Whole transaction was smooth. Staff was friendly and quick in communication. The car was clean and quite new. In comparisson to other car rentals in the area where you'd always have to defend yourself... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Written by the company
Ti garantiamo trasparenza, qualità e supporto costante.
Queste garanzie riflettono il nostro impegno per offrirti un servizio affidabile e di qualità superiore.
Seguici sui nostri canali social per rimanere aggiornato su offerte, novità e consigli di viaggio:
Via Oliveri Mandalà Emanuele, 23, 90146, Palermo, Italy

Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sempre la grande efficienza del personale, la serietà e la disponibilità

Reply from Automania

Reply from Automania
The people were great to work with. The car was brand new and a pleasure to drive.

Reply from Automania
First time renting a car, and could not recommend automainia any more. Quick and easy communication from the airport, included a free shuttle to the shop. Ended up with a very nice lancia which made our travelling very smooth and comfortable. So overall a 10/10 experience.

Reply from Automania
The experience was good overall, except that I would have appreciated a better communication when I sent a picture of a warning sign in the car nobody replied and I was a bit stressed the first days.
On the other hand I dropped an Airpods case in the van and they found it and brought it to me at departures.

Reply from Automania
The service and customer care are top-notch.
Everything you expect is delivered to you on a silver platter.
Thank you and best regards.

Reply from Automania
Everything went perfectly from start to finish! 😊 The service was excellent, the staff were super friendly and helpful, and the whole rental process was smooth and hassle-free. The car was great and everything was exactly as it should be.
We would definitely choose this rental company again on our next trip to Sicily. Highly recommended! 🇮🇹🚗

Reply from Automania
The easiest and most pleasant car rental I’ve ever had! Great customer service at the desk, there was no upselling at all. The car was great value and in pristine condition. Quick pick up and drop off. I’ve rented a lot of cars in a lot of countries, and this was by far the best experience - highly recommend!

Reply from Automania
My big problem and made me extremely disappointed is that I specifically asked for an automatic car. I asked minimum 5 times at the desk to make sure that I had an automatic and was always assured that it was an automatic. I paid for an automatic. I went to pick up the car and it was a peugeot 2008 manual. I asked for it to be replaced and there wasn’t any available. I have an injury in my left leg and can’t drive a manual car. I called your office and asked what I could do. I was told that someone else can drive instead. Fortunately there was my husband with me and he drove instead but I travel very often alone. I don’t know what I would have done if I was alone. A big disappointment. I had booked the car months before to make sure I had an automatic car. All I was told that it is easy to drive a manual car. I know how to drive a manual car but because of my leg it is not safe for me. It was certainly not an upgrade. It was only a huge problem that could have ruined my holiday.

Reply from Automania
Booked for opel zafira or similar, recieved a base model no equipment (not even a radio screen) Dacia Sandero, which didn’t get the right maitance and the dash light was on since the moment they gave me the keys. Tire pressure light came on not even 20km in, checked pressure, they were allright, so the tire presure meter was broken, meaning that they knew that and the light error was being removed each time with an OBD.
The car was booked in a third party website, they had all the info but still they tried to scam me saying that I had to play much more, that second driver wasn’t included… among other things.
I don’t recomend them, you won’t get the car you booked for, not even close.

Reply from Automania
Friendly check in and check out. My car had a damaged headlight which I later discovered vibrated violently at night meaning the light flickered. I don't think this is legal and it should have been repaired before hiring.

Reply from Automania
good communication, even in case of a car accident. quick pick-up and return of the car. only one negative feedback - withdrawal of additional EUR 500 from my account after the car accident (despite the fact that the accident was caused by another driver). reimbursed by the insurer, but anyway

Reply from Automania

Reply from Automania
Avoid. Vehicle with 49,900 km, fitted with advertising decals on the sides and in poor mechanical condition.

Reply from Automania
Car was clean and in good condition, pick-up and drop of from/to the airport war easy. Reasonable price. We would recommend to book your car there!

Reply from Automania
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.