I recently inherited an IRA following the death of my partner. I knew I wanted to invest in a gold IRA. When I Called Augusta , that was the extent of my knowledge. The representative brought me up to... See more
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A Different Gold IRA Experience: Education, Transparency, Support
Since 2012, Augusta has helped thousands understand gold IRAs and ask better questions to choose the right gold and silver provider. With salaried educators. No commission. Straightforward pricing. And account lifetime support.
For more information, request your free gold ira guide at Augustapreciousmetals.com. For assistance, contact our customer care team at support@augustapreciousmetals.com.
With Augusta, investors explore precious metals comfortably and confidently. Clear facts. Straight answers. Red carpet service.
Augusta has earned 4,000+ 5-star ratings across trusted review platforms, plus recognition from:
During Augusta’s signature one-on-one web conferences, people learn about precious metals before they decide. And the company assists with product selection and 95% of custodial and storage paperwork.
At Augusta, transparency means:
Many come to Augusta after speaking with other gold IRA companies. Augusta helps them understand the facts and explains how some use unfair tactics: “Free silver” that isn’t free. High-cost endorsements that elevate pricing. High-pressure sales. Hidden costs.
Augusta is different, with salaried educators who earn no commission—so they have no incentive to push what people don’t need. And every customer pays zero fees for up to 10 years.
Ask about Augusta’s 100% satisfaction, buyback, and 7-day price guarantees.
For more information, request a guide.
Website: Augustapreciousmetals.com
Support: support@augustapreciousmetals.comWritten by the company

The Highest Standards in the Industry
5830 E 2nd St, 82609, Casper, United States
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Replied to 100% of negative reviews
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I was very impressed by the one on one attention I received as well as the feeling of absolutely no rushing. All my questions were answered and I was given so much help that made the process practically effortless. I had heard they were the best company and I now see why.

Reply from Augusta Precious Metals
The education provided by APM was exceptional. I did a great deal of research prior to selecting Augusta and they still taught me a few things I didn't know. Their transparency earned my trust.

Reply from Augusta Precious Metals
The fantastic individuals that I had the pleasure of interacting with during my transfer and purchasing process. Hats off to you for putting together such a professional and compassionate team.

Reply from Augusta Precious Metals
Nate and Sarah were efficient, very cordial, transparent and informative. Also, my purchase was handled very smoothly.

Reply from Augusta Precious Metals
From my first inquiry to picking the assets for my IRA, APM representatives have understood my goals and have answered every question I could come up with. Certainly looking at additional rollovers.

Reply from Augusta Precious Metals
Augusta Precious Metals is as good as their reputation and internet reviews suggest. I have come to truly appreciate their team. They were friendly, professional and easy to speak with as I went through the process. But to be clear...this is not just a warm and fuzzy based review. They truly deliver on substance. They deliver the details and work to earn your trust. Full disclosure and a desire to make their clients happy comes through with each interaction. I can easily recommend them...there was no "high pressure",,, and they showed me nothing but respect during the process. If you want to open an precious metals IRA it's hard to imagine a better choice.

Reply from Augusta Precious Metals
I am writing this review regarding a precious metals purchase made with retirement funds through Augusta Precious Metals.
After obtaining an independent analysis of my transaction, I learned that the premiums applied to my purchase were substantially higher than I understood at the time — approximately 84% above typical market pricing for gold and over 200% above typical market pricing for silver.
Despite significant increases in spot prices since my purchase, much of that appreciation was absorbed by these premiums rather than reflected in the value of my holdings.
When I later requested clear, written buyback pricing and liquidity expectations, the spreads and terms presented were materially different from what I reasonably believed at the time of purchase.
I am not disputing that I authorized the transaction — I am disputing whether the true premium structure, downside risk, and liquidity realities were clearly and fairly disclosed to a retirement investor.
I have requested a written explanation of the premium structure and a fair resolution addressing the financial impact of these excess premiums. As of this review, that matter remains unresolved. I became aware of these issues after obtaining an independent analysis of my transaction in 2025.

Reply from Augusta Precious Metals
I appreciate the time making me comfortable with my 1st IRA rollover. I was allowed time to consider what metals to buy, strategy to consider, and the pros and cons of the different decisions were clearly and patiently communicated. Although it took some time to get metals fully delivered to my account, it is done. (Everyone in the industry has the same issue with shortages in silver). Couldn't be happier. Now let's make some money!!

Reply from Augusta Precious Metals
Rated 2 out of 5 stars
Everything was going well from the…
Everything was going well from the first contact and one hour educational session however, I feel that the whole process was not transparent. My wife and I were not told that there was another company namely EQUITY institutional which we noticed some bad negative reviews. We were not impressed with the last person and handling our case, including termination of the contract.
Augusta gold company should make it clear that there is another company involved in gold IRA account. So we decided not to go ahead opening account.
This review is about Augusta Gold Co.
I disagree with Augusta gold company response. During education session, there was no mention of third-party. By the way, even though it was supposed to be canceled we are still getting statement from the third-party that did have some poor ratings from its customers.

Reply from Augusta Precious Metals
Smooth and positive experience. I did a lot of research to find the right precious metals IRA, and I decided on Augusta. The process was smooth and I felt a transparency with Augusta that I didn't find with the other companies I researched.

Reply from Augusta Precious Metals
Cierra is what makes our experience great.
She provides outstanding customer service and
always has since we've been doing business with
Augusta Precious Metals. She has always taken
great care of us. I'm sure we are not the only client
to say so.

Reply from Augusta Precious Metals
The lady who works with me is so helpful, always prompt and pleasant.

Reply from Augusta Precious Metals
I was nervous about the unknowns when starting a gold IRA - but they spend the time in educating the ins and outs of the system. I feel very reassured im doing the correct thing.

Reply from Augusta Precious Metals
I had an outstanding experience with Augusta Precious Metals. From the very first call, their team was incredibly helpful, patient, and thorough in answering all my questions. What really sets Augusta apart is that their staff are salary-based and not working on commission, which gave me complete confidence that the guidance I received was focused on my best interests rather than a sales pitch.
They took the time to explain every step of the process, provided clear educational resources, and made sure I felt comfortable before making any decisions. The professionalism and transparency of the team truly make Augusta a standout company in the precious metals industry.
If you’re considering diversifying with gold or silver, I can’t recommend Augusta Precious Metals highly enough. Their integrity, knowledge, and customer-first approach make them a rare find in today’s marketplace.

Reply from Augusta Precious Metals
Hi, I usually don't write the reviews, or nor I know how correctly write them, but I think honest opinion and free expression of truth is better than the well composed review. I just recently expressed my interest in investing in precious metals, which I knew nothing about or didn't even know where to start. After doing some research online, with AI's help I didn't get any further. All I found online was getting education from the well known companies that spend huge amount money to advertise themselves as the #1 gold and silver dealers or the best dealer on the market until I really had to deal with them and realize that they were no different than any car dealerships that have the fake masks on their faces until they make the sale and as soon as they got what they wanted (The sale) they treat you like any by passer in the street(From my personal experience, I realized it on time and cancelled the transaction on time , on my seventh day of satisfaction guarantee period) .After doing more careful research and paying attention to whom I want to deal with and trust with my hard earned money I strongly believe so far that I found the right company that truly made me fill that I was dealing with the real honest people within the company, that I could trust and made me fill that they were there for me to give me important education on how to start, what to know and how to identify and differentiate honest company from fake . One of the most impressive firs step or requirement I should say, that Augusta Precious Metals company introduces is that, there is a educational 1 hour or more zoom educational conference call with (in my case with Ericka Otero, Customer Success Agent / On- Boarding Specialist ) She gave me more knowledge and understanding on how to differentiate one company from another and how to see and read the fine prints in the contracts before it's too late , in one hour plus than I did on my own research days and days prior that class. she was so clear with the details, willing to answer every my question patiently and clearly, it was so educational and interesting to get as much knowledge as possible from her that she never minded to spend extra time with me to address every single question I had for her. The fees that she explained that the company charges were explained very honestly and clearly so there wouldn't be any surprises down in the road. In the conclusion, I'd say that I spoke to many gold companies but the way the Augusta representatives (Ericka Otero and Ebony Jones) expressed their attention, knowledge, willingness to help and get the job done with their patience and professionalism was very impressive and priceless. It is a pleasure to deal with Augusta Precious Metals company , Ericka and Ebony.

Reply from Augusta Precious Metals
Excellent experience with Augusta Precious Metals. Each stage of the process was easy, the team answered my questions with professionalism and ease. I did not feel pressured at all and followed up in every possible way. I highly recommend them and appreciate the knowledge they gave me about other companies offering gold rollover IRA companies with hidden fees and gimmicks.

Reply from Augusta Precious Metals
I own gold and silver that I purchased from Augusta. When I have questions about my account I call Augusta and usually talk to Cierra. My year end RMD is usually what I need help with. This year was no exception. Cierra walked me through the process. She is always very helpful and patient explaining answers to my questions. I am very fortunate that I chose Augusta for my purchases and highly recommend them.

Reply from Augusta Precious Metals
Augusta had a team of people who took the time to explain the process for opening, maintaining, and the costs associated with a precious metals IRA. Then another person helped with the application process including working with the custodian as well as moving existing IRA funds to the new custodian. Finally they presented all the options for the selection of my precious metals and handled the purchase. All went very smooth.

Reply from Augusta Precious Metals
My experience with Augusta Precious Metals has been outstanding. At each stage of the process, the team answered my many questions with professionalism and ease. I did not feel pressured at all. They followed up after each session and always made sure I felt comfortable with my decision. Their presentations were relevant and impactful. I highly recommend them and I look forward to a long relationship with this amazing team!

Reply from Augusta Precious Metals
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