Great experience At Arnold Clark Jaecoo & Omoda Scotswood Rd ! Went in on Tuesday 23rd June they valued our car , sorted the finance for new car , had it transported from Aberdeen helped with all the... See more
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Review summary
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Great cars, staff and environment. We didn’t feel pressured when dealing with the salesperson. Staff very knowledgeable and helpful. Some great deals when we purchase our car. We used our car as a dep... See more
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This is the second car I’ve bought from Sergio at Arnold Clark—the first was a Renault Clio, and now I’ve upgraded to a SEAT Arona. Once again, the service was outstanding. Sergio is always frien... See more
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I definitely recommend Arnold Clark, BYD Newcastle to everyone. I have just purchased a Ford Puma ST on a 73 plate and I am super happy. I am very particular about the condition of a car and am ve... See more
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Company details
About Arnold Clark
Written by the company
For over 60 years, Arnold Clark has been leading the way in the UK automotive industry. We now have over 200 UK branches, representing 27 manufacturers, and offer a choice of over 20,000 used cars on our award-winning website, ArnoldClark.com. We also take care of everything from rental and parts and servicing, to insurance and fleet management.
Start your searchArnold Clark
Written by the company
- We care
- At Arnold Clark, our policy is to treat all customers fairly and with the utmost respect, whether in person or on social media. Your opinion matters to us and we always welcome your feedback. Tell us what you think of our service on Trustpilot; what you loved and what we could do better. All of it helps us to improve as a company and to give you the best customer service we can. And, your reviews help other customers, too.
- Everything you need for your car
- As well as great deals on new and used cars, we also offer parts, servicing and repairs, as well as aftercare products, manufacturer-approved accessories and valeting services. Whatever your motoring needs, we can help.
- Arnold Clark Car & Van Rental
- With over 40 branches throughout the UK, you’re never far away from vehicle hire you can trust. From getting road trip-ready in one of our small cars to loading up a Luton van for the big move, we have a vehicle for you. Better still, we won’t charge you for any hidden fees and all our hires include comprehensive insurance as standard.
- Motability
- Arnold Clark has been part of the Motability scheme since 2006, and we’re proud to offer Motability advice and deals at all our franchised branches, with a wide range of vehicles to suit every lifestyle.
- Helping in the community
- As a company we always aim to give back to our local communities and support a number of grassroots organisations. We’ve partnered with charities such as the road safety initiative Good Egg, as well as Cash for Kids and the Kiltwalk.
Arnold Clark Upgrade Event
There’s never been a better time to upgrade.
Get two years’ free servicing when you buy a used car!
Or, get a home charger from just £549 when you buy a fully electric used car.
Don’t miss out – shop at ArnoldClark.com today!
Contact info
United Kingdom
- customerservice@arnoldclark.com
- www.arnoldclark.com
4.7
Excellent
191K reviews
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Honest and genuine people👍
7 July 2026
Reply from Arnold Clark
Hi Robin!
We really appreciate your feedback! It's feedback like yours that really keeps us motivated!
Arnold Clark Team
Helpful, Knowledgeable and Efficient
The salesman Cameron was very helpful, polite and knowledgeable. They didn't have the car in stock in the colour I wanted, but they swiftly sourced it from a different branch without a fuss and it was available two or three days later. The Arnold Clarke App made the paperwork quick and easy, and provides a record of services and when they are due.
26 June 2026
Reply from Arnold Clark
Hi Gillian!
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Arnold Clark Team
Very helpful with finding us the car we…
Very helpful with finding us the car we wanted. Turn around to receiving the car was fast and efficient.
7 July 2026
Reply from Arnold Clark
Hi Norman!
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Arnold Clark Team
A thoroughly professional approachh by…
A thoroughly professional approach by all members of the branch. The purchase of my new car was completed efficiently. All aspects were broken down so it was easy to understand all the finer points.
7 July 2026
Reply from Arnold Clark
Hi!
It’s always lovely to hear when our hard work has paid off and the team will be delighted to read your review.
Arnold Clark Team
It was a great experience when we…
It was a great experience when we visited Arnold Clark. The sales agent did not fuss around us when we were looking at the cars. We selected a number of cars and the sale agent was ace. Looked at all the cars and explained the car details. Due to the agent and all the.time the agent was with us we order a car from them. We have had no issues and they made is so easy to the point of us picking the car up.
27 June 2026
Reply from Arnold Clark
Hi Neil,
Thank you for your wonderful review. We're delighted to hear that your visit was such a positive experience and that our Sales Advisor gave you the time and information needed to make the right decision without any pressure.
It's great to know that the process was made easy from your initial visit through to collecting your new car. We hope you enjoy your vehicle, and thank you for choosing Arnold Clark.
Arnold Clark Team
I would definitely recommend BYD in…
I would definitely recommend BYD in Stirling James our sales guy was excellent couldn’t fault them from picking the car to picking it up the following week !
5 July 2026
Reply from Arnold Clark
Hi Amanda,
Thank you for your fantastic review. We're delighted to hear that James provided excellent service and made the process seamless from choosing your vehicle through to collection.
We truly appreciate your recommendation and hope you enjoy your new BYD.
Arnold Clark Team
Process was straight forward
Process was straight forward. Kaitlyn at Stirling Renault was very helpful.
3 July 2026
Reply from Arnold Clark
Hi June,
Thank you for taking the time to leave a review. We're pleased to hear that you found the process straightforward and that Kaitlyn was so helpful throughout your experience.
We appreciate your feedback and hope to welcome you back again in the future.
Arnold Clark Team
Brilliant service …
We had the best experience from start to finish. The team at Arnold Clark Glasgow and our product consultant Andrew were absolutely amazing and extremely helpful with the sale of our new car . Highly recommend
1 July 2026
Reply from Arnold Clark
Hi Sandra, thank you for your fantastic review. We're delighted to hear that you had such a positive experience from start to finish and that Andrew and the team at Glasgow BMW provided such helpful support throughout your purchase.
Thank you for your recommendation. We hope you enjoy your new car and wish you many happy miles ahead.
Arnold Clark Team
Not changed in 10 years. Still arrogant
Went to our local branch to see a used car. Salesman was friendly and dealt with everything fine but a bit disappointed with the trade in as it was well below the online assessment. But the new car didn't really suit so went a bit further afield. Salesperson at second branch wanted us to sign paperwork "so the car would be ready when we went down" instead of letting us put a reserve on the car until we could get down to see it. Also added in price of paintwork, upholstery protection as well as warranties and servicing, MOT's. Ended up not having a clue what was going on so asked for the figures to be sent through so we could check. The link did nothing but direct to their web page or app. No figures to be found.
After having other conversations with him he wanted us to take photos of our car. We did this but then he told us he was going to use the evaluation from the other Arnold Clark we visited as he couldn't see the damage the other salesperson had put down. This was because the other sales person had put down non existing damage to 2 panels. We have 2 small stone chips on the rear boot but that is all (£75 repair at chips away) so that is the reason it was marked down at the first branch but to make matters worse the new guy actually took another £300 off the trade in. Then after going through the figures with him again he had actually added £1000 to the advertised price of the car we were buying.
Due to all this we decided to leave it. We did get a follow up text from the first branch but after telling them what happened they just closed the conversation with no acknowledgement or anything.
Just reminded me why it's been 10 years since we bought anything from them.
In all honesty other dealers are doing the same cars with same mileage for less as well as better trade in prices so I would look about before plumping for these people.
3 July 2026
Unprompted review
Reply from Arnold Clark
Hello,
Thank you for taking the time to leave a review.
We're sorry to hear that your experience left you feeling disappointed and frustrated.
We understand your concerns regarding the vehicle valuation, the sales process, and the pricing information you received.
Please contact our Customer Services team with your details, including the branches involved and any relevant correspondence, and they will be happy to review your experience further: 01416481088 or customerservice@arnoldclark.com.
Thank you for bringing this to our attention.
Arnold Clark Team
Buying new car
Always bought my cars from Arnold Clarkes,no hassle or interference when looking round. And the staff are very friendly and knowledgeable.
18 May 2026
Reply from Arnold Clark
Hi William!
Thank you so much for this great 5-star review. It's lovely to know how well we performed!
Arnold Clark Team
I had the best experience at Arnold…
I had the best experience at Arnold Clark. Everything went smooth and efficient from the get go. I went in on the Tuesday evening to have a look at new cars and by the Friday my car was ready for pick up. I would like to thank Osama Ahmed for making this experience easy for me throughout as it’s always nerve wracking buying a new car. He talked me through everything and made sure I was totally happy before getting my new car.
26 June 2026
Reply from Arnold Clark
Hi Madiha,
Thank you for your wonderful review. We're delighted to hear that your experience was smooth and efficient from start to finish and that you were able to collect your new car so quickly.
It's particularly rewarding to hear that Osama helped make the process easy and reassuring, taking the time to answer your questions and ensure you were completely happy with your purchase. We'll be sure to share your feedback with him.
We hope you enjoy your new car and wish you many happy miles ahead.
Arnold Clark Team
Reply from Arnold Clark
Hi John!
We are so grateful for your kind words. We wish you many happy miles in your lovely new car!
Arnold Clark Team
Very professional from start to finish c
4 July 2026
Reply from Arnold Clark
Hello,
Thank you for taking the time to leave a review. We're delighted to hear that you found the service professional from start to finish.
We appreciate your feedback and look forward to assisting you again in the future.
Arnold Clark Team
Great experience from start to finish…
Great experience from start to finish but the wee bit that let you down was the free gift I put in for earlier was not even available. So why put it on site to pick a freebie
4 July 2026
Reply from Arnold Clark
Hi Henry,
Thank you for taking the time to leave a review. We're delighted to hear that you had a great experience from start to finish.
However, we're sorry to learn of your disappointment regarding the gift you selected. We understand how frustrating it must be when an advertised item is unavailable, and we appreciate you bringing this to our attention. Your feedback will be shared with the relevant team for review.
Thank you again for your comments and for choosing Arnold Clark.
Arnold Clark Team
Reply from Arnold Clark
Hi!
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Arnold Clark Team
Everything went so smoothly and Scott…
Everything went so smoothly and Scott the sales representative was so helpful throughout the process
4 July 2026
Reply from Arnold Clark
Hi Eddie!
Thank you so much for this great 5-star review. It's lovely to know how well we performed!
Arnold Clark Team
My consultant was great they listened…
My consultant was great they listened and put together a few options with no wasted time. They got up early to collect car and deliver it to me in good time. Paul Pitblado in Glenrothes is the person you want to speak with if you want to get in and out with no wasted time and get what you need for your purposes,
24 June 2026
Reply from Arnold Clark
Hi Craig,
Thank you for taking the time to leave a review. We're pleased to hear that Paul provided such efficient and attentive service, taking the time to understand your requirements and present suitable options without delay.
We'll be sure to pass your kind comments on to Paul and the team. Thank you for choosing Arnold Clark, and we hope you enjoy your new vehicle.
Arnold Clark Team
From start to finish there was no issue…
From start to finish there was no issue and Our sales advisor was first class
4 July 2026
Reply from Arnold Clark
Hi Stewart,
Thank you for your review. We're delighted to hear that everything went smoothly from start to finish and that your Sales Advisor provided first-class service throughout.
We appreciate your feedback and hope you enjoy your new vehicle.
Arnold Clark Team
Reply from Arnold Clark
Thank you for your 5-star review, Christy.
We're delighted to hear that you received great service and had a positive experience with us. Thank you for taking the time to share your feedback.
Arnold Clark Team
Everything from start to finish
26 June 2026
Reply from Arnold Clark
Hi Joyce!
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Arnold Clark Team
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