Auger Reviews 

Extremely pleased with all work carried out.

Very quick efficient clean tidy. Very professional and knowledgeable and answered all questions easily.

Good honest company. Kept me well
informed, did a good job, cleaned up, and came back quickly to fix a minor problem.

One of the worst companies I have ever had an experience with. Staff members attitude is very bad. Also submitting lying reports to insurance companies. Would definitely not recommend this company to anyone.

Drains professionals. The team are dependable and experienced. Fully equipped to complete the job. Highly recommended - attended on time - minimum fuss. Clearly want to do a good job - spent appropriate time diagnosing the issue - clearing- then rebuilding the drainage. Problem solved.

Excellent company. Great customer service and the engineer sent was excellent. Great company.

My insurance company recommended Auger for an issue I had with drainage. From the first call through to receiving the report I was very impressed with the care, detail and speed of resolution. They were professional with clear communication at all times. Highly recommend! Thank you

First class service from customer service to technician who came and did the repair. Very pleased and would highly recommend this company

Absolutely brilliant from start to finish. Couldn't have have for more. Friendly customer service and operatives who did everything they could to make sure we were kept up to date, understood next steps, and did their best to see our problem through to resolution. Thank you Auger.

Lovely polite man. Explained what he was here for and what he found. Respected property by taking boots off before entering property even though we did say he didn’t have to.

Harry Miller and Brandon Cooke were so professional and explained the whole process. They left the site clean and tidy. Thanks guys you were calm during a stressful time for us and made the whole experience stress free.

Recommended by another company, so glad we found you and you could help. All the way through, Auger were helpful and professional, can't recommend them enough

Very pleased with overall prompt, friendly and efficiency of all personal I dealt with

I cannot recommend Auger highly enough - knowledgeable and friendly staff, efficient teams, great communication and the staff always arrived when we were expecting them.

We had a leak in the back car park of the church and were referred to Auger by our insurance company. They kept in touch with me and arranged a date for a site engineer to find the problem. He worked very efficiently, digging holes until he located the problem on the neighbouring property. The holes were filled in and tarmaced and drawers and cupboards which had been emptied to find stoptaps were left filled and tidy. The engineer worked hard to make sure the church could open again on Sunday as it had had to close for three weeks because of the water problem.

Always kept up to date with progress and a very good professional service

Without my knowledge or permission, an Auger surveyor illegally entered my holiday let property and carried out an investigation into what I was subsequently told was a leaking water pipe. Their Surveyor's Report claimed that the mains water pipe belonging to a 3rd party, that runs through my property was leaking within my property. Believing the surveyors report to be accurate, I gave permission for an Auger engineer to attend the property to carry out the repair. The repair required excavation work, so for Health & Safety reasons, the property had to be taken off the holiday let market and I travelled from London to be in attendance. The engineer arrived 3 hours late, started the excavation work in the garden, and soon concluded that the leak was not on my property. He filled the hole in, and promptly left. This whole episode cost me around £3000 in loss of rent and expenses incurred. Realising their mistake, Auger then went to extraordinary lengths to avoid taking any responsibility for the debacle they had created, refused to discuss compensation, and told me to claim against my insurance. This all happened early August and here we are 3 months later and I've had no follow-up from them or confirmation that the leak has been repaired. Furthermore I received no compensation for the damage to the garden which was promised, or received an indemnity against future subsidence in the area beneath the steps where they carried out the excavation. Maybe I've been unlucky but the measure of a well run company is how they respond to their mistakes and put things right. The Auger I've experienced are incompetent and disingenuous...avoid if you can.