AutoZone Reviews 

The Milford, CT Autozone is wonderful. Joshua went above and beyond in helping me change my windshield wipers in torrential rain and a giant snow storm was coming in the next day. Thank you, Joshua and Peter, for all you do.

I work for a company and and my battery and alternator went on me I stop at the autozone on scalp ave johnstown and Glenn at the front desk was very helpful and knowledgeable and even had tools to exchange old to new

very bad costumer service! people who work at the front have anger issues and are very disrespectful to costumers. I brought the old battery to get my $20 back and i find out that they have put in a wrong Phone number. finally they found that they used the wrong number they deny my money bac because, they got upset when i told them that they did a mistake.

Quality auto parts and great service. Usually I’ve always had great customer service at all locations I’ve been to, though on this specific occasion (Jan’25) I want to give a special shout out for Curtis, an employee of the McKinney/N. Custer Store #4261, he is the G-O-A-T going over above and beyond… hope he gets employee of the month, year, MVP and all that.

Awesome customer service!
Mr. Isaiah J really went above and beyond helping me with one of my headlights in the freezing snow. I asked for help, he got the bulb to fix it turns out it was the wiring, not the bulb! and even told me to be careful driving home. The other guy that waited on me at first, I don't know if he was a manager or not he just said they couldn't look at other people's cars. We need more people like Mr. Isaiah J. I'm 77, by the way. Thanks again Isaiah, for looking out for us SENIORS!!!

What a lousy company. You buy a product with a lifetime warranty only to be told 8 months later when the product stops working that you're SOL and they don't give a flip about the warranty. Never again will I set foot in an Autozone again,...bait and switch, no thank you.

Went to Auto zone which is new to Delhi,NY and was pleasantly surprised by their fantastic service The manager Joseph B actually installed my new Wipers and checked and filled my window cleaner They also were helpful in showing me all the choices and which they recommended will definitely use them anytime I need their products
Five ⭐️all the way
Judith

Purchased 2 sensors for my car. Both were bad. The oxygen sensor cost me $700.00 dollars in parts that didn't need to be replaced. The MAF sensor caused repeated codes for catalyst inefficiency.

Store is ok but the website is HORRIBLE. Avoid at all costs. If you’re not looking for a specific part for your car, you’ll never find anything. Worst I’ve ever seen.

Went to Autozone on Greenridge St. in Scranton for windshield wiper blades. Was waited on by Juan N. who was polite and very helpful. He put the blades on for me and showed me how they come off and on. Also helped me buy a good window shield wash for the winter.

I walked in and was immediately helped. Emily and Willie were very professional and knowledgeable. They took the time to resolve my issue. Excellent customer service. The vibe was good here and I enjoyed working with both of them. Thank you for your help.

I went to AutoZone to purchase a can of red paint enamel well they're enable pain is 14.99 I can.. it's a little on the high side seeing as Walmart has it for 6.79 meijer's has it for $7.79, home Depot 7.79. you can say bright red cap says bright red it's orange is orange can be and ruined everything I had sanded said to buy more sandpaper wasted 20 bucks and 6 hours of my life and now I got to get red paint. So I call that price gouging and poor quality not to mention that you need two cans to paint your mirror cuz it's so thin. I'm getting so sick of getting ripped off in places like this. It's like they try to get rich off of each individual person. There should be a law I should be able to get my money back or or something but I can't do nothing because AutoZone doesn't care enough to make it right. When really if they cared they would take it back and they would call the people who made it and get their money back from them that's how it works. But you got a care enough to go through an effort to make your customers happy and that doesn't seem to be cost efficient
So after all said and done I'll have about $40 in on a can of red enable paint ....wish i could show a pic of this bright orange in a bright red can .

Marco helped me put on a wiper blade on the rear of my jeep. He showed me how to do it as well. Thank you store 830 in Thornton Colorado

I place in online order. It was scheduled to be delivered on a certain day. It never came. I didn't get any notice until almost week later. I will not order anything from your website again. They kept saying delay for about a week. Today they email and say item out of stock. I think they knew for a week.

Mellisa Bradly came right out and changed a lightbulb in the car!!! Fast and friendly: done in 15 minutes!!! Great job!!! Thank you!

10/26/2024-Autozone Lewiston 21st Street.
My experience calling AutoZone today. Someone answers the phone stating this is AutoZone, how can I help you. I asked this person “who is this?” He stated, this is AutoZone, how can I help you. I asked for a name from this person and what I got, was a whole lot of laughter and the statement of “I'm not required to give you my name” I was shocked and surprised and hung up. After a couple minutes I called back and this same person answered the phone. I asked to talk to a manager and he says “Thank you for calling AutoZone, how can I help you”. Trying to pass off as the manager. I again asked to speak to the manager and this person says, okay hold on. After waiting a couple of minutes. Brent answers the phone. He States that he is the manager. I told Brent that I didn't think it was appropriate to receive the answer I got from a simple question, asking for a first name. Brent said that AutoZone policy does not require one to give a name. Okay, That's fine. But what about the answer I got when I asked for one. I could see that the person who answered the phone was feeding off the way the managers viewed how customer service should be projected. Not sure if this is AutoZone's policy or not but I will find out. The rest of the conversation with Brent only showed that he was going to do business the way that he wanted to do business.
Now back up 6 years ago. I had a customer service issue with this AutoZone 6 years ago. I have not stepped foot into this AutoZone until I took a friend a week ago to pick up a part from them. This friend had no idea about my customer service issue 6 years ago. He does now. And he states that he will not step into this AutoZone again. Because it had been 6 years and my friend, picking up the part last week. I thought fair enough. I will try calling in regards to a part they may have. With this second experience I think AutoZone and my relationship are over.

I have been a customer of Autozone for several years. Recently I went to the AutoZone located on 122nd avenue and 8th street to buy a grease pistol device. After I purchased it I noticed that it was defective and not working properly when I opened the box at home. I went back to return it for another one and I was told by the employee Yali Gaviero Quiroga that I could not return it without my receipt. I told her that if she looked in my account with my phone number she can see the purchase from 1 hour ago and she told me that she cannot do anything without my receipt. She was very rude and unprofessional. I asked for the manager and he immediately started to help me and tried to teach the employee how do the return through my account. During my course at the place I started to tell to this person that she should have better manners with customers and if she doesn't know how to do her job she can ask for a supervisor, and not be rude to customers. Even in front of her manager she was never receptive, very unprofessional, and passive aggressive. I felt like I was back in Cuba. I believe that for a customer service job you need to be more professional and ask for help before being rude. I was very disappointed in the way I was treated by this employee. I believe that we live in a country where customer service is key. Autozone should be more selective in the people they hire for these positions.

I was given a wrong part from an store in William Cannon and went to another store west hwy 71 to return, not only they refused to take the part back with receipt , they told me to take back to the same autozone. I asked why?
And here is their answer.
"If you go to mc Donald and get the burger you should take it to same store."

I had a headlight out and I went to the store in Tappahannock, Va and Christal was the person that helped me. I told her what I needed and she looked it up and went got it from the shelf with no problem. She was very polite and nice with the whole transition.

I've been doing business with Autozone for over 30 years, I just recently tried to purchase brakes on a lifetime warranty from 3 years ago, I was told because I didn't use the breaks I purchased 3 years ago on the warranty, but rather returned them, I was recently told I had no warranty because I had returned them 3 years ago when I plainly told them I didn't need them because the noise I heard was brake dust, I'm very very displeased with Autozone for this stupid policy, it this is their policy, and not just some recently hired manager who plainly has a big head and can't handle the authority, don't purchase anything from Delhi Autozone on Delhi pike Cincinnati Ohio, I won't even so much a buy a single spark plug at Autozone ever again over this! 😡😡😡😡😡😡😡😡😡😡