I live in Symonds Green, Stevenage, Hertfordshire and the Arriva SB 8 bus service has gone from a half hourly service during the day on Monday to Saturday to every 45 minutes. This commenced on the 1... See more
Company replied
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Review summary
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Reviews shaping this summary
I’m a customer of arriva because I don’t drive and therefore I have to. I travel from Blyth to Newcastle daily and I have to say, some of your drivers are disrespectful and are the example of lazy... See more
Company replied
Whoever is currently in charge of Arriva has done an amazing job at making Starmer look competent. The nuclear reactors at Chernobyl had better management than this s**t show they call a bus service.... See more
Company replied
Why do you repeatedly cancel the bus service to Market Bosworth in Leicestershire? The 14:55 service now only travels as far as Dartford, leaving me with an 82-minute wait. The level of service is hi... See more
Company replied
Company details
Written by the company
Arriva Bus run in most UK towns and regions. We operate in the North West, North East, Yorkshire, Wales, the Midlands, Beds and Bucks, Herts and Essex and Kent and Surrey.
Contact info
United Kingdom
- 0344 800 44 11
- www.arrivabus.co.uk
1.3
Bad
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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Service 302 for Hatfield from Marlowes…
Service 302 for Hatfield from Marlowes is sometimes here or not. I’ve been getting the buses for a few months and every 3 ish weeks the bus just doesn’t show up and I have to wait for the next one. Ridiculous honestly
15 March 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Alex,
I’m really sorry to hear about the issues you’ve been experiencing with the 302 service from Marlowes.
We’d really like to look into this properly and follow up with the team responsible for that route.
If you could please submit a complaint through our online form, our Customer Service team can investigate the specific dates and take action:
👉 https://www.arrivabus.co.uk/help/contact-us
Thank you for letting us know.
Kind Regards,
- Ellie
Terrible service.
Terrible, I waited more than 40 minutes for the bus to come and then another 20 minutes if not more for the driver to actually start letting people in and to drive, and this has happend 6 times in the past 3 months.
14 March 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Kikira,
I’m really sorry to hear you’ve had to deal with such long waits. Experiencing this repeatedly over the past three months is understandably frustrating.
We’d really like to investigate this properly so we can address the delays and follow up with the teams involved. If you could please submit a complaint through our website, our Customer Service team will be able to look into the specific journeys and take action:
👉 https://www.arrivabus.co.uk/help/contact-us
Thank you for taking the time to share your experience.
Kind Regards,
- Ellie
509 poor service from driver
509
The driver did not stop on time in the designated space despite two people raising their hands. No point even mentioning the 10-minute delay.
14 March 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello,
I’m really sorry to hear about your experience on the 509. A driver missing the designated stop despite passengers clearly signalling is not acceptable, and we understand how frustrating this must have been.
We’d like to investigate this properly and address it with the team involved. If you could please submit a complaint through our website, our Customer Care team will be able to look into the journey details and take the appropriate action:
👉 https://www.arrivabus.co.uk/help/contact-us
Thank you for bringing this to our attention.
Kind Regards,
- Ellie
If your not going to send a bus
If your not going to send a bus. Tell us, it's such bull waiting for nothing. Very unhelpful
13 March 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi there,
I’m really sorry you’ve been left waiting without any update.
We’d really like to look into what happened so we can address this properly. If you could submit a complaint through our website, our Customer Service team will be able to investigate the specific service and follow up with you directly:
👉 https://www.arrivabus.co.uk/help/contact-us
Thank you for taking the time to let us know.
Kind Regards,
- Ellie
Consistent in being cancelled
Consistent in being late, cancelled or delayed. I’m currently waiting on a bus home from work, I bought a ticket on the app and because it expired due to cancelled buses I was forced to buy another ticket, this exact scenario has happened countless times. S*** show to put it lightly
12 March 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Patrick,
I’m really sorry to hear about the repeated delays and cancellations you’ve experienced.
We’d really like to investigate this properly and review what happened with your journeys and tickets.
If you could submit a complaint through our online form, our Customer Care team can look into this in detail and help put things right:
👉https://www.arrivabus.co.uk/help/contact-us
Thank you for taking the time to share your feedback.
Kind Regards,
- Ellie
Most ANNOYING bus service 444/446 with…
Most ANNOYING bus service 444/446 with pointless loud speakers announcing every stop . Absolutely no need for this. EDIT to your reply, visually impaired people are not deaf and neither are people who need help with their stops.
12 March 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Paul, thank you for your review.
We’re sorry the audio announcements on the 444/446 felt disruptive.
These announcements are an important accessibility feature for customers who are visually impaired or need support knowing when their stop is approaching.
We’ll share your feedback with the team, and we appreciate you taking the time to let us know.
Kind Regards,
- Ellie
unreliable service
Extremely unreliable service. Buses are either cancelled or delayed. Ridiculous. Arriva app bus times do not match when the buses actually turn up, causing people to miss their bus.
What is going on?!
10 March 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Charlotte,
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our services.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
Absolute s**t show
Whoever is currently in charge of Arriva has done an amazing job at making Starmer look competent. The nuclear reactors at Chernobyl had better management than this s**t show they call a bus service. Half of the time buses simply don’t arrive. On the rare occasions they do they arrive late. Nine times out of ten the drivers are rude. How they make money as a company is beyond me.
9 March 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Max
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our services.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
Shameful service year upon year…
Arriva really need to get their act together. The app does not reflect the bus times and even the timetable can be wrong on times or does not reflect the app. They do not adjust the timetable for traffic, buses are often cancelled or show on the app as coming and DO NOT APPEAR. The monitors are not rotating so you never know if the bus is cancelled or delayed. Usually lovely drivers but the worst service of any bus company in visiting 40 plus countries. Shameful. The 725 is an excellent addition in Herts but even that is not on time any more or does not turn up! The 321 from St Albans ( despite having service every 15 minutes) have constant late departures and in a single day I counted 22 late departures on all the services. The 20 in Watford is also unreliable and frequently cancelled. They should be taken over by another company. Where did all the money go when Garston bus garage was sold?
6 March 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Felicity,
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our services.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
bunch of ass
I got on the 62 bus and asked for 2 my tickets for me and my brother and the driver proceeded to tell me i can’t have a my ticket because i was over 18 which i am not and she refused to give me one and i showed her my provisional ID with my age on it and she still was telling me that you had to be 18 to get a driving licence which you do not you can be as young as 15 and 9 months she was so rude and was telling me my own age even after i showed her my ID.
7 March 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Lola,
Thank you for your review.
Thanks for making us aware of this, we’re going to need a little more info so this can be looked into, please let us know more here: https://bit.ly/2RxNvL2
Kind regards
^AM
Arriva always 30 min late should be the…
Arriva always 30 min late should be the name of company
Prices going up,services going down how is it making sense?
3 March 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Edd,
Thank you for your review.
We're really sorry to hear about the issue with our services being late.
It’s really important that this is officially logged, please let us know all info here so we can begin looking into this: https://bit.ly/2RxNvL2.
Kind regards
^AM
Always late
Always late. How can 3 buses for the same area be over 10-30 minutes late? Happens alteast twice a week youd think theyd put a plan in place but clearly not.
4 March 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Abi,
We're really sorry to hear about the issue with our services being late.
It’s really important that this is officially logged, please let us know all info here so we can begin looking into this: https://bit.ly/2RxNvL2.
Kind regards
^AM
Leicester buses
Why do all your electric buses in Leicester constantly blow out cold air inside the bus as opposed to heating. They are bitterly cold on bad days and make the journey somewhat unpleasant
4 March 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Benjamin,
Thank you for your review regarding our buses being cold.
We’re concerned to hear this, we’ll need to look into this further, please fill in all fields of this form so we can start our investigation: https://bit.ly/2RxNvL2
Kind regards
^AM
Loss the of frontal lobe drivers
You may aswel just walk to your destination than take a bus with arriva, for the past couple weeks the bus it set to arrive at 20 past 9, but hasnt even left the station till 20 till 10.
Unless the bus driver have undergone a labotimy and lost there frontal lobe, i dont know how they can possibly be 40 mins late or early, bipolar ahh bus company
3 March 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Joe,
Thank you for your review regarding our services.
Thanks for making us aware of this, we’re going to need a little more info so this can be looked into, please let us know more here: https://bit.ly/2RxNvL2 .
Kind regards
^AM
Waited 2 hours for my bus in Blyth it…
Waited 2 hours for my bus in Blyth it was Sunday service should be hourly x7 bus this company should be removed 2hours waiting for bus joke U need fined had to walk home took me 1hour I've epilepsy this company is joke
1 March 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi John,
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our services.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected—especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
^AM
MINUS 1*
Form filled reply received, if you do as you say you're going to it should be sorted.
28 February 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your view.
Sorry to hear about the issues you experienced with the disabled toilets at Wakefield.
I can imagine how upsetting this must have been for you and we’d like to look in to this, please confirm all details here: https://bit.ly/2RxNvL2.
Kind regards
^AM
Here we go again! Useless arriva!!
Here we go again!! 😡 Useless arriva buses in Whitby!! My 86yrs old partner waited ages for a number 4x bus from bus station in Whitby then she rang the bell ( which was illuminated) 3 times for her stop at Harrison's garage Whitby to no avail!! so she had to walk back two stops away with two shopping bags this was around 5 o,clock ISH ! Friday!! I hope this driver gets reprimanded for not doing his job properly!! It's disgusting behaviour get a grip!!
27 February 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello
Thank you for your review.
This is not something we expect from our drivers please let us know more details by clicking this link: https://bit.ly/2RxNvL2
Kind regards
^AM
Disgusting bus
The bus in question was dirty, shabby with old, dusty seats that looked at least 20-30 years old. Not to mention the driver I experienced was extremely unfriendly. I have complained to the bus company in question.
26 February 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Mrs Gibson,
Thank you for your reveiw.
This is not something we expect from our services and drivers please let us know more details by clicking this link: https://bit.ly/2RxNvL2.
Kind regards
^AM
worst company to contact
This is the first time I have had to write a report about a company, and unfortunately my experience has been very disappointing.
I applied for a job with Arriva Bus in Leicester and have found their communication to be extremely poor. In particular, I tried to contact Hannah Parkes regarding the status of my application. However, despite sending 15 emails asking for an update, I have not received any response.
It is frustrating not knowing whether I have been successful or unsuccessful, especially after making repeated attempts to follow up. At the very least, applicants should receive clear communication about the outcome of their application.
Based on my experience, I feel that the recruitment process lacked professionalism and basic courtesy. Clear and timely communication is important in any organisation, and unfortunately this was not demonstrated in this case.
26 February 2026
Unprompted review
The bus driver pretended not to see me.
The bus driver pretended not to see me. Painfully bad service. 1 star is a compliment. Pathetic.
Your days are numbered, and I hope everyone you’ve given a bad service to dances on the grave of your ridiculous company. Lol.
24 February 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your review.
I can imagine how upsetting this must have been for you and we’d like to look in to this, please confirm all details here: https://bit.ly/2RxNvL2
Kind regards
^AM
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