Can’t recommend A U warranties highly enough if you want total piece of mind when you buy your new car. I purchased my new car from my local dealer, and got the A U warranty FREE of charge, so I w... See more
Company replied
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Bought this policy from the garage I bought the car from, was sold an ultimate policy for £599 which I was told covered everything. Made a claim on my policy after massive difficulty finding a g... See more
Company replied
We are used car dealers in Cheshire and have been working closely with AU Warranties Ltd for many years. We always provide the warranty by AU to our customers to ensure in any issues they have re... See more
Company replied
We have dealt with many warranty companies in the past and we can now say that we have finally come across one worth having! Our AD blue pump and ecu failed. We took our car to our local garage wh... See more
Company replied
Company details
Written by the company
Auto Union Warranties Ltd is a reputable used car warranty provider located in Chester, offering affordable and award-winning services. Interested parties are encouraged to contact AU Warranties directly at 01244207498 to learn more about our products and services. Our team of experts is available to answer any queries you may have and provide guidance on the most suitable warranty options available for your needs.
Contact info
Unit 28 Bumpers Lane, Sealand Industrial Estate, CH1 4LT, Chester, United Kingdom
- 01244207498
- claims@auwarranties.co.uk
- www.auwarranties.co.uk
3.7
Average
86 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Most awful company I have ever used
Most awful company I have ever used. I think the owner is called Martin? My vehicle broke down due to the clutch going after 29,000 miles and they had told me to email them with a garage diagnostic, which my garage kindly did. Then he rang me back saying the policy does not cover clutches, I then went back to read the policy and it clearly stated that it does cover clutches, I then rang Martin to confront him and put him on the spot before he began to lie to me and say they do not cover clutches (which it clearly states otherwise) he then asked me to forward the policy to him highlighting where it says it, so I did so. I then rang him to see if he had received the email he then began to start rejecting my calls and hanging up the phone. I don’t think I’ve ever seen a company this bad, we are now proceeding onto taking these scammers to court!!!! They will get what they deserve.
10 October 2020
Unprompted review
Reply from AU Warranties Ltd
I am sorry that you were disappointed with the service that you have you received from AU Warranties. AU warranties do not like to address issues through reviews, but unfortunately on this occasion we feel we have no alternative, especially as you have continuously contacted the management team out of hours and they have willingly responded until this point.
I have addressed your review below.
Unfortunately we are unable to approve claims on items that are not covered. We are also unable to cover items listed on higher level warranties as it suits a customers argument.
As discussed with yourself you have referred to a cover level that you do not have on numerous occasions.
Clutches are very rarely covered items on any guarantee as they will alway deteriorate over time and need replacing.
The clutch is specifically listed as a non covered component in all AU literature, and the clutches that you refer to within the gearbox as we have discussed are not the same
Item.
It’s disappoints me that we have had to respond in this way, but as a customer should you have any faults covered within your guarantee please contact us and we will be happy to assist.
Don't call there number 08455010002
Don't call there number 08455010002
Charges at a high rate
22 July 2020
Unprompted review
Reply from AU Warranties Ltd
Thank you for taking the time to share your feedback. We are sorry to learn you have given us one star for provided an 0845 telephone number. We have several ways to contact our claims team. Please use 01244 378544 which is also displayed clearly on the AU warranties google page. Along with our 4.2 star rating from many happy customers. You can also download our free AU Assist APP which also provide digital ways to submit rapid claims.
Horrendous service. Avoid at all costs
Horrendous service. Avoid like the plague.
12 December 2019
Unprompted review
Reply from AU Warranties Ltd
As this reviewer has issued 3 negative reviews on the same day about ourselves and other warranty companies, please regard this review as not genuine. It is very ironic that someone can buy 4 cars in one day and post 3 negative reviews about other warranty companies other than the one 5 star review issued to Autoguard Warranties. We will let our readings work this one out for themselves and decide where to buy their next warranty. Unfortunately, we have experienced this before from alternative warranty suppliers attempted to point score traffic to their websites. :(
I rang and told Au warranties the…
I rang and told Au warranties the problem i have with my car 2 months into a 3 month warranty, they told me to take it to a garage and get the garage email them the problem, the garage did as told and au warranties told them they wouldnt get the problem fixed which is a central locking issue, obviously a company who will get out of doing what you pay for, DO NOT PAY TO USE THEM
30 November 2019
Unprompted review
Reply from AU Warranties Ltd
Thank you for your feedback. We are sorry to learn you are not satisfied. We provide three levels of cover, Basic, Standard and Absolute. All cover details are clearly displayed on the our website. wwwauwarranties.co.uk. You cover arranged by your supplier car dealer was a 3 month basic warranty. Please understand that we are unable to approve claims for uncovered components.
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