Army and Navy Stores UK Reviews 6

Reply from Army and Navy Stores UK

Mar 17, 2026

We’re sorry to see this review, however we have carefully checked our order system and can confirm that we have no record of any order under your details.

It’s possible that you may have placed an order with a different website with a similar name, as unfortunately this does happen from time to time.

We take claims like this very seriously, as we are a legitimate business that works hard to provide an honest and reliable service to all of our customers.

Please contact us directly on 0207 993 6938 so we can help clarify the situation and assist you further.

In the meantime, we would kindly ask that you review your purchase details and update or remove this review if it has been posted in error.

Reply from Army and Navy Stores UK

Mar 17, 2026

We’re very sorry that you experienced a delay with your order and that you were unable to get through to us at the time.

After investigating, we found that one of the items was held at a separate warehouse, which unfortunately delayed the rest of your order. We can confirm that your order was delivered in full on 25th November.

We also sincerely apologise for the difficulty you had contacting us — this is not the level of service we aim to provide, and we are reviewing this internally to ensure it does not happen again.

We pride ourselves on providing a reliable and efficient service, so we are sorry that on this occasion we fell short of expectations. Thank you for your feedback.

Reply from Army and Navy Stores UK

Apr 1, 2025

It looks like you have the wrong company, as this does not match our policies or how we handle customer service. We have also checked our system and database and cannot find an order under your name or email, so we are certain this was not a purchase made with us.

We take great care in fulfilling orders correctly and if an error were ever made on our part, we would always work to resolve it fairly. If you believe there is still an issue, please contact us directly, and we’d be happy to assist.

Best regards,
Army and Navy Ltd

Reply from Army and Navy Stores UK

Apr 1, 2025

Thank you for sharing your experience. We’d like to note that Army and Navy Ltd is now under new management and since taking over, we have made improvements to our returns process to ensure a smoother experience for our customers.

Our returns policy is now clearly outlined on our website and we are committed to providing better customer service moving forward. While we can’t change past experiences under previous ownership, we truly value customer satisfaction and would love the opportunity to serve you again in the future.

Best regards,
Army and Navy Ltd