Aurelia London 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Lovely packaging and smell of products - made a purchase of various products given all the amazing reviews seen. However, beware if you have sensitive skin they contain a lot of essential oils- face c... See more

Rated 5 out of 5 stars

Excellent skincare and excellent service! Quick and efficient delivery. I would really recommend the company. I originally came across them via a beauty box but have now gone on to buy face oil and mo... See more

Rated 1 out of 5 stars

I ordered several items from Aurelia as a gift, but after a two-week wait, they arrived in unacceptable condition. The Konjac Sponge, meant for a baby, was unpackaged despite the website showing it in... See more

Rated 1 out of 5 stars

Ordered some more bamboo face cloths, incredible unhappy with how wasteful the packaging is. They came in far to big a box filled to the brim with Polystyrene for an item that isn’t even fragile. The... See more

Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Cosmetic Products Manufacturer

Written by the company

We formulate all products with strict ingredients promise and always have. This means we avoid what we term ‘questionable ingredients’ including sulphates and mineral oil which can affect the balance of your skin.


Contact info

All reviews

(35)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Lovely packaging and smell, but…

Lovely packaging and smell of products - made a purchase of various products given all the amazing reviews seen. However, beware if you have sensitive skin they contain a lot of essential oils- face creams (used both day and night) caused skin irritation on cheeks (first time I had this kind of reaction) and under eye milia. What a shame...

13 April 2022
Unprompted review
Rated 5 out of 5 stars

Refresh & Revitalise Eye & Lash Cleanser

I treated myself to this product to add to my skincare. I used to use an ordinary cleanser to remove eye make up but I wanted something nurturing, powerful and gentle and so I now use this.

It is a brilliant product. Not only is it very effective at removing eye makeup and mascara, it also nourishes your lashes and helps them to grow. Yes I know. How fabulous is that. So by using it daily, I am encouraging beautiful lash growth.

In my book, that's a win, win. Because I am menopausal, I am all about using products that are B-corp, very skin friendly, eo friendly and that work. My skin is important to me and I love looking and feeling great.

There is nothing like a great incremental upgrade and I am testament of this, with this brand.

I dare you to give it a go.

25 March 2022
Unprompted review
Rated 3 out of 5 stars

Reusable bamboo cotton pads

I bought reusable bamboo cotton pads from Aurelia London. The product is very disappointing. Bamboo is known for its softness but the pads are very hard, not soft at all and a bit too small for removing make up from the face. Very disappointed with this product.

14 March 2022
Unprompted review
Rated 4 out of 5 stars

Great eco-friendly packaging and products

I've used the products for a couple of years now and the facial oil is one that I recommend. The kits also offer good value to try the products in one go, and they are generous with free samples to try other products.

Top marks for the packaging, as they don't use plastic and use cotton bags for all items that you can reuse, and the chips in the box are biodegradable (they melt in water). They also have a loyalty scheme now and it takes a while to build up points as you have to be invited to review to get points, but you get some for your birthday.

I knocked off one star as it says free delivery on all orders, but is only free on orders over £15.

3 January 2022
Unprompted review
Rated 4 out of 5 stars

Strong scents.

I bought a kit with cleanser, serum, face cloth and two moisturisers, day and night.
The products are clearly high end with top quality ingredients. They definitely moisturised my mature skin and you only need to use a small amount of each product, so even though small sizes they will last a long time.
However, I have a problem with the scents. The night moisturiser has an absolutely gorgeous scent, but the day moisturiser has a strange smell, as does the serum. I'm getting used to it but not my cup of tea. The cleanser has a very strong scent - like cleanse and polish, but multiplied. While I can't say I dislike it, it's so strong that it can be quite overpowering.
A shame because if it weren't for the scents, I'd definitely be a repeat purchaser.

9 December 2021
Unprompted review
Rated 1 out of 5 stars

Non Environmental Friendly Packaging

Ordered some more bamboo face cloths, incredible unhappy with how wasteful the packaging is. They came in far to big a box filled to the brim with Polystyrene for an item that isn’t even fragile. The face cloths are then in a further box that will just need to go in the bin a well. I won’t be buying from them again, incredible that companies are still operating in this way given all the attention recently on the state of our environment.

12 November 2021
Unprompted review
Rated 2 out of 5 stars

Good products, poor service

The probiotic concentrate is REALLY good. Their customer service, however, is not. I've messaged them on Twitter and Facebook and received no replies whatsoever. They had a secret sale the other week and I tried purchase an item (around £23). Delivery was allegedly free with £20+ spends, but I kept getting an additional £3 added on at checkout. Didn't hear back from anyone on socials and the promotion ended, so decided to take my money elsewhere.

8 May 2021
Unprompted review
Rated 1 out of 5 stars

Unpublished fair review of a product

They sent me an email offering 10% off in return for a product review of my recent purchase. My review, while positive, did have a few criticisms of their product (citrus botanical deoderant). It never appeared on their website, and I notice that most if not all reviews are 5 stars. They have good products but I don't trust that they are being open with their reviews.

12 March 2021
Unprompted review
Rated 5 out of 5 stars

One of the best skincare companies out there.

Aurelia is one of the best skincare companies out there.
I have purchased the citrus botanical cream deodrant and the balance and glow day oil, and was sent a sample of the cell revitalise night moisturiser, all three products are fantastic; exceptional quality and they smell lovely. I cannot recommend highly enough.

21 February 2021
Unprompted review
Show reviews in all languages. (35 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look