas is supplied when needed. However, some customers also noted occasional technical issues, including problems with gas gauges or general tech difficulties, and sometimes experienced issues with gas delivery.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, friendly, and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting the efficiency and reliability of... See more

Service

Reviewers mention positive feedback about service, highlighting the helpfulness and efficiency of staff... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, politeness, and... See more

Response time

People report positive experiences with response time, noting that calls are answered quickly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Avanti drivers are always very professional and although our tanks need to be reached through our “longish” drive they are always extremely discreet. The only problem we have is that the print... See more

Company replied

Rated 5 out of 5 stars

Avanti Gas have gone out of their way to respond in timely fashion and adjust my monthly direct debit and send me a cheque happy days. I spoke to Paula today to thank her and she was absolutely charm... See more

Company replied

Rated 5 out of 5 stars

We have had excellent customer service from Luke who supported us in arranging to get a new tank fitted. We were able to discuss the spec with technical engineers who ensured all our questions were an... See more

Company replied

Rated 5 out of 5 stars

Frankie was lovely today. She made the experience seamless and enjoyable even asking such well informed and helpful questions that led me to ask questions I had not realised I needed the answers to.... See more

Company replied


Company details

  1. Gas Company
  2. Energy Supplier

About AvantiGas LPG

Written by the company

AvantiGas is a leading Liquefied Petroleum Gas (LPG) supplier in the UK, offering efficient off-grid energy solutions for both homes and businesses. We now also offer BioLPG to both our Business and Home customers as part of our incentive to succeed in a low carbon future and meet the decarbonisation challenge with BioLPG. If you’re looking for a reliable energy alternative that caters to your unique needs, explore what AvantiGas can do for you. AvantiGas

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(6,552)

1,170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient. Didn't take up any of my time.

16 April 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Sarah,

Thanks for taking the time to leave us a review.

We aim to make all deliveries as seamless as possible so its great to see this was made without any fuss!

The AvantiGas Team

Rated 5 out of 5 stars

He arrived did what he had to do

He arrived did what he had to do, I wasn't even aware he had been until I had an email asking how he did? very efficient.

23 April 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi William,

Thank you for leaving us a review.

We are delighted to see our driver was very efficient during your recent LPG delivery.

The AvantiGas Team

Rated 5 out of 5 stars

Excellent Service Every Time

I always receive great service from Avanti — both from customer service and the drivers. Everyone is professional, helpful, and friendly. Excellent service all around, keep up the good work!

28 April 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello,

Thanks for your review.

It is great to hear we always provide such a great service!

The AvantiGas Team

Rated 5 out of 5 stars

All good

All good. No damage no fuss lol

13 May 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello,

Thanks for your review.

It is great to hear we have delivered a five star service!

The AvantiGas Team

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, good communication. Driver did well as the tank is difficult to get to.

1 May 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Annmarie,

Thanks for leaving us a review.

We are pleased to hear our driver delivered such a great service!

The AvantiGas Team

Rated 5 out of 5 stars

Assessing tank pressure…

I recently needed to have the pressure in my tank assessed. I rang the customer service team. The lady I spoke to was excellent - very helpful. The engineer arrived very quickly the same day.
The engineer was first class. He was courteous, respectful and very knowledgeable. He explained everything to me in a way that I understood.
I was very impressed by the customer service agent and the engineer. What a fabulous service from Avanti Gas!
Thank you from a very grateful customer.

15 May 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Lesley,

Thanks for your review.

We are delighted to hear we have been able to assist you recently across a number of functions.

If there is anything more we can do please get in touch.

The AvantiGas Team

Rated 5 out of 5 stars

I spoke to Paula

I spoke to Paula, very knowledgeable and helpful, I was disappointed that my LPG had gone up after 1 year into my contract . She explained why and helped me with my bill.

15 May 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Michael,

Thank you for your review.

We are delighted to hear Paula has been able to assist you recently. We are sure she will be pleased to hear of your kind feedback.

The AvantiGas Team

Rated 5 out of 5 stars

The delivery operator arrived quite…

The delivery operator arrived quite early, but was very quiet. I only saw him leaving after popping the information about the delivery through the front door!

15 May 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Ellie,

Thank you for leaving us a review.

It is great there was no fuss during your recent LPG delivery. We aim to make all deliveries as seamless as possible so we are pleased this was the case.

The AvantiGas Team

Rated 5 out of 5 stars

All good

All good. No problems at all. Thanks

24 April 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi James,

Thanks for your review.

We are delighted to hear we have delivered a five star service recently!

The AvantiGas Team

Rated 5 out of 5 stars

He was polite and did not run the…

He was polite and did not run the vehicle over the grass. No problems at all

15 May 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello Mrs Nicholson,

Thanks so much for leaving us a review.

We are delighted to hear there were no problems during your recent LPG delivery.

The AvantiGas Team

Rated 5 out of 5 stars

Efficient and attentive

Efficient and attentive

21 April 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Joe,

Thanks for your review.

It is great to hear we have been efficient and attentive during your recent contact!

The AvantiGas Team

Rated 5 out of 5 stars

After initially ‘inheriting’ AvantiGas…

After initially ‘inheriting’ AvantiGas and having issues with delivery scheduling and main office customer service, this has been completely turned around. Their delivery drivers have already been polite and courteous, but their wider service and scheduling has now improved dramatically. We would have no hesitation in recommending them now.

15 May 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Richard,

Thank you for leaving us a review.

It is great to hear you have noticed the improvements we have made recently. We do offer a recommend a friend scheme, please visit https://www.avantigas.com/sitemap/recommend if you would like further information.

The AvantiGas Team

Rated 5 out of 5 stars

Admin contacted us at the termination…

Admin contacted us at the termination of our contract, making it very easy for us to renew at a satisfactory rate, bearing in mind recent world market events. Delivery drivers are always mindful and professional . Thank you everyone.

1 May 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Chris,

We are pleased to hear you are happy with your recent contract renewal.

If you do need anything further we are always on hand to help!

The AvantiGas Team

Rated 5 out of 5 stars

Driver was both friendly

Driver was both friendly, professional and courteous.
Happy with service

17 April 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Garry,

Thank you for your review.

We are delighted to see you are happy with the service we have delivered recently.

The AvantiGas Team

Rated 5 out of 5 stars

Drivers always curtious & respectful…

Drivers always curtious & respectful of the property.

24 April 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Geoff,

Thank you for your review.

It is great to see our drivers always take care when delivering your LPG.

The AvantiGas Team

Rated 5 out of 5 stars

Les was great to deal with

Les was great to deal with. It was an easy and enjoyable experience. He is a total professional!

15 May 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Jason,

Thank you for leaving us a review following your recent conversation with Les.

We will be sure to pass your kind feedback on and we are positive he will be delighted to hear.

The AvantiGas Team

Rated 5 out of 5 stars

Courteous and very prompt responses to…

Courteous and very prompt responses to emails. They actually do listen , diolch

15 May 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello,

Thanks for your review.

Wea re pleased to hear you have received a five star service from us recently!

The AvantiGas Team

Rated 5 out of 5 stars

Avanti has have been very helpful…

Avanti has have been very helpful during our sad time after loosing my wife’s sister. It is comforting to know that there are still big companies that care.

15 May 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Clive,

Thanks for your review.

We are sorry to hear of your loss. We always aim to make things as easier as possible during these difficult times so if there is anything we can do to help please contact us.

The AvantiGas Team

Rated 5 out of 5 stars

Spoke with Les to renew my agreement

Spoke with Les to renew my agreement. Excellent service, spoke loud and clear. Very polite. An asset to your company.

14 May 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello,

Thank you for your review.

Wea re pleased to hear Les has delivered such a great service!

The AvantiGas Team

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