Great experience At Arnold Clark Jaecoo & Omoda Scotswood Rd ! Went in on Tuesday 23rd June they valued our car , sorted the finance for new car , had it transported from Aberdeen helped with all the... See more
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Review summary
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Great cars, staff and environment. We didn’t feel pressured when dealing with the salesperson. Staff very knowledgeable and helpful. Some great deals when we purchase our car. We used our car as a dep... See more
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This is the second car I’ve bought from Sergio at Arnold Clark—the first was a Renault Clio, and now I’ve upgraded to a SEAT Arona. Once again, the service was outstanding. Sergio is always frien... See more
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I definitely recommend Arnold Clark, BYD Newcastle to everyone. I have just purchased a Ford Puma ST on a 73 plate and I am super happy. I am very particular about the condition of a car and am ve... See more
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Company details
About Arnold Clark
Written by the company
For over 60 years, Arnold Clark has been leading the way in the UK automotive industry. We now have over 200 UK branches, representing 27 manufacturers, and offer a choice of over 20,000 used cars on our award-winning website, ArnoldClark.com. We also take care of everything from rental and parts and servicing, to insurance and fleet management.
Start your searchArnold Clark
Written by the company
- We care
- At Arnold Clark, our policy is to treat all customers fairly and with the utmost respect, whether in person or on social media. Your opinion matters to us and we always welcome your feedback. Tell us what you think of our service on Trustpilot; what you loved and what we could do better. All of it helps us to improve as a company and to give you the best customer service we can. And, your reviews help other customers, too.
- Everything you need for your car
- As well as great deals on new and used cars, we also offer parts, servicing and repairs, as well as aftercare products, manufacturer-approved accessories and valeting services. Whatever your motoring needs, we can help.
- Arnold Clark Car & Van Rental
- With over 40 branches throughout the UK, you’re never far away from vehicle hire you can trust. From getting road trip-ready in one of our small cars to loading up a Luton van for the big move, we have a vehicle for you. Better still, we won’t charge you for any hidden fees and all our hires include comprehensive insurance as standard.
- Motability
- Arnold Clark has been part of the Motability scheme since 2006, and we’re proud to offer Motability advice and deals at all our franchised branches, with a wide range of vehicles to suit every lifestyle.
- Helping in the community
- As a company we always aim to give back to our local communities and support a number of grassroots organisations. We’ve partnered with charities such as the road safety initiative Good Egg, as well as Cash for Kids and the Kiltwalk.
Arnold Clark Upgrade Event
There’s never been a better time to upgrade.
Get two years’ free servicing when you buy a used car!
Or, get a home charger from just £549 when you buy a fully electric used car.
Don’t miss out – shop at ArnoldClark.com today!
Contact info
United Kingdom
- customerservice@arnoldclark.com
- www.arnoldclark.com
4.7
Excellent
191K reviews
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A great service from the Shiremoor…
A great service from the Shiremoor team, Lily and Nathan.
19 June 2026
Reply from Arnold Clark
Hi Russ!
It sounds like the team is doing a wonderful job. I know the team will be delighted that their hard work is being recognised!
Arnold Clark Team
Everything went very smoothly
Everything went very smoothly , car was sent from Perth to Liverpool and staff at each end were very helpful
24 June 2026
Reply from Arnold Clark
Hi Margaret!
Thank you! Your recommendation means so much to us and we're so happy to have earned it.
Arnold Clark Team
No stars
No stars, 3 weeks since buying car and nothing done by 699 miles discrepancy m, going to go further after tomorrow wvening if this isn’t sorted, also name and shame garage and sales rep
8 July 2026
Reply from Arnold Clark
Hi Allan,
Thank you for taking the time to leave us a review.
We're sorry to hear that you've experienced these issues. We have passed your feedback on to our Customer Services team for their attention.
If you would like to discuss this further, please don't hesitate to contact the team directly on 0141 648 1088 or by email at customerservice@arnoldclark.com.
Thank you for bringing this matter to our attention.
Arnold Clark Team
Tremendous service from Jay and Blair…
Tremendous service from Jay and Blair at Arnold Clark Seat Linwood, can't speak highly enough of them, great advice given, very knowledgeable of the purchased vehicle, curteous and polite and tailor made the deal to suit my needs, would highly recommend you go see them if looking for a new car.
4 July 2026
Reply from Arnold Clark
Hi Robert!
Thank you! Your recommendation means so much to us and we're so happy to have earned it.
Arnold Clark Team
If i could give 0 stars I would!
If i could give 0 stars I would!! WORST customer service I’ve ever experienced. Purchased a car for there to be an electrical fault within 4 weeks of having this car. 8+ weeks later and no one is returning calls or emails and still no car. No clue if it is fixed or not. The car was purchased at Hyundai Inverness - would not recommend.
1 April 2026
Unprompted review
Reply from Arnold Clark
Hi Amy,
Thank you for your review. We're sorry to hear about your experience.
Due to GDPR, we're unable to discuss or escalate account-specific matters on behalf of another individual. The named person will need to contact our Customer Services team directly, and they'll be happy to assist: 0141 648 1088 or customerservice@arnoldclark.com
We appreciate your understanding.
Arnold Clark Team
Very unhelpful company
Very unhelpful company, I am trying to get a service history on a car after the garage who sold it to me stitched me up and gave me a dodgy history book and now gone bust, they wouldn't help me out at all. I appreciate there are GDPR rules but other garages have helped once I proved I now own the car. Terrible customer service
Edit following response - it was customer care that I reached out to so no point contacting them again!
8 July 2026
Unprompted review
Reply from Arnold Clark
Hi Lee,
Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you've experienced.
You can reach out to our Customer Services team if you would like to discuss this: 01416481088 or customerservice@arnoldclark.com.
Arnold Clark Team
A big thank you to Ricky from Arnold…
A big thank you to Ricky from Arnold Clark in oldbury, he listened to what we wanted and found us the perfect car.
He explained all the options available to us and gave us plenty of time to decide.
In my opinion Arnold Clark beats all other car dealerships and I could not recommend them enough.
We will definitely use them again in the future!!!!
3 July 2026
Unprompted review
Reply from Arnold Clark
Hi Simon,
Thank you for your wonderful feedback, Simon.
We're thrilled to hear that Ricky at our Oldbury branch took the time to understand your needs and helped you find the perfect car. It's great to know he explained all your options clearly and gave you plenty of time to make the right decision for you.
Your recommendation means a lot to us, and we look forward to welcoming you back again in the future. Enjoy your new car!
Arnold Clark Team
Very friendly and helpful with everything thanks again and the
Very helpful and friendly Duncan was extremely helpful thanks again
29 June 2026
Reply from Arnold Clark
Hi!
Hearing that you had a great experience is the best thing we could hope for!
Arnold Clark Team
Jared the salesman actually cared abd…
Jared the salesman actually cared abd his communication was exceptional.
27 June 2026
Reply from Arnold Clark
Hi!
We're really glad we could make your visit to the branch such a great experience. If you ever need anything else from us, please feel free to give us a call or stop by.
Arnold Clark Team
No hassle viewed cars without being…
No hassle viewed cars without being harassed and they gave me what I wanted for my trade in .
Tidy car very clean and no damage.
Smooth transaction all the way.
Paul Rooney was the salesman and he was great .
15 June 2026
Reply from Arnold Clark
Hi Iain!
Thank you! Your recommendation means so much to us and we're so happy to have earned it.
Arnold Clark Team
I am very pleased with everyone.
28 June 2026
Reply from Arnold Clark
Hi Mladen!
Thank you! Your recommendation means so much to us and we're so happy to have earned it.
Arnold Clark Team
Ewan at Arnold Clark BMW Kirkcaldy…
Ewan at Arnold Clark BMW Kirkcaldy really looked after me throughout the whole process from sourcing the car I wanted to handover and beyond. Excellent level of customer service and extensive knowledge of the car itself as well as the financing. Thanks!
30 June 2026
Reply from Arnold Clark
Hi!
Thank you! Your recommendation means so much to us and we're so happy to have earned it.
Arnold Clark Team
Happy with service. Thank you
Helpful, supportive and experienced sales person made the process better and provided reassurance.
24 June 2026
Reply from Arnold Clark
Hi!
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Arnold Clark Team
It is a pleasure to visit Arnold Clark ! That’s absolutely right 😍
It is a pleasure to visit Arnold Clark on Craw Road, as all staff is fantastic and very helpful but mainly thanks to Mr. Hubert Markowicz
24 June 2026
Reply from Arnold Clark
Hi!
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Arnold Clark Team
Reply from Arnold Clark
Hi!
Thank you! Your recommendation means so much to us and we're so happy to have earned it.
Arnold Clark Team
Thoroughly recommend BYD Newcastle for…
Thoroughly recommend BYD Newcastle for your next car purchase….Seal U DM-i is superb and the staff at Scotswood Road were so helpful and accomodating. Big shout out in particular to Chris and Will who bent over backwards to help…10 star review you guys….thank you so much
5 July 2026
Reply from Arnold Clark
Hi David,
Thank you for your fantastic review. We're delighted to hear that you're enjoying your new Seal U DM-i and that the team at Newcastle BYD made your purchase such a positive experience.
We'll be sure to pass your kind comments on to Chris, Will, and the rest of the team. Thank you for your recommendation and for choosing Arnold Clark.
Arnold Clark Team
⭐ Arnold Clark Salford – 5 Stars
Buying my Kia Sportage GT Line from Arnold Clark Salford was a brilliant experience from start to finish. I reserved the car on Friday night, went in for a test drive on Saturday, and by Sunday I was driving it home. Everything moved quickly, smoothly, and without any stress.
Mohammed looked after me on the Saturday and talked me through the test drive and the finance side. He was clear, helpful, and made the whole process feel easy.
On Sunday, I was handed over to Samuel, who was completing his first official sale — and he was absolutely fantastic. He went through the final details with me, made sure everything was spot on, and genuinely couldn’t do enough to help. His enthusiasm and professionalism really stood out, and he made the handover feel special.
The car has been amazing, and the whole team at Arnold Clark Salford made the experience enjoyable from beginning to end. I’ll definitely be returning in the future.
5 July 2026
Unprompted review
Reply from Arnold Clark
Hi Oliver,
Thank you for your fantastic review, Oliver.
We're delighted to hear that your experience at Arnold Clark Salford was so positive from start to finish and that everything went smoothly from reserving your Kia Sportage GT Line to driving it home.
Thank you for choosing Arnold Clark. We hope you enjoy every mile in your new Sportage and look forward to welcoming you back in the future.
Arnold Clark Team
Reply from Arnold Clark
Hi Kerry!
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Arnold Clark Team
Choice
Needed an automatic car and had a choice of two within my budget Cameron helped me choose the best one for me .
29 June 2026
Reply from Arnold Clark
Hi John!
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit!
Arnold Clark Team
Great customer service
Great customer service, friendly and knowledgeable sales advisor. All in all a good experience
26 June 2026
Reply from Arnold Clark
Hi Susan,
Thank you for taking the time to leave a review. We're delighted to hear that you received great customer service and found your Sales Advisor to be friendly and knowledgeable.
It's wonderful to know that you had a positive experience with us, and we appreciate your feedback.
Arnold Clark Team
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