Asurion Reviews 

Sometimes it takes a little bit of digging to do everything related to filing a claim by myself. For whatever reason, some products / purchases just aren't searchable. Their chat support is great though! I have never had an issue when working with them via chat.

My experience went very easy and well. I just had to explain what I needed, and it was resolved within minutes. Daniel was very helpful and communicated every step of the way. Thank you again.

Amazing experience! The most pleasurable and effective insurance claim I have ever made (or even heard of anyone making). True professionals who stand by their policy, ask the right questions, and fulfill valid claims expeditiously. Amazon.com is lucky to partner with Asurion to give credibility and quality to their products.

How easy it was to activate my phone right from home. I live about and hour from the closed AT&T so this made it so convenient.

My chat for help was extremely easy and coverage was really important with my product. I don't always purchase protection but in this case my claim qualified and has shown me the benefits of a plan.

I turned in a phone. They claimed they didn't get it. 2 hours on the phone with Verizon later, they actually did get it. Thank God I wrote down the claim info because a month later they fraudulently charge the full price of the phone anyway. Another hour on the phone to resolve it. Horrible service. Make sure you take a photo of the shipping label and the phone in the box when doing a return.

I've used this insurance on 2 occasions but have purchased the coverage on quite a few items, on the 2 times I had to use it they have been fantastic to work with. I'm not sure I could give them enough praise in how they handled my claims. Fantastic and reliable insurance protection!

From beginning to end, great job. Call was answered quickly and resolution was immediate.

Asurion was awesome!!!! They made sure our movie night was restored. Service was impecable

The Agent was very understanding to my concerns and try to find a solution to my problem

they are terrible ,they basically lie.All they want is to sell insurance for your home equipment. its crazy! My phone broke on Monday night, and supposedly paid extra for it to arrive the next morning, but it still hasn't arrived today,friday .verizon charges you for insurance every month and then washes their hands of it. they sell it to ASURION. the customer service representative at the stores Verizon laughs in your face .I they connection is terrible ,and it,s disrespectful to their users.

Saying that your policy covers broken screens, but saying it will take a week to set an appointment, meanwhile boasting about how you can send me a new phone in 24 hours, is operating in bad faith, in my opinion. What happened to everyone's sense of common good?

AND MY PACKAGE WASN'NT EVEN SENT TODAY!!!

the girl on the chat was extremely helpful and just such a wonderful experience the website and phone line sucks. WHY DOES IT SUCK ?!?cause its not people! stop being such a terrible company and hire more people. When I'm talking to a person I get stuff done faster and more efficient. The people are what make companies thrive this automatic systems are the problem. Get more people like karen!

s24 ultra with cracked screen, they would not fix and told me they would send me an upgraded phone when the email come, I tried to find a replacement but that went nowhere so I called back within an hour n they told me they wouldn't do that anymore and they would give me fair market value, 300.00 when to buy a new one on amazon is 630.00. I waisted 3 hrs. of my life mostly on hold with this horrible company! in the end I ended canceled service with them, seems like it's just giving them money and only receiving a migraine.

The process of filing a claim was very easy. I had all my information which made the process even easier.

The associate was knowledgeable and very quick to get me a resolution!

Very quick and easy chat. Asked for a description of the problem, verified my information, processed the claim, sent me a gift card and asked me to dispose of the printer in an environmentally responsible manner. The e-gift card arrived in my email before I finished rating the chatter who helped me. Great service and made buying the protection plan worth it.

Great service!! Well worth it!!!

Is the Worse protection plan insurance I ever deal with I been paying my plan protection since I been with Criket company I call 3 times today because my cell is broken since yesterday and they send me a email saying this and went I talk to then and ask me for my Inf .. they have the my cell in there system is that one is broken I been paying!!!! all this time for what? And they Send this asurion
We couldn't approve your claim
Claim ID 102375836249
Hi David,
Our records indicate that the device on your claim was not in use on the enrolled wireless number when the issue occurred, as required under the program's terms and conditions. A device must be actively registered on your carrier's network, on the enrolled wireless number to be covered by your device protection plan.
Date Claim Reported: 2026-07-17
Date of Loss: 2026-07-16
Make/model of claimed device: Apple iPhone 14 Pro Max
128GB
If you have questions, please call us at 1-855-309-8342.
We're available weekdays from 8am-10pm ET and

Had a tech who was actually happy to help me out, didn’t seem negative in anyway, got straight to the point and even offered me some great services that could help me in my day to day life, will definitely continue my services with Asurion.