Astrogaming Reviews 

Absolutely horrible headset, sure great sound, great comfort but absolutely no ability to stay connected. Will not hold up for even 3 months while being babied never dropped always cared for still technical issues from day one with two astro a 50s never buy astro just sad and terrible for the price of them horrible choice. Just buy a dollar store headset it'll work better for longer. And support is a right joke. Reddit will help you more efficiently than their staff. I wouldn't even donate these to the less fortunate as they would just be more of a problem. I've had Astros for about 6 years and these are just terribly made now ask me 5 years ago I would've recommended astro now absolutely not

I ordered a headset and had the wrong shipping adress in the order. I called the very next day to change the shipping address however I was told that is not possible even though the product would not ship for 7 days. They told me to redirect after you get a tracking #. I wait the 7 days and get my tracking # however the shipper FedEx says the way Astro has the account set up only they can change the shipping address. When I call back to tell them I cant change the adress they tell me yes you can and there is nothing they can do for me. So the product is gone now and I have no way of getting it. Worst customer service experience and buyer experience I have had with an online company. Do not buy from Astro if you want to purchase a headset from them order it on Amazon where you have buyer protection. Astro will not protect the buyer and you will not get any assistance from them even when you are spending money with them.

Has been 15 days with no confirmation email, 10 days is the general # with confirmation I feel like it was such a waste of time they don’t even deserve a bad review!! Will not be going back after I get my a40s🤦🏻‍♂️

Waited 2 months for headphones with no update. Emailed over 7 times 2 weeks ago and they said something messed up with shipping but they will let me know when they ship out. Yesterday I email them again asking for an update on the headphones to which I get a response today saying basically “sorry something with shipping messed up, here’s a refund”. 2 months later!! Will be shopping elsewhere for headphones!!

I purchased the call of duty league A40 but received the X edition A40 And after opening the package the call of duty league one was the one inside.

Doesn’t give you any information on how to cancel orders completely dodges the question. Buy from other websites or Best Buy do not recommend actual website

If I could give this company a NO star rating I would, definitely DO NOT deserve any star rating at all!!!

I would if possible avoid at all costs ( you will loose money) not buy from this company.

I purchased an item (headset) as a gift, never received the item and Astro gaming are claiming that UPS had delivered the item??? I never received it!!! And Astro gaming are claiming NO liability at all!! Stating as far as they are concerned the item was delivered and it states that on the delivery note!!! Calling me a liar, being out of pocket and not receiving an item that I had paid for.

I am disgusted by their poor and shoddy customer service, not helpful at all, no support what’s so ever.

They didn’t even offer me a replacement or refund, complete and utter nonsense!!’ Very very disappointing in dealing with these people and has left me feeling that I am the wrong one after trying to explain I have never received the item, might as well been taking to a brick wall!!!

The person I was dealing with just didn’t want to know!!! Awful and if anything RUDE!!!!

From what I have read from the MANY negative reviews it is pretty obvious Astro Gaming are absolute C..P!!!!!!

*******AVOID IF YOU CAN UNLESS YOU WANT TO RISK BEING OUT OF POCKET AND NOT RECEIVE YOUR ITEM!!!!********

This will be for the Astro A50 gen 4 for the Xbox one. I'm not one easily frustrated with my products I buy however, after 5 months with these things I have met my limit. The pros are pretty simple. 1. Great sound quality ( when it works properly ). 2. They feel great to wear and are easily adjustable. 3. Wireless. That's where the pros end. Cons. 1. Your balance between game audio and party chat audio with your friends is completely atrocious. You will overbearingly hear your party chat talking over your game. If you play a game where you need to hear footsteps or just key noises in a party, Do not duy these. 2. Half the time I get on to play it takes me 10 minutes to fully reset the charger stand and headset itself so I can hear all sound and it can pick up my mic for others to hear. No idea why this is a problem when you should be able to just pick up and go play without uneeded issues. 3. Updating them may seem like they're fixing issues however, after my last update I could not use my headset for 3 days. I wish I knew why but I have nothing on this one. 4. Trying to set these on charge is funny at times when you have to wiggle them constantly just to charge. 5 Last but not least.. $300 for this type of quality.. I take great care of updating and keeping my gear prestine and this is what $300 gets me.. 5 months of wishing I would've got Steel Series or Even the better Turtle Beaches. Overall.. Save your money!

I've had two Astro headsets now (Astro A40/A50). The quality of the sound is very good, but both headsets have stopped working after around 3 years. I gave them the benefit of the doubt after the first set stopped working, but after the second one stopped, and they don't even stock the base station that I wanted as a replacement, then I have to conclude that the quality of the product is sub-par, and they will eventually stop working.

I have gone for a wired pair of Steelseries for my next pair. I hope they last longer than the Astro A50s.

Their customer service is also appalling. I gave a detailed description of my problem to start with, and they just copied and pasted some troubleshooting and had obviously not read my email. Their answers were short and blunt, and extremely unhelpful.

I placed my order 1st of April received a email asking me to rate my product...It was never received!! According to their site they are supposed to send tracking email information, which I also NEVER received and they won't respond!! Seeking legal action!!! This was to be a gift for my husband!!#DON'T ORDER FROM THEM...THEY ARE CROOKS!!!!

Lucky owner of a astro C40TR and so far Nothing fancy to Report so far from my side...... it just plain and simply... does what it does... I must admit that I "switched" the set up only once and never, ever made some sort of Update whatsoever so far.. no need to currently dig to deep into that sort of subject .. things just work out fine for me at the current state... trigger stop is working in regular COD sessions ... and work fine as well if I "turn them off" since they are mechanical....switch to F1 ( I know, Not to be played "properly" with a controller set-up bla bla)...anyways to call it quits thanks. Works and does what it does. If I may re-call myself in couple of weeks/months ... I will do it quietly.. as we all know... in the End... it is always... china china china china china china :-)

DO NOT BUY!
I bought 2 sets of Astro A50 headsets, one for me and one for my Son.
Headset is very comfortable over long times and has great battery life and sound. The good stops there.
Less that 5 months in my boom stopped staying in place. I called astro and was told they was under warranty but had to first send in a picture of my headset with wires cut, I said huh? They said yes you must show proof you destroyed them. I asked again if I could keep u til new ones arrived and then do it I was told no.
Mind you this COVID-19 was going strong at this point. Fine I cut and sent in they approved, was told 2 to 8 days. Customer support never got back to me until on the 9th day I called asking what was going on. Limited staff caused mento go 2 weeks without a headset. They are 326$ with tax they should not last 6 months and I take very good care of my devices. I've owned cheaper headsets and got better durability and performance out of for less than a third of the price. Stay away from this brand.

Bought Astro C40 Controller. After a short time, had issues with the product. For product support - it is strictly done via email, no live contact.

After a week of delayed responses from support (despite replying immediately to their emails), Astro agreed to exchange the controller. First thing I needed to do was destroy my current controller and provide photographic proof. I declined to destroy anything until the replacement was in hand and asked for an alternative method of exchange via the warranty. I was told there was no other way. There is no place on earth that a personal physical exchange can be made, and if i ship my current controller to them and wait for a replacement, it could be months.

This is a terrible business model. Not to mention there is no one to physically talk to for support, everything is done by delayed email. Their website shows US-PDT (Pacific Time) working hours, but i get email responses at 2 - 4 AM.

Reading reviews now of other products and their support mechanics, I wish I had done so before this purchase.

I am a professional gamer and live streamer, I will advise my 100K followers and 2K subs of my experience with Astro Gaming.

They have an 800 number for orders and order status, but not for product support. They're only interested in getting orders and not product satisfaction. Their "product support" is limited to trading emails, and with a time delay for each of their replies. A phone call could resolve issues much more quickly. Also, the Mixed Amp Pro has intermittent sound interruptions. Look elsewhere for a gaming headset.

I bought a pair of Astro 40’s and they were fantastic at first but after a week I’ve had issues with the audio and the mic cutting out, it happens constantly and it pisses me off. I spent a lot of money for this headset and it sucks. I’ve tried getting a larger and thicker micro usb cable as recommended by other people, but it just doesn’t work. Overall I’m very disappointed with the quality of this product and am never spending another penny on an Astro products again.

There customer service is terrible I was trying to get some headphones service which are still under warranty they wouldn’t replace them unbelievable.

Extremely aggravated with their service. It took exactly 4 weeks to ship a headset that was listed as “in stock” (even though my confirmation email said “in stock items with ship within 4-7 business days). The company also did not complete my transaction until the shipment day leaving me confused because the transaction had previously been charged (was pending) then the money was put back into my account days later.

I experienced the same thing one of the others had to go through. The customer service is unprofessional and rude and speaks down on you like you have no idea what you are talking about. One of my husbands friends purchased the same idea with the A40 and MixAmp and it was shipped not cancelled. I spoke to three different representatives and they were all unhelpful saying the glitch changed the pricing and there was nothing they could do. I will NOT be purchasing anything else directly from them ever again. I’ve never dealt with more unprofessional workers or a company in my life. I do realize that the pricing can change however the customer service is unacceptable and ridiculous and no way to do business. They have definitely lost mine. Hope this helps anyone on the fence of this company. Look elsewhere.

Terrible customer service. I ordered an Astro A40tr w/ mix amp while it was on sale for $100. Four days passed and I never received notification it shipped. I call customer service and she stated she would look into it and email me back. About an hour passed and I received an email saying the order was cancelled. I called back and they told me the sale was a glitch in their system so they cancelled it and had nothing else to offer me. I have spent close to $1000 on their products to include an A50 from bestbuy the same day I ordered the A40. A50 was returned and I’ll never buy from them again. The customer service rep basically told me to kick rocks.

AWFUL AWFUL AWFUL!!!
Astro often has that their products are in stock. They are super quick to take your money out but fail to ship any of their products, OR LET YOU KNOW THEY ARE ON BACK ORDER. Bought a controller the 10th of December. I just called and they said it will not process because it is on back order and they do not know when it will be in stock again.. Meanwhile, I go online and see that it says it is in stock so it is a bunch of fraud!!! Total waste of time and money. They said it will take 3-7 days to return my money which is frustrating whenever Christmas is in a week. Total waste of time. Do not risk buying from this company. Amazon Prime has it shipping and delivering to my house by Friday morning whenever I ordered it today - Wednesday afternoon. Avoid buying from this website - a bunch of lies. TOTAL disappointment. Anyone who says their customer service is good or their shipment was fast is lying to you.