Autoglass® Reviews 

149,618
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 13,793 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the field staff for being exceptionally polite, highly professional, and thoroughly efficient when completing windscreen replacements directly at convenient home locations. People also mention that booking appointments online is completely seamless, and the detailed communication provided before the service starts is always clear and reassuring. However, some customers also noted frustrating issues with scheduling conflicts, unmanageably long wait windows, and slow customer service responses. A few reviewers experienced repeated appointment delays, significant difficulties getting in touch with support when unexpected complications arose, and problems properly resolving their repair requests.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that technicians are very knowledgeable, friendly,... See more

Staff

Reviewers mention positive feedback about staff, highlighting that technicians are consistently friendly,... See more

Booking process

Clients share positive opinions on the booking process, highlighting that scheduling an appointment is simple... See more

Customer service

Customers had ambiguous experiences with customer_service. While some reviewers reported great communication,... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly between customers. Some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The technician was great, arrived on time, friendly and efficient. Worked well, windscreen changed in an hour, glass cleaned etc. Booking was different, a constant push for upselling extras, 3 or 4... See more

Rated 5 out of 5 stars

I feel that Autoglass really care about their customers, we aren't just a number. This is evident in the time taken to communicate before, during and after the service provided. The Booking process wa... See more

Rated 5 out of 5 stars

Stress free Insurance claim for a cracked windscreen. All online which took minutes. I booked the time and date that best fit me then had great communication from the team of 2 who replaced my screen... See more

Rated 5 out of 5 stars

The whole job of reporting my windscreen damage, replacing my windscreen and paying the insurance excess was made simple. Booking a day & time on-line was easy. Being able to choose it to be done on m... See more


Company details


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4.5

Excellent

TrustScore 4.5 out of 5

150K reviews

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4.5

All reviews

(149,618)

13,528 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible experience and still not resolved.

First booked in June 29th to have a repair conducted. Tech came out and stated that it would actually need to be a full replacement due to the placement of the crack and this needs to be done at a service centre. The closest one is 30 mins away. I book in July 10th 8am. I get there and I am told the replacement windshield is defective and needs to be replaced. I rebook for August 12th as I was going on holiday and the next appointment was the day before I travelled. I arrive for my appointment for a 3rd time only to be told that this time they've ordered the wrong glass.

I was told by the tech that the parts team will re-order and reach out to book in another appointment. It's been over a week now since then and I still haven't heard back from them.

No one really takes ownership and don't seem to care I've had to spend 2 hours travelling. No priority is given either to the repair even though it's their fault on all occasions. Staff are pleasant but too quick to pass the responsibility to someone else.

Really incompetent and if I didn't get a discount for using my insurance I'd have cancelled and gone elsewhere.

Submitted a complaint and again not heard back from that.

Likely going to initiate a charge back if this isn't resolved as I have also had to pay for this lovely service up front.

29 June 2026
Unprompted review
Autoglass® logo

Reply from Autoglass®

We're very sorry to hear about the issues experienced during your time with Autoglass® and we appreciate you bringing this to our attention.

If you wish to discuss the matter further and allow us to investigate, please send your job number along with any additional information to our Customer Service email below:

customer.services@autoglass.co.uk

Thank you,

Autoglass®

Rated 5 out of 5 stars

Really easy company to deal with

Really easy company to deal with from start to finish. The appointment was simple to arrange, and I was kept fully informed throughout the booking process and right up to the day of the appointment. The fitter was polite, friendly and very efficient. Would definitely recommend.

19 August 2026
Rated 2 out of 5 stars

We had complications as we were on…

We had complications as we were on holiday and we could not talk to anyone for assistance. When we eventually had our windscreen repaired the technician could not have been more professional. Shane we couldn’t talk to someone as it has ended up very costly with extra time taken off work.

20 August 2026
Autoglass® logo

Reply from Autoglass®

We appreciate you bringing this to our attention and we are sorry that you experienced issues with the communication received during your time with Autoglass®.

We will review these concerns to improve our service. Thank you for taking the time to provide your feedback.

Autoglass®

Rated 5 out of 5 stars

Highly efficient service

Highly efficient service. Good communication from booking appointment to completion of the job. Fitter friendly and helpful. Would definitely recommend.

20 August 2026

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